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- 60
So this is going to sound a little strange, but I will put it as clearly as I can.
I'm working on a gal's computer (HP 2000 laptop). Her problem? When she hit the power button, the computer would not boot. No BIOS screen, no boot screen, no HP screen. Nothing. Just a blank, black, backlit screen with no activity on the HDD indicator LED. If I remove the hard drive, however, then the computer will boot to the point of giving me a message instructing me to install a hard drive.
So you'd imagine the issue is with the hard drive.
I hook her HDD into a free slot on my desktop to check the device. I'm able to access all files and it checks out okay. But if I put it into her computer, all you get upon touching the power button is a blank, black, backlit screen.
I'm assuming at this point that the boot partition on her HDD may be corrupted and a reformat and clean install are needed. I was able to back up her personal folders. However, there is no COA sticker on her computer (thus no Windows Key), just a "Windows 8" sticker. She said her computer did not come with a set of discs either (HP puts recovery data on a second HDD partition, which I am unable to access at this time). I asked her to contact HP and request a set of recovery discs for her computer, so that is where the process is at right now: waiting for a reply from HP.
I'm curious: based on what I described above, would you also assume the boot partition on her HDD may be corrupted, or would you come to a different conclusion?
I'm working on a gal's computer (HP 2000 laptop). Her problem? When she hit the power button, the computer would not boot. No BIOS screen, no boot screen, no HP screen. Nothing. Just a blank, black, backlit screen with no activity on the HDD indicator LED. If I remove the hard drive, however, then the computer will boot to the point of giving me a message instructing me to install a hard drive.
So you'd imagine the issue is with the hard drive.
I hook her HDD into a free slot on my desktop to check the device. I'm able to access all files and it checks out okay. But if I put it into her computer, all you get upon touching the power button is a blank, black, backlit screen.
I'm assuming at this point that the boot partition on her HDD may be corrupted and a reformat and clean install are needed. I was able to back up her personal folders. However, there is no COA sticker on her computer (thus no Windows Key), just a "Windows 8" sticker. She said her computer did not come with a set of discs either (HP puts recovery data on a second HDD partition, which I am unable to access at this time). I asked her to contact HP and request a set of recovery discs for her computer, so that is where the process is at right now: waiting for a reply from HP.
I'm curious: based on what I described above, would you also assume the boot partition on her HDD may be corrupted, or would you come to a different conclusion?
My Computer
System One
-
- OS
- Windows 7 Professional x64
- System Manufacturer/Model
- Me? Model number... seven? two?
- CPU
- Intel Core i7-5820k
- Motherboard
- ASUS X99-A
- Memory
- 16GB Kingston HyperX Fury DDR4-2400 (4x4GB)
- Graphics Card(s)
- EVGA Geforce GTX 970 SC
- Hard Drives
- Samsung 850 EVO 250GB x2; Seagate Barracuda 3.5" 7200RPM 2TB; Toshiba 2.5" 750GB 5400RPM
- PSU
- Corsair RM750
- Case
- Fractal Design Define R5
- Cooling
- Noctua NH-D15
- Other Info
- Yup, it's a computer!