Windows Explorer as well as other desktop programs failed to respond to a right click from any interface. I was also having printer errors that involved total failure to print. At first, I thought I needed to uninstall all my Epson software and printer, but that resulted in no change. I searched on line and the only idea that made sense to me was the suggestion that this was likely a Context Menu Handler problem. It suggested downloading a Shell File Extensions View (ShellExView - Shell Extension Manager For Windows) from NirSoft version 1.8.6.0 which was free. The first download I did not use out of fear so I accessed the Context Menu area via regedit, but saw no way to disable any suspected third party Context Menu Handlers. So, in the end, I swallowed hard and ran the NirSoft application. I was able to see all the shell items in the registry, and sorted them by age, the most recent was a Context Menu Handler from Norton Internet Security occurring during the most recent update. The manager software allowed me to disable just that one handler, and after a restart, File Explorer and everything else behaved normally. So, now I am posting this so it only takes you less than an hour to address this issue, where I spent 4-5 hours on it. I reinstalled the Norton Internet Security and all is still well.
Hello, jimbang22. Welcome to Windows EightForums. Thanks for posting that. That will be a great timesaver for some.
So much for 3[SUP]rd[/SUP] party software to goof up a system, especially an AV product. No real need to use it on a home computer with 8/8.1 with included Defender. Enterprise systems are a different story.
Got lucky early on in computing with good advice from an IT friend of mine. He told me to watch out for 3[SUP]rd[/SUP] party maintenance and AV products for most are crap. Through the years watching I can see how true that is.
Thank you for the information, it sorted out one of the problems I was having on my sisters laptop running windows 8.1. It was a Norton handler yet again. I will post my other problem in another thread.