No such interface supported [error]

Maxxatrill

New Member
Messages
8
So today I was playing a video game on my computer when all of a sudden my computer totally shut down. When I started it back up, my sound is not working and I am unable to open any folders. I get an error that says "No such interface supported" though I am able to use any program that I have pinned to my start bar. But I'm not able to access the windows 8 menu (the one where you click the bottom left corner, also not able to open it from clicking the right side of the sceen either) I googled the problem but none of the fixes were able to help me. I also ran a virus scan using ESET smart security and I came up clean.

Anyone have an idea how to fix this? My dad suggested I take the computer over to the local shop but I'd hate to waste money on something that is possibly an easy fix. Also like to mention if I run command prompt by using the windows keyboard combination, I'm able to start up any program, but when I click a folder I get the "No such interface supported" error.

Also wanted to mention I cant do a system restore since I don't have any restore points to revert to (stupid decision on my part for not making any)
 

My Computer

System One

  • OS
    Windows 8
    Computer type
    PC/Desktop
    CPU
    Intel Core i7-3770 @ 3.40ghz
    Graphics Card(s)
    AMD Radeon HD 7700
    Sound Card
    Digital Audio
    Browser
    Firefox
Welcome to Windows EightForums, Maxxatrill.

Please fill out or post your system specs in order for us to better help you.

Sounds to me like a hardware problem. Do you overclock? How old is this PC?
 

My Computer

System One

  • OS
    8.1 Pro X64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Acer T690
    CPU
    Intel Pentium D Dual Core
    Motherboard
    Acer/Intel E946GZ
    Memory
    2GB (max upgrade)
    Graphics Card(s)
    Intel Graphics Media Accelerator 3000 - PCI Express x16
    Sound Card
    Integrated RealTek ALC888 high-definition audio with 7.1 channel audio support
    Monitor(s) Displays
    Acer AL1917W A LCD
    Screen Resolution
    1440 X 900
    Hard Drives
    350 GB Seagate Barracuda 7200.10
    Thumb drives
    PSU
    Standard 250 watt
    Case
    Desktop 7.2" (183mm) W x 17.5" (445mm) L x 14.5"
    Cooling
    Dual case fans + CPU fan
    Keyboard
    Acer Windows PS/2
    Mouse
    Wireless Microsoft Arc
    Internet Speed
    54mbp/s
    Browser
    IE11
    Antivirus
    Defender
    Other Info
    Office Pro 2013 / Nokia Lumia 1520 Windows Phone 8.1DP GDR1
Welcome to Windows EightForums, Maxxatrill.

Please fill out or post your system specs in order for us to better help you.

Sounds to me like a hardware problem. Do you overclock? How old is this PC?

Alright I just filled it out to the best of my ability, I'm fairly noobish when it comes to computer hardware. Don't know what kind of motherboard/ram I have. And no I've never overclocked it before; and I've had this computer for roughly 3 years.
 

My Computer

System One

  • OS
    Windows 8
    Computer type
    PC/Desktop
    CPU
    Intel Core i7-3770 @ 3.40ghz
    Graphics Card(s)
    AMD Radeon HD 7700
    Sound Card
    Digital Audio
    Browser
    Firefox
Ok, thanks. As you may know, video games are resource intensive. This creates heat. Do your fans seem to "roar" up a lot? Has the tower ever been cleaned?
 

My Computer

System One

  • OS
    8.1 Pro X64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Acer T690
    CPU
    Intel Pentium D Dual Core
    Motherboard
    Acer/Intel E946GZ
    Memory
    2GB (max upgrade)
    Graphics Card(s)
    Intel Graphics Media Accelerator 3000 - PCI Express x16
    Sound Card
    Integrated RealTek ALC888 high-definition audio with 7.1 channel audio support
    Monitor(s) Displays
    Acer AL1917W A LCD
    Screen Resolution
    1440 X 900
    Hard Drives
    350 GB Seagate Barracuda 7200.10
    Thumb drives
    PSU
    Standard 250 watt
    Case
    Desktop 7.2" (183mm) W x 17.5" (445mm) L x 14.5"
    Cooling
    Dual case fans + CPU fan
    Keyboard
    Acer Windows PS/2
    Mouse
    Wireless Microsoft Arc
    Internet Speed
    54mbp/s
    Browser
    IE11
    Antivirus
    Defender
    Other Info
    Office Pro 2013 / Nokia Lumia 1520 Windows Phone 8.1DP GDR1
Although I'm not an expert, I have two things to say:

