Windows 8 and 8.1 Forums


Windows 8.1 hangs on many operations

  1. #11


    Texas
    Posts : 1,022
    Windows 8.1


    Quote Originally Posted by garyoreilly12 View Post
    Quote Originally Posted by caperjack View Post
    i would backup my data (documents ,pictures ,music ect ect ) and restore laptop to factory setup
    I ran malewarebytes and it picked up a few bugs. It didn't rectify the problem however, I still cannot restart my computor.

    I believe restoring it to factory settings must be the best way to sort this out. Thank you
    You're right, Gary. Restore to factory settings is best. Once there, if it works, reinstall Windows 8.1 through the Microsoft Store.

    However, if restoring to factory settings doesn't work (I don't know why it didn't work for me), don't waste any more time on it. Bite the bullet and send it back to Acer for Factory restoration. After you back up all of your data! When it comes back from Acer, it should be in the pristine condition it was in when you bought it and you'll have to set it up all over again.

    Oh, and BTW, have you created the Restore Disks yet? That will be your first job. Although, it's most likely there's a restore partition on your computer that you'll be able to use without the disks.

    And another caveat . . . Neither worked with this system, so be prepared for the worst, which will be sending it back to Acer for repair.

    Final bit of advice: As someone said, you probably picked up some bugs off the Internet; so be careful where you go and only go to sites you know to be safe.

      My System SpecsSystem Spec

  2. #12


    Posts : 8
    Windows 8.1


    Yes, I attempted to restore to factory settings.

    After trying to refresh the PC is says the drive where Windows is installed is locked. UNlock the drive to try again

    And after trying to set the PC it says unable to reset your PC. A required drive partition is missing.
      My System SpecsSystem Spec

  3. #13


    Texas
    Posts : 1,022
    Windows 8.1


    Quote Originally Posted by garyoreilly12 View Post
    Yes, I attempted to restore to factory settings.

    After trying to refresh the PC is says the drive where Windows is installed is locked. UNlock the drive to try again

    And after trying to set the PC it says unable to reset your PC. A required drive partition is missing.
    Oh, crap, that's what I was afraid of, Gary. I went to the tutorials and can't find anything referring to locking or unlocking a drive where Windows is installed.

    The fact that your laptop won't allow you to recover to factory specs makes me wonder about a theory that's been running around in the back of my mind; when you update to Windows 8.1, do you need to create a new Restore disk? I haven't checked this out, since my computer is working fine with Windows 8.1, but maybe I should? Although, in the past (Windows 7), Windows has only allowed one set of recovery disks to be created for my laptops.

    Another question is how many times has this happened to those who've updated to Windows 8.1?

    Looks to me like you should contact Acer and start the warranty process. Unless someone smarter than me can offer a better solution.
      My System SpecsSystem Spec

  4. #14


    Posts : 8
    Windows 8.1


    thanks for the reply Wynona, I'd never heard of this forum before today, but you're a nice bunch!

    https://www.eightforums.com/installat...refresh-8.html

    here is a thread from this very forum which I am going through slowly.

    Many people on that thread had similar problems, some had solved them, but as there were many different OS's involved and different levels of IT expertise, I don't think there is a universal solution. Let alone an easy one.

    I read somewhere about the computer locking after 5 forced shutdowns, which I did before even thinking about it I reckon.

    Anyway......lol. I'll give that thread a finish now I've had some coffee
      My System SpecsSystem Spec

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