Freezing

sdkboris

New Member
Messages
2
Any mouse activity near the action edges of the desktop will cause my computer to freeze for 10-50 seconds at a time. Anything that involves bringing the metro interface into view, except for the windows key, will cause this problem. Mouse in bottom left corner, freeze. Mouse to the top left, freeze. Try to drag desktop down from the top, freeze. Fresh install has not fixed the problem. Suggestions? It is pretty unusable right now. Thanks.
 

My Computer

System One

  • OS
    Windows 8 x64
    System Manufacturer/Model
    Custom
    CPU
    Core 2 Quad Q9550 (O.C. 3.4Ghz)
    Motherboard
    EVGA 122-CK-NF68
    Memory
    4GB Mushkin 996599 / 2GB Patriot PDC22G6400LLK (Lowest Common Denominator speed and timing)
    Graphics Card(s)
    EVGA GTX 480 SC
    Sound Card
    Onboard Realtek HDAudio
    Monitor(s) Displays
    Main: Alienware AW2310 / Secondary: Samsung Syncmaster 3493hm
    Screen Resolution
    Main: 1920x1080 Secondary: 1920x1200
    Hard Drives
    OCZ Vertex 60gb
    PSU
    Corsair AX850
    Case
    Lian Li PC-Z70
    Cooling
    Corsair H80
    Keyboard
    Original Logitech G15
    Mouse
    R.A.T.7
    Internet Speed
    Down: 18Mbps Up: 3Mbps
    Other Info
    Nvidia Stereo Controller
    LG BH12LS35 Blu-Ray Burner
Put in some details on what you're running like notebook or pc and cpu ram etc how old.
 

My Computer

System One

  • OS
    Windows 8 Pro/Windows 8 Pro/Windows 7 64 Bit64Bit/Windows XP

My Computer

System One

  • OS
    Windows 10.0.10122
    Computer type
    PC/Desktop
    System Manufacturer/Model
    My Build - Vorttex Ultimate
    CPU
    Core i7 @ 4500 MHz
    Motherboard
    ASUS Z87-Plus
    Memory
    32GB DDR3 @ 1822 MHz (OC)
    Graphics Card(s)
    Radeon R9 280X 3GB @ 1180 / 6800 MHz
    Sound Card
    7.1 HDA
    Monitor(s) Displays
    LCD LG 22" + CRT LG 17"
    Screen Resolution
    1760 x 1320 / 1280 x 960
    Hard Drives
    1 x 240 GB SSD (System)
    3 x 500 GB HDD (Data/Media)
    1 x 2000 GB e-HDD (Backup)
    PSU
    ThermalTake 1000W PSU
    Case
    Corsair Carbide R300
    Cooling
    Corsair H60 (Push-Pull)
    Keyboard
    Microsoft Wireless Keyboard
    Mouse
    Microsoft Wireless Mouse
    Internet Speed
    60 Mbps (Down) 5 Mbps (Up)
    Browser
    IE, FF, Chrome
    Antivirus
    AVG Internet Security 2015
    Other Info
    Some wired stuff
System specs are updated.
 

My Computer

System One

  • OS
    Windows 8 x64
    System Manufacturer/Model
    Custom
    CPU
    Core 2 Quad Q9550 (O.C. 3.4Ghz)
    Motherboard
    EVGA 122-CK-NF68
    Memory
    4GB Mushkin 996599 / 2GB Patriot PDC22G6400LLK (Lowest Common Denominator speed and timing)
    Graphics Card(s)
    EVGA GTX 480 SC
    Sound Card
    Onboard Realtek HDAudio
    Monitor(s) Displays
    Main: Alienware AW2310 / Secondary: Samsung Syncmaster 3493hm
    Screen Resolution
    Main: 1920x1080 Secondary: 1920x1200
    Hard Drives
    OCZ Vertex 60gb
    PSU
    Corsair AX850
    Case
    Lian Li PC-Z70
    Cooling
    Corsair H80
    Keyboard
    Original Logitech G15
    Mouse
    R.A.T.7
    Internet Speed
    Down: 18Mbps Up: 3Mbps
    Other Info
    Nvidia Stereo Controller
    LG BH12LS35 Blu-Ray Burner
Any mouse activity near the action edges of the desktop will cause my computer to freeze for 10-50 seconds at a time. Anything that involves bringing the metro interface into view, except for the windows key, will cause this problem. Mouse in bottom left corner, freeze. Mouse to the top left, freeze. Try to drag desktop down from the top, freeze. Fresh install has not fixed the problem. Suggestions? It is pretty unusable right now. Thanks.