1. Because you say, that the problem occurred when you were playing a video game, and since the error message says "interface", I think it could be a graphics driver thing. Try to load windows in safe mode and see if it works. Booting into safe mode will disable graphics driver and most other drivers for the safe mode session.
2. Although you can't do a system restore, in Windows 8, you have the option of doing a "Refresh". Here is a tutorial on that:
http://www.eightforums.com/tutorials/2293-refresh-windows-8-a.html

But I suggest that you should try doing a refresh if nothing else seems to work.
 

My Computer

System One

  • OS
    Windows 8.1, Windows 7, Linux Mint 14
    System Manufacturer/Model
    HP Pavillion g4
    CPU
    Intel(R) Core(TM) i3-2330M CPU @ 2.20GHz
    Memory
    4 GB
    Graphics Card(s)
    1 GB Radeon Graphics
    Monitor(s) Displays
    Generic PnP Monitor
    Screen Resolution
    1366x768
    Hard Drives
    500 GB HDD
I had that problem with my old computer, however this one is really quiet. I've cleaned it once or twice, though it's been a while since the last time. I was planning to clean it tomorrow to see if it would fix it. Also I just ran CCcleaner because apparently it's fixed the problem for other windows 8 users, but it didn't work for me. I'm gonna take it apart right now and clean it out, I'll check back in this thread within an hour.
 

My Computer

System One

  • OS
    Windows 8
    Computer type
    PC/Desktop
    CPU
    Intel Core i7-3770 @ 3.40ghz
    Graphics Card(s)
    AMD Radeon HD 7700
    Sound Card
    Digital Audio
    Browser
    Firefox
Good morning, Arpan! :)

What a coincidence this is, eh?!
 

My Computer

System One

  • OS
    8.1 Pro X64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Acer T690
    CPU
    Intel Pentium D Dual Core
    Motherboard
    Acer/Intel E946GZ
    Memory
    2GB (max upgrade)
    Graphics Card(s)
    Intel Graphics Media Accelerator 3000 - PCI Express x16
    Sound Card
    Integrated RealTek ALC888 high-definition audio with 7.1 channel audio support
    Monitor(s) Displays
    Acer AL1917W A LCD
    Screen Resolution
    1440 X 900
    Hard Drives
    350 GB Seagate Barracuda 7200.10
    Thumb drives
    PSU
    Standard 250 watt
    Case
    Desktop 7.2" (183mm) W x 17.5" (445mm) L x 14.5"
    Cooling
    Dual case fans + CPU fan
    Keyboard
    Acer Windows PS/2
    Mouse
    Wireless Microsoft Arc
    Internet Speed
    54mbp/s
    Browser
    IE11
    Antivirus
    Defender
    Other Info
    Office Pro 2013 / Nokia Lumia 1520 Windows Phone 8.1DP GDR1
Good evening, Tony :) Yeah, it is indeed. But I think, we shouldn't really mess up this thread with personal conversation though :p
 

My Computer

System One

  • OS
    Windows 8.1, Windows 7, Linux Mint 14
    System Manufacturer/Model
    HP Pavillion g4
    CPU
    Intel(R) Core(TM) i3-2330M CPU @ 2.20GHz
    Memory
    4 GB
    Graphics Card(s)
    1 GB Radeon Graphics
    Monitor(s) Displays
    Generic PnP Monitor
    Screen Resolution
    1366x768
    Hard Drives
    500 GB HDD
Have you tried running sfc & dism ?
{in administrator command prompts}

1- sfc /scannow

2- Dism /Online /Cleanup-Image /RestoreHealth

3- Then run sfc again ?

