Windows 8 and 8.1 Forums

Unable to get out of safe mode in Windows 8.1

  1. #1

    Posts : 2
    Windows 8.1

    Unable to get out of safe mode in Windows 8.1

    I am unable to get out of safe mode in Windows 8.1. I have tried everything, but it keeps asking me for a password when I only have a PIN. Any ideas?

      My System SpecsSystem Spec

  2. #2

    Harrisonburg, Va.
    Posts : 10,488
    Windows 8.1.1 Pro with Media Center

    Use a restore point to before the problem.
      My System SpecsSystem Spec

  3. #3

    Posts : 2,627
    win8.1.1 enterprise

    if you setup user with a Microsoft acc did you try that password
      My System SpecsSystem Spec

  4. #4

    Posts : 22,582
    64-bit Windows 10

    Hello Stephen,

    See if you may be able to boot to normal mode using either step 6 in OPTION FOUR or OPTION FIVE in the tutorial below.
    It is required that your account has a password before you would be able to create a PIN, so your account does indeed have a password. While signing in to Windows, you could click on the Sign-in options link to be able to select to sign in with your password instead of a PIN.

    Hope this helps,

      My System SpecsSystem Spec

  5. #5

    Posts : 2
    Windows 8.1

    Thanks for the input. Here is my current status.

    1. Could not get out of safe mode. I rebooted over and over, but all took me back to the same login screen where I entered my PIN to gain access to a purple page with the only option being to click on my name which took me back to the login screen page.

    2. Tried all recovery options and tried to get a command prompt, but all led to the same page...a page to click on my name and enter a password which I don't have. I only use a PIN to gain access to my computer. I even entered my hotmail password, but that didn't work. So those methods were not an option. I was able to try and reset my computer which I didn't want to do since it would erase my files. But I started to do it and it worked up until 44% where it stopped and said it couldn't finish.

    3. I rebooted, but now the only screen I get is a black screen stating to insert media and reboot or configure boots which I have done.

    All this from just going into safe mode.
      My System SpecsSystem Spec

Unable to get out of safe mode in Windows 8.1
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