Windows 8 and 8.1 Forums


Windows 8.1 hangs on many operations

  1. #1


    Posts : 8
    Windows 8.1

    Windows 8.1 hangs on many operations


    I have a Windows 8 machine with Windows 8.1 upgrade.

    On my operations such as restarting and shutting down it hangs and does nothing (I understand this a common problem but I have tried 3 solutions I found on the internet and none of them worked.) I still have to turn off my computor by holding the power button......

    It isn't just shutting down however. Often when I try to open a program I have downloaded from the internet (the latest example being a driver scanner) nothing happens.

    To try and fix these issues, I attempted to refresh Windows 8. Again it did nothing. After clicking the Get Started button it just hung on Preparing. I only left it for about 20 minutes, I thought something would have happened by then. The same is true for reinstalling Windows.

    I'd be grateful for any help, thank you

      My System SpecsSystem Spec

  2. #2


    Texas
    Posts : 1,022
    Windows 8.1


    I looked at your system specs and all I see is OS Windows 8. We need information on your whole system. Like make, model, how much RAM, etc. Whatever the form requests. Is Windows 8/8.1 the core or Pro version? How old is the machine, and is it still in warranty?

    This information will help us to help you solve your problem.

    I have updated three machines from Windows 8 to Windows 8.1, all of which were the core version. I have Windows 8 Pro on my laptop, but haven't updated it yet. I haven't encountered your problem on any of these machines, although I did have other problems with my first install of 8.1 on this system. Which it not to say you don't have the problem.

    I am assuming you bought your system with Windows 8 preinstalled. I'm also assuming you went to the Microsoft Store to update to Windows 8.1. Correct me if I'm wrong.

    There are lots of helpful people here, but they need information before they can help.
      My System SpecsSystem Spec

  3. #3


    Posts : 8
    Windows 8.1


    Hi, thanks for the reply.

    I have updated my system specs as much as I can.

    The laptop came with Windows 8 and then I upgraded it to Windows 8.1.
      My System SpecsSystem Spec

  4. #4


    Posts : 2,627
    win8.1.1 enterprise


    I have to say I don't like driver scanner program from the internet , maybe you got a bit of a bug from this program or others like it that you may have downloaded from the internet .if it were mine I would start with a full scan with malwarebytes to check for nasties you may have picked up from the internet . how to download use free malwarebytes in link below
    How to use Malwarebytes Anti-Malware to scan and remove malware from your computer

    and yes update you system specs is a VG idea
      My System SpecsSystem Spec

  5. #5


    Posts : 8
    Windows 8.1


    I have used Malewarebytes program on an previous laptop and it was good. I will run it now and see if anything turns up

    thanks for reply
      My System SpecsSystem Spec

  6. #6


    Posts : 2,627
    win8.1.1 enterprise


    Quote Originally Posted by garyoreilly12 View Post
    I have used Malewarebytes program on an previous laptop and it was good. I will run it now and see if anything turns up

    thanks for reply
    your welcome hope it helps with your issue
      My System SpecsSystem Spec

  7. #7


    Texas
    Posts : 1,022
    Windows 8.1


    Quote Originally Posted by garyoreilly12 View Post
    Hi, thanks for the reply.

    I have updated my system specs as much as I can.

    The laptop came with Windows 8 and then I upgraded it to Windows 8.1.
    You're very welcome . . .

    How old is the laptop and is it still in Warranty? The reason I ask is that like me, you may have to send the laptop for repair if we can't solve your problem here.
      My System SpecsSystem Spec

  8. #8


    Posts : 8
    Windows 8.1


    The laptop is only about 4 months old and within warranty. I'm sure the issue is with the software, not the hardware though.
      My System SpecsSystem Spec

  9. #9


    Posts : 2,627
    win8.1.1 enterprise


    i would backup my data (documents ,pictures ,music ect ect ) and restore laptop to factory setup
      My System SpecsSystem Spec

  10. #10


    Posts : 8
    Windows 8.1


    Quote Originally Posted by caperjack View Post
    i would backup my data (documents ,pictures ,music ect ect ) and restore laptop to factory setup
    I ran malewarebytes and it picked up a few bugs. It didn't rectify the problem however, I still cannot restart my computor.

    I believe restoring it to factory settings must be the best way to sort this out. Thank you
      My System SpecsSystem Spec

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Windows 8.1 hangs on many operations
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