Windows 8 and 8.1 Forums


HDD activity probs during shutdown, boot and after sleep

  1. #1


    Posts : 40
    Windows 8.1

    HDD activity probs during shutdown, boot and after sleep


    Hi folks, really would appreciate help on a problem that started two weeks ago. My machine is a 15.6-inch NP350V5C Series 3 Essential NotebooK currently running Windows 8.1, but 8 when problem started.

    I installed Creative Cloud (licensed) server and installed Adobe apps on Monday 18thth Feb. The next day laptop went into several boot cycles then restored to prior to download. I thought this was as I had many driver updates pending via Samung's SW Update so I installed these. the next day I reinstalled the Adobe apps and once again the boot cycle (hours at a time) began. System restore failed but following a scannow, disc check AND help from Adobe tech to 'deep clean' Adobe software from my laptop, the laptop ran relatively normally for a few shutdown/boots.

    However, then began a problem where the laptop would power on, indicate the power light, then the LAN light but the HDD light would not flash for around 5-10 minutes. During this time the Samsung loading wheel.cog is not present. After this, the HDD light switches on, the cog starts turning and the laptop would boot normally. Similarly, in shutdown, the laptop HDD light would switch off but it would take up to 20 minutes for the laptop LAN and Power light to switch off. I checked the boot order and the default is to boot from harddrive anyway (I thought perhaps laptop was strangely booting from LAN)

    Last Monday (25th Feb), I updated to Windows 8.1. For two days the laptop worked perfectly normally - booted very fast (within ten seconds) and shutdown normally too. However, the boot (no hdd light) and shutdown problem resumed but was consistent in that it was just taking two mins or so to both boot and shutdown. Yesterday, however, having put the laptop on sleep during work, when I opened the lid again, I received a Power Drive State Error. And this has been the case since. However, I changed power settings to 'never' sleep or hibernate. For the next few hours the laptop switched on/off normally.

    But then last night the problem got much worse. The laptop Power light and LAN light would stay on even AFTER the fan stopped spinning (previously, the fan would stop spinning with the eventual shutdown). After ten minutes of silence, the fan would spin at top speed and the laptop would power off. On boot, the laptop would spend time doing system repairs before eventually booting (ten minutes).

    This morning I disabled 'fast startup' and also did a full shutdown by creating a shortcut (having learnt that Windows 8 and 8.1 always do hybrid shutdowns). Since then, the shut down has been fast (Actually clicking the shortcut itself doesn't shut down, a command screen flashes then disappears, but the shut down is fine once i Alt4 then Shutdown). The boot however still takes up to 5 minutes. Difference being that whereas before there would no HDD light and no Samsung wheel turning, now the wheel does turn. Then eventually HDD light switches on and the laptop boots. The sleep issue is still a problem where I enter sleep mode via power, and then on switching back on i get BSOD.

    The laptop runs relatively stable. I really am perplexed so help would be much, much appreciated. I use this computer for making music so I am very, very weary of doing a restore (even though i have system image backup).

      My System SpecsSystem