Windows 8 and 8.1 Forums


All apps and Charm Bar missing from Desktop

  1. #11


    Posts : 2,627
    win8.1.1 enterprise


    so what about wynoas and my suggestions any results from those

      My System SpecsSystem Spec

  2. #12

    All apps and Charm Bar missing from Desktop


    I hope this clears things up a bit.

    Quote Originally Posted by Wynona View Post
    Quote Originally Posted by KAHSR View Post
    Hi everyone,

    Let me see if I can eliminate some of the simpler things . . . I'm going to separate some of the words you've "run together" while I'm at it.

    Quote Originally Posted by KAHSR View Post
    Right off the bat I must tell you I have only used Win 8 a few times "on this LT". It belongs to a friend and I can usually get him out of trouble. This time not so much.


    Turn the laptop over and paddle its bottom for being such a bad boy. You should see a "slider" just underneath the battery compartment which is located on the hinge side of the laptop. Slide this to the right or left, as the case may be, and the battery should pop up. Look inside and you should see (mine's at the far right end) an hp logo and what it is. Mine's a Pavilion g6. Underneath that is the Serial: 5CG128 . . . (which is the beginning of mine). There's a lot of other information within this battery compartment.

    Here are photos of what I found under the Battery:

    Click image for larger version

    Click image for larger version


    Try hovering your mouse at the top right corner to get the charm bar or in the bottom left corner to get a "start menu".

    I have tried hovering from Top Right all the way around the screen and back to the Top Right again and nothing shows.

    First, get her username/email address. Also, she probably created a security phrase . . . something like her first dog, her mother's maiden name, father's middle name, etc. Get that from her too. Then go to gmail.com click on sign-in, give her email address and click the "Need help?" link. Now follow the yellow brick road for password help. Once you've been successful, she'll have to change her password so you won't have it.

    I have tried that route also, she doesn't even remember setting up the email account. She was pretty good about making notes about the accounts she did open so this is a bit confusing to both of us.

    I hope you don't mean what I read . . . Surely you didn't actually shut down the computer; you just quit what you were doing and let the updates download and install?

    Oh, yes I let the download complete and shutdown and restart I had kind of hoped that would cure the problem by fluke but of course it didn't.

    Quote Originally Posted by KAHSR View Post
    Oh, and did I mention he did not receive a disc with the machine nor was he in tuned to create a Rescue Disc.


    The day of actual rescue disks being included with a new computer are long, long, long, a very long way in the past. I'm pretty sure there are/were instructions included for making the rescue disk(s).

    Yes, indeed they are, it is all about the Almighty Dollar Bill, knows nothing about rescue disks no less creating one. You can be sure I will be creating one for him when I get this thing repaired. "Note to self, make one for myself also".

    Quote Originally Posted by KAHSR View Post
    Any ideas how to get him out of this jam.
    If System Restore is turned on that should work; however, I'm pretty sure it will depend upon whether you can actually get into the computer. Go here in the Windows 8 Tutorials for instructions. I haven't read the complete instructions, but hopefully, they will work for you. System Restore - How to Do in Windows 8

    I had seen this tutorial but I am unable to use it because nothing works. No keystrokes are recognized and there are NO responses from the mouse along the complete border of the screen. I can't even create a Command Prompt because of the keyboard issue.

    Good luck . . .

    Thanks so much for sticking with me on this, I really appreciate it.

    Thanks,
    KAHSR
      My System SpecsSystem Spec

  3. #13


    Texas
    Posts : 1,022
    Windows 8.1


    Quote Originally Posted by KAHSR View Post

    Here are photos of what I found under the Battery:

    Click image for larger version

    Click image for larger version

    Okey Dokey, and there's the model number in the top jpeg, which is what you're looking for. This is an HP Pavilion 15-e018nr Notebook PC. And, here's the link to the support page. HP Pavilion 15-e018nr Notebook PC | HP® Support
      My System SpecsSystem Spec

  4. #14


    Texas
    Posts : 1,022
    Windows 8.1


    How old is the computer? If it's still in warranty, the path of least resistance is to send it back to HP; however, the computer will be reset to factory specs. IOW, just like she got it before installing all her stuff on it.

    If she has important data on the drive, it can be slaved to another computer in order to get the files off it. But there may be a huge "gotcha" with that . . . it's very possible she's picked up malware somewhere and if that's so, you don't want to let the drive anywhere near a working computer without taking safety measures. We have security experts in these forums that can tell you the safest way to get files from your drive.

    If you have access to an ISO of Windows 8 it is possible to reinstall Windows 8, leaving the data intact.

    If you haven't already, you may want to try one of these options.

    Startup Options Menu - Boot to in Windows 8

    Or, you could try to refresh the laptop. There should be a backup OS partition.

    Refresh Windows 8

    If neither of those work, here's the link to the Windows 8 Tutorial Index. Look for Restore, Recovery, Refresh, System Restore, etc.; and any other words that may help you. There's a wealth of info in the Tutorials.

    Windows 8 - Tutorial Index
      My System SpecsSystem Spec

  5. #15


    Originally Posted by KAHSR Hi everyone,

    Let me see if I can eliminate some of the simpler things . . . I'm going to separate some of the words you've "run together" while I'm at it.


    Originally Posted by KAHSR
    Right off the bat I must tell you I have only used Win 8 a few times "on this LT". It belongs to a friend and I can usually get him out of trouble. This time not so much.




    Originally Posted by KAHSR

    It is a HP Pavilion and that is really all I can tell you about it. Below is why:



    Turn the laptop over and paddle its bottom for being such a bad boy. You should see a "slider" just underneath the battery compartment which is located on the hinge side of the laptop. Slide this to the right or left, as the case may be, and the battery should pop up. Look inside and you should see (mine's at the far right end) an hp logo and what it is. Mine's a Pavilion g6. Underneath that is the Serial: 5CG128 . . . (which is the beginning of mine). There's a lot of other information within this battery compartment.

    Here are two photos that should help:

    Click image for larger version

    Click image for larger version


    Originally Posted by KAHSR
    When I power up the machine it opens to "what I presume is the Desktop" OK. However there is only the clock, Wi-Fi and Batt/AC icon on the screen. There are no Apps showing, no Charm Bar and no keyboard shortcuts work at all. If I click any place on the screen it opens to a gmail sign in page and that is it.




    Originally Posted by KAHSR

    I probably should also mention that I get nothing hovering my mouse in the lower right corner. I didn't want to assume folks would know this



    Try hovering your mouse at the top right corner to get the charm bar or in the bottom left corner to get a "start menu".

    I have hovered the mouse from the T/R Corner all the way around the monitor and back to the T/R corner again nothing shows.

    Originally Posted by KAHSR
    Now the clincher is that this is his wife's machine and she can't remember the PW for this gmail account. So I can't even sign into it to see if that even brings me anyplace beyond the gmail account.



    First, get her username/email address. Also, she probably created a security phrase . . . something like her first dog, her mother's maiden name, father's middle name, etc. Get that from her too. Then go to gmail.com click on sign-in, give her email address and click the "Need help?" link. Now follow the yellow brick road for password help. Once you've been successful, she'll have to change her password so you won't have it.

    Yes, that is a problem also, I did try that she doesn't even remember opening that gmail account at all. She was very (too) good about making notes of the accounts she opened and the information to open them. This makes me believer her when she says she doesn't remember doing it.
    Originally Posted by KAHSR
    One thing I did notice was that an automatic update did download itself while I was writing this. I shut down and let them load and restart hoping maybe all would be well on the restart. Not that lucky.





    I hope you don't mean what I read . . . Surely you didn't actually shut down the computer; you just quit what you were doing and let the updates download and install?

    LOL, no I may have worded it wrong. I let them all download and install. Then let it restart with fingers crossed it might just solver her problem. No such luck for me.
    Originally Posted by KAHSR
    Oh, and did I mention he did not receive a disc with the machine nor was he in tuned to create a Rescue Disc.





    The day of actual rescue disks being included with a new computer are long, long, long, a very long way in the past. I'm pretty sure there are/were instructions included for making the rescue disk(s).

    Yes, I know they did, it is all about the Almighty Dollar to MS and others. Bill doesn't even know what a Rescue Disk is no less create one. Trust me when I get this thing working properly I will be making 2 discs, that way I "will" know where it is when I need it. Which I am sure I will, this is the 4th time I have had to bail my buddy out. I have always been able to do so "not even have used Win 8" but this time his wife got me good.
    Originally Posted by KAHSR
    Any ideas how to get him out of this jam.



    If System Restore is turned on that should work; however, I'm pretty sure it will depend upon whether you can actually get into the computer. Go here in the Windows 8 Tutorials for instructions. I haven't read the complete instructions, but hopefully, they will work for you. System Restore - How to Do in Windows 8

    I did see this tutorial but being unable to use the keyboard it is impossible to accomplish anything this way. I can't even get a Command Prompt on the Desktop. Hum, speaking of which why don't I show you just what I am seeing.

    Click image for larger version


    Click image for larger version

    Sorry about the flash and light but I think they are clear enough for you to get an idea of what I am dealing with. I doesn't matter what I do that second screen pops up. At least it allows me to have the shutdown option and the lower right corner.

    Good luck . . .

    Thanks for sticking with me on this problem I really do appreciate it.

    Thanks,
    KAHSR
      My System SpecsSystem Spec

  6. #16


    Sorry I didn't think my other post showed up, at least you can now see the screen shots

    KAHSR
      My System SpecsSystem Spec

  7. #17


    Wynona, thanks for the great ideas! I checked HP for Warranty status and it came back "Call HP". According to the sticker it was "Born in Aug of 2013. I don't know if Bill ever even registered it. I need a break for this thing but will get back to you later this evening or sometime Monday with my results from your suggestions.

    Thanks,
    KAHSR
      My System SpecsSystem Spec

  8. #18


    Texas
    Posts : 1,022
    Windows 8.1


    Quote Originally Posted by KAHSR View Post
    Wynona, thanks for the great ideas! I checked HP for Warranty status and it came back "Call HP". According to the sticker it was "Born in Aug of 2013. I don't know if Bill ever even registered it. I need a break for this thing but will get back to you later this evening or sometime Monday with my results from your suggestions.

    Thanks,
    KAHSR
    Even if he hasn't yet registered it, he has the necessary data to do so now. He needs the model number and serial number, which are in the top photo. That and an approximate date of purchase and where from should be sufficient. Of course, if he has the receipt, that would be a plus.

    Just be sure he knows any data or other programs on the machine will disappear and the lappy will be taken back to factory specs if he sends it in for warranty repair.
      My System SpecsSystem Spec

  9. #19


    Yes, unfortunately it is way out of warranty. So they will have to pay them anyway. I guess I will just use the built in recovery and deal with tweaking it back to what I had done for her months ago "If I remember how and what I did"

    Thanks again to everyone for your help.

    KAHSR
      My System SpecsSystem Spec

  10. #20


    Well so much for that thought, when I went to do the recovery I was greeted with "Unable to reset your PC. A required drive partion is missing.

    Looks like I order the disks from HP and wait until they get here. The fantastic part is I have no clue what the license # is. It just continues to get better.
      My System SpecsSystem Spec

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