Unable to download Windows 8- "We can't connect right now"

WhaleTrain

New Member
Messages
2
Hi guys, as the title suggests I am unable to download Windows 8 media via the provided Microsoft setup. I have contacted Microsoft on multiple occasions with multiple agents connecting to my computer via a remote connection and have been unable to fix the problem. They had the cheek to offer me a £65 Guaranteed Fix which from what I saw with the technicians put me right off.

Upon giving the licence key I have to Microsoft agents, everyone stated that my key was fine, with no problems. Once I enter my key I get "We can't connect right now. Please check your internet connection and try again.". The ironic thing is, my internet connection is fine and the license key apparently checks out ok. It's really frustrating not being able to download the Windows 8 media nor find an alternative direct download like Windows 7 from Digital River.

Again, I have a legitimate key so I can't see what the problem is. My time/date has been set multiple times via the internet so I can't see this being an issue. I've tried to download, not activate to be clear, via another machine and I am given the same error. Every technician has tried a cold boot with services and applications disabled. I have provided a screenshot for further support.

Yes.png
 

My Computer

System One

  • OS
    Windows 7
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom Built
    CPU
    Intel i5 4670k - No OC
    Motherboard
    Gigabyte GA-Z87-HD3
    Memory
    16GB DDR3 1600Mhz
    Graphics Card(s)
    AMD/MSI HD7850 2GB
    Sound Card
    In-built 7.1
    Monitor(s) Displays
    Dell U2414H
    Screen Resolution
    1920x1080
    Hard Drives
    120GB SanDisk Extreme/Ultra SSD,
    2TB Seagate 7200RPM HDD,
    500GB Seagate 7200RPM HDD,
    PSU
    Powercool 650W Modular PSU
    Case
    Aerocool X-Predator X1
    Cooling
    Case fans. Stock CPU heatsink/fan
    Keyboard
    Microsoft Sidewinder X4
    Mouse
    Logitech G500s
    Internet Speed
    Virgin Media Fibre Broadband - 60 Down/5 Up
    Browser
    Google Chrome
    Antivirus
    Microsoft Security Essentials
What site address said "a £65 Guaranteed Fix" . I am not aware of a Microsoft site that does that? Ditto - to what "Microsoft agents", did you give the licence key ? To what purpose, and why, are you constantly resetting the time and date.
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    Other Info
    Use several different computers during a day, so specs are irrelevant.
What site address said "a £65 Guaranteed Fix" . I am not aware of a Microsoft site that does that? Ditto - to what "Microsoft agents", did you give the licence key ? To what purpose, and why, are you constantly resetting the time and date.

Don't worry I didn't get involved with scam "Microsoft Agents". These are the tech agents I was forwarded to via Microsoft themselves. They asked for the key to provide it's authenticity and to see if it was valid. As I said in my post, Microsoft offer the £65 fix so I was told by the agent on the phone. Again, genuine microsoft support agents.

Many people have told me to try setting the date/time correctly to see if it budges.
 

My Computer

System One

  • OS
    Windows 7
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom Built
    CPU
    Intel i5 4670k - No OC
    Motherboard
    Gigabyte GA-Z87-HD3
    Memory
    16GB DDR3 1600Mhz
    Graphics Card(s)
    AMD/MSI HD7850 2GB
    Sound Card
    In-built 7.1
    Monitor(s) Displays
    Dell U2414H
    Screen Resolution
    1920x1080
    Hard Drives
    120GB SanDisk Extreme/Ultra SSD,
    2TB Seagate 7200RPM HDD,
    500GB Seagate 7200RPM HDD,
    PSU
    Powercool 650W Modular PSU
    Case
    Aerocool X-Predator X1
    Cooling
    Case fans. Stock CPU heatsink/fan
    Keyboard
    Microsoft Sidewinder X4
    Mouse
    Logitech G500s
    Internet Speed
    Virgin Media Fibre Broadband - 60 Down/5 Up
    Browser
    Google Chrome
    Antivirus
    Microsoft Security Essentials
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