It might help. :)

Finished scans picture:

sfc_dism_sfc.jpg
 

My Computer

System One

  • OS
    Windows 8.1.1 Pro with Media Center
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Gateway
    CPU
    AMD K140 Cores 2 Threads 2 Name AMD K140 Package Socket FT1 BGA Technology 40nm
    Motherboard
    Manufacturer Gateway Model SX2110G (P0)
    Memory
    Type DDR3 Size 8192 MBytes DRAM Frequency 532.3 MHz
    Graphics Card(s)
    ATI AMD Radeon HD 7310 Graphics
    Sound Card
    AMD High Definition Audio Device Realtek High Definition Audio USB Audio Device
    Monitor(s) Displays
    Name 1950W on AMD Radeon HD 7310 Graphics Current Resolution 1366x768 pixels Work Resolution 1366x76
    Screen Resolution
    Current Resolution 1366x768 pixels Work Resolution 1366x768 pixels
    Hard Drives
    AMD K140
    Cores 2
    Threads 2
    Name AMD K140
    Package Socket FT1 BGA
    Technology 40nm
    Specification AMD E1-1200 APU with Radeon HD Graphics
    Family F
    Extended Family 14
    Model 2
    Extended Model 2
    Stepping 0
    Revision ON-C0
    Instruction
    Browser
    Opera 24.0
    Antivirus
    Avast Internet Security
Nothing wrong with a little hello really.

I think it to be a video card overheating or on it's way out. A sudden shutdown is a good sign of that.
 

My Computer

System One

  • OS
    8.1 Pro X64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Acer T690
    CPU
    Intel Pentium D Dual Core
    Motherboard
    Acer/Intel E946GZ
    Memory
    2GB (max upgrade)
    Graphics Card(s)
    Intel Graphics Media Accelerator 3000 - PCI Express x16
    Sound Card
    Integrated RealTek ALC888 high-definition audio with 7.1 channel audio support
    Monitor(s) Displays
    Acer AL1917W A LCD
    Screen Resolution
    1440 X 900
    Hard Drives
    350 GB Seagate Barracuda 7200.10
    Thumb drives
    PSU
    Standard 250 watt
    Case
    Desktop 7.2" (183mm) W x 17.5" (445mm) L x 14.5"
    Cooling
    Dual case fans + CPU fan
    Keyboard
    Acer Windows PS/2
    Mouse
    Wireless Microsoft Arc
    Internet Speed
    54mbp/s
    Browser
    IE11
    Antivirus
    Defender
    Other Info
    Office Pro 2013 / Nokia Lumia 1520 Windows Phone 8.1DP GDR1
Nothing wrong with a little hello really.

I think it to be a video card overheating or on it's way out. A sudden shutdown is a good sign of that.
Agree with you, my friend :thumbsup:
 

My Computer

System One

  • OS
    Windows 8.1, Windows 7, Linux Mint 14
    System Manufacturer/Model
    HP Pavillion g4
    CPU
    Intel(R) Core(TM) i3-2330M CPU @ 2.20GHz
    Memory
    4 GB
    Graphics Card(s)
    1 GB Radeon Graphics
    Monitor(s) Displays
    Generic PnP Monitor
    Screen Resolution
    1366x768
    Hard Drives
    500 GB HDD
Well, it's midnight here and this kid has got to get to bed. :sleepy:

I hope all works out for you, Maxxatrill.

You're in good hands here at Eight Forums. I'll be sure to check in on the morrow.
 

My Computer

System One

  • OS
    8.1 Pro X64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Acer T690
    CPU
    Intel Pentium D Dual Core
    Motherboard
    Acer/Intel E946GZ
    Memory
    2GB (max upgrade)
    Graphics Card(s)
    Intel Graphics Media Accelerator 3000 - PCI Express x16
    Sound Card
    Integrated RealTek ALC888 high-definition audio with 7.1 channel audio support
    Monitor(s) Displays
    Acer AL1917W A LCD
    Screen Resolution
    1440 X 900
    Hard Drives
    350 GB Seagate Barracuda 7200.10
    Thumb drives
    PSU
    Standard 250 watt
    Case
    Desktop 7.2" (183mm) W x 17.5" (445mm) L x 14.5"
    Cooling
    Dual case fans + CPU fan
    Keyboard
    Acer Windows PS/2
    Mouse
    Wireless Microsoft Arc
    Internet Speed
    54mbp/s
    Browser
    IE11
    Antivirus
    Defender
    Other Info
    Office Pro 2013 / Nokia Lumia 1520 Windows Phone 8.1DP GDR1
Although I'm not an expert, I have two things to say:

1. Because you say, that the problem occurred when you were playing a video game, and since the error message says "interface", I think it could be a graphics driver thing. Try to load windows in safe mode and see if it works. Booting into safe mode will disable graphics driver and most other drivers for the safe mode session.
2. Although you can't do a system restore, in Windows 8, you have the option of doing a "Refresh". Here is a tutorial on that:
http://www.eightforums.com/tutorials/2293-refresh-windows-8-a.html

But I suggest that you should try doing a refresh if nothing else seems to work.

I'm trying to do the refresh thing, problem is I cant access control panel. According to the microsoft website, the way to open it manually is by doing winkey + R then type in control. When I do this I get an error.error.jpg

I'm not even sure if I have the original windows 8 discs either since my computer came with it installed already (I bought it through Dell) although I will look around to make sure.

Any other idea how I can access control panel in a different way?
 

My Computer

System One

  • OS
    Windows 8
    Computer type
    PC/Desktop
    CPU
    Intel Core i7-3770 @ 3.40ghz
    Graphics Card(s)
    AMD Radeon HD 7700
    Sound Card
    Digital Audio
    Browser
    Firefox
Have you tried running sfc & dism ?
{in administrator command prompts}

1- sfc /scannow

2- Dism /Online /Cleanup-Image /RestoreHealth

3- Then run sfc again ?

It might help. :)

Finished scans picture:

View attachment 40697
Apparently I'm not even logged in as an administator, which is weird since I'm the only user on this computer. I figure I was already an adminstrator. I will try to find my windows discs to do a clean install, this is kinda driving me bonkers

Also just wanted to say thanks for everyone who's given me advice
 

My Computer

System One

  • OS
    Windows 8
    Computer type
    PC/Desktop
    CPU
    Intel Core i7-3770 @ 3.40ghz
    Graphics Card(s)
    AMD Radeon HD 7700
    Sound Card
    Digital Audio
    Browser
    Firefox
So the cleaning to eliminate heat didn't work. We can't rule out a hardware problem, though.

So it continues to boot with the same problem?

PCs rarely come with install media. Upon the very first boot it will ask to make recovery disks. Laptops and some towers come with a recovery partition. What make and model is this?

Are you sure you have no install media?
 

My Computer

System One

  • OS
    8.1 Pro X64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Acer T690
    CPU
    Intel Pentium D Dual Core
    Motherboard
    Acer/Intel E946GZ
    Memory
    2GB (max upgrade)
    Graphics Card(s)
    Intel Graphics Media Accelerator 3000 - PCI Express x16
    Sound Card
    Integrated RealTek ALC888 high-definition audio with 7.1 channel audio support
    Monitor(s) Displays
    Acer AL1917W A LCD
    Screen Resolution
    1440 X 900
    Hard Drives
    350 GB Seagate Barracuda 7200.10
    Thumb drives
    PSU
    Standard 250 watt
    Case
    Desktop 7.2" (183mm) W x 17.5" (445mm) L x 14.5"
    Cooling
    Dual case fans + CPU fan
    Keyboard
    Acer Windows PS/2
    Mouse
    Wireless Microsoft Arc
    Internet Speed
    54mbp/s
    Browser
    IE11
    Antivirus
    Defender
    Other Info
    Office Pro 2013 / Nokia Lumia 1520 Windows Phone 8.1DP GDR1

My Computer

System One

  • OS
    Windows 8.1.1 Pro with Media Center
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Gateway
    CPU
    AMD K140 Cores 2 Threads 2 Name AMD K140 Package Socket FT1 BGA Technology 40nm
    Motherboard
    Manufacturer Gateway Model SX2110G (P0)
    Memory
    Type DDR3 Size 8192 MBytes DRAM Frequency 532.3 MHz
    Graphics Card(s)
    ATI AMD Radeon HD 7310 Graphics
    Sound Card
    AMD High Definition Audio Device Realtek High Definition Audio USB Audio Device
    Monitor(s) Displays
    Name 1950W on AMD Radeon HD 7310 Graphics Current Resolution 1366x768 pixels Work Resolution 1366x76
    Screen Resolution
    Current Resolution 1366x768 pixels Work Resolution 1366x768 pixels
    Hard Drives
    AMD K140
    Cores 2
    Threads 2
    Name AMD K140
    Package Socket FT1 BGA
    Technology 40nm
    Specification AMD E1-1200 APU with Radeon HD Graphics
    Family F
    Extended Family 14
    Model 2
    Extended Model 2
    Stepping 0
    Revision ON-C0
    Instruction
    Browser
    Opera 24.0
    Antivirus
    Avast Internet Security
So the cleaning to eliminate heat didn't work. We can't rule out a hardware problem, though.

So it continues to boot with the same problem?

PCs rarely come with install media. Upon the very first boot it will ask to make recovery disks. Laptops and some towers come with a recovery partition. What make and model is this?

Are you sure you have no install media?
Correct, the same problem is happening. Still cant open folders, still cant access the windows 8 menu. I'm even having trouble opening certain things through command prompt, such as control panel, but I'm able to open such things as ms paint, or calculator, etc. Just having problems accessing any settings. As for the make and model, I believe it's a
Dell XPS 8700, though I'm not completely sure. I bought it through my dad's company rather than the Dell website so the prices are a bit different. But after looking on the dell website and inputting a few of the specs, I've narrowed it down to that one.

And as for the discs, I just looked around and could not find them anywhere. Found discs for every thing else regarding my computer (monitor, keyboard, etc) but no windows discs anywhere.
 

My Computer

System One

  • OS
    Windows 8
    Computer type
    PC/Desktop
    CPU
    Intel Core i7-3770 @ 3.40ghz
    Graphics Card(s)
    AMD Radeon HD 7700
    Sound Card
    Digital Audio
    Browser
    Firefox

My Computer

System One

  • OS
    Windows 8
    Computer type
    PC/Desktop
    CPU
    Intel Core i7-3770 @ 3.40ghz
    Graphics Card(s)
    AMD Radeon HD 7700
    Sound Card
    Digital Audio
    Browser
    Firefox
Do you have a manual for it? From what I read on the Dell XPS 8700 one needs to make recovery disks. There's no recovery partition that I could see.

Your choices as I see it is to get to get to disk management to see for sure if there's a recovery partition or not then boot to it if there is, get into System Restore to return it to an earlier time, or contact Dell for recovery media.
 

My Computer

System One

  • OS
    8.1 Pro X64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Acer T690
    CPU
    Intel Pentium D Dual Core
    Motherboard
    Acer/Intel E946GZ
    Memory
    2GB (max upgrade)
    Graphics Card(s)
    Intel Graphics Media Accelerator 3000 - PCI Express x16
    Sound Card
    Integrated RealTek ALC888 high-definition audio with 7.1 channel audio support
    Monitor(s) Displays
    Acer AL1917W A LCD
    Screen Resolution
    1440 X 900
    Hard Drives
    350 GB Seagate Barracuda 7200.10
    Thumb drives
    PSU
    Standard 250 watt
    Case
    Desktop 7.2" (183mm) W x 17.5" (445mm) L x 14.5"
    Cooling
    Dual case fans + CPU fan
    Keyboard
    Acer Windows PS/2
    Mouse
    Wireless Microsoft Arc
    Internet Speed
    54mbp/s
    Browser
    IE11
    Antivirus
    Defender
    Other Info
    Office Pro 2013 / Nokia Lumia 1520 Windows Phone 8.1DP GDR1
error2.jpg
This comes up when I try to system restore. Guess I'll just have to contact Dell. Thanks for the help
 

My Computer

System One

  • OS
    Windows 8
    Computer type
    PC/Desktop
    CPU
    Intel Core i7-3770 @ 3.40ghz
    Graphics Card(s)
    AMD Radeon HD 7700
    Sound Card
    Digital Audio
    Browser
    Firefox
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