The generic "built in" Windows 8 mouse drivers appear to work best for now until some Windows 8 drivers are made from the manufacture of your mouse. First try uninstalling the RAT7 mouse drivers, assuming that you installed them?

I had the same problem with my Logitech G9 gaming mouse when I installed the Logitech drivers, even in compatibility mode the pointer and screen would freeze when I put it up against the left window, same as you. The generic Windows 8 drivers are working well for now.

You can adjust your pointer's speed by using the mouse options in the control panel.
 

My Computer

System One

  • OS
    Windows 8.1 Pro WMC
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home built
    CPU
    Q9650 @ 4.05 GHz
    Motherboard
    Gforce 780i SLI FTW
    Memory
    8GB Gskill DDR2 1200Mhz
    Graphics Card(s)
    GTX-480
    Sound Card
    Asus D2 Xonar
    Monitor(s) Displays
    HannsG
    Screen Resolution
    1680x1050
    Hard Drives
    Gskill 120GB SSD
    PSU
    Thermal Take 1000watts
    Case
    Thermal Take Xtreme
    Cooling
    9 fans air cooled
    Keyboard
    G15 logitech
    Mouse
    G9 logitech
    Internet Speed
    50mbps
I unplugged my Logitech G15 keyboard and the problems went away immediately. Plug it back in and the problems start right back up. Sounds like Logitech and Windows 8 have a lot of work to do to be ready for prime time. I haven't found any drivers yet for it that help but for now a different keyboard is my solution.
 

My Computer

I unplugged my Logitech G15 keyboard and the problems went away immediately. Plug it back in and the problems start right back up. Sounds like Logitech and Windows 8 have a lot of work to do to be ready for prime time. I haven't found any drivers yet for it that help but for now a different keyboard is my solution.

Yes I later discovered that my G15 keyboard was causing the mouse freeze up problems. I tried messing with the HID driver to no avail. Using a different keyboard was the only way to fix the problem. Too bad I didn't noticed your response until after I found the problem at the Logitech forum. Thanks for reporting your fix. :)
 

My Computer

System One

  • OS
    Windows 8.1 Pro WMC
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home built
    CPU
    Q9650 @ 4.05 GHz
    Motherboard
    Gforce 780i SLI FTW
    Memory
    8GB Gskill DDR2 1200Mhz
    Graphics Card(s)
    GTX-480
    Sound Card
    Asus D2 Xonar
    Monitor(s) Displays
    HannsG
    Screen Resolution
    1680x1050
    Hard Drives
    Gskill 120GB SSD
    PSU
    Thermal Take 1000watts
    Case
    Thermal Take Xtreme
    Cooling
    9 fans air cooled
    Keyboard
    G15 logitech
    Mouse
    G9 logitech
    Internet Speed
    50mbps
I have a similar freeze problem when moving the mouse to any of the 4 "hot" corners. The problem is very intermittent in nature. I also suspect my Logitech G15 keyboard is the cause. I have tried both legacy (lgps306_x64.exe) and current (lgs820_x64.exe) Logitech drivers without any change to the problem.
 

My Computer

System One

  • OS
    Windows 7
Fix for G15 keyboard problem.

Apparently the problem HID driver was at the top of the list of three HID drivers in Device manager>Keyboards which is the one causing this problem. I needed to first uninstall this driver to confirm that it fixes the freezing problem.

After finding the problem HID driver by uninstalling it "it was the first one on the list of three,". I right clicked Keyboard in Device Manager and told it to scan for hardware changes which reinstalled the bad driver. At that point I right clicked on the problem driver and chose "update driver software" did the manual install method "Browse my computer for driver Software", then instead of browsing for it choose, "Let me pick from a list of device drivers on my machine" at that point there is a choice of two drivers, one says " HID Keyboard device" which you don't want. The second one simply says "HID compliant device" choose the second one on the list.

After Windows updates the bad driver it vanishes from the list and opens up an expanded list of "Human interface devices" which is where I assume the new driver was installed too. This fixed the mouse pointer problem completely.

The fix holds, and even after a reboot the old bad HID driver does not reinstall itself in the Keyboard HID driver list. I would imagine that if you installed the Logitech driver for the G15 or if you unplug the keyboard you may need to go through the procedure a second time but I haven't tested this out yet. Best to wait for the updated Logitech driver for Windows 8.

Let me know if this fix works for you. :)
 

My Computer

System One

  • OS
    Windows 8.1 Pro WMC
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home built
    CPU
    Q9650 @ 4.05 GHz
    Motherboard
    Gforce 780i SLI FTW
    Memory
    8GB Gskill DDR2 1200Mhz
    Graphics Card(s)
    GTX-480
    Sound Card
    Asus D2 Xonar
    Monitor(s) Displays
    HannsG
    Screen Resolution
    1680x1050
    Hard Drives
    Gskill 120GB SSD
    PSU
    Thermal Take 1000watts
    Case
    Thermal Take Xtreme
    Cooling
    9 fans air cooled
    Keyboard
    G15 logitech
    Mouse
    G9 logitech
    Internet Speed
    50mbps
Thanks for the detailed fix chev65. I have updated the drivers. Time will tell if the problem has been fixed. So far so good :geek:
 

My Computer

System One

  • OS
    Windows 7
Bad news :cry:. The freeze problem happened again. I checked Dev Manager and I still have just the 2 HID Keyboard devices present. I unplugged the G15 keyboard and the mouse freeze in the hot corners stopped as expected. Unfortunately, it doesnt appear that the fix for G15 keyboards as documented by chev65 works on my system.
 

My Computer

System One

  • OS
    Windows 7
Apparently the problem HID driver was at the top of the list of three HID drivers in Device manager>Keyboards which is the one causing this problem. I needed to first uninstall this driver to confirm that it fixes the freezing problem.

After finding the problem HID driver by uninstalling it "it was the first one on the list of three,". I right clicked Keyboard in Device Manager and told it to scan for hardware changes which reinstalled the bad driver. At that point I right clicked on the problem driver and chose "update driver software" did the manual install method "Browse my computer for driver Software", then instead of browsing for it choose, "Let me pick from a list of device drivers on my machine" at that point there is a choice of two drivers, one says " HID Keyboard device" which you don't want. The second one simply says "HID compliant device" choose the second one on the list.

After Windows updates the bad driver it vanishes from the list and opens up an expanded list of "Human interface devices" which is where I assume the new driver was installed too. This fixed the mouse pointer problem completely.

The fix holds, and even after a reboot the old bad HID driver does not reinstall itself in the Keyboard HID driver list. I would imagine that if you installed the Logitech driver for the G15 or if you unplug the keyboard you may need to go through the procedure a second time but I haven't tested this out yet. Best to wait for the updated Logitech driver for Windows 8.

Let me know if this fix works for you. :)

THANKS chev65! I deleted the first HID Keyboard and reinstalled the Logitech Gaming Software drivers for my G9X and G19. All is well on the gaming front.

Thanks.....
 

My Computer

System One

  • OS
    Windows 8
    System Manufacturer/Model
    I built it
    CPU
    AMD
    Motherboard
    Asus
    Memory
    8gig
    Graphics Card(s)
    ATI 6770
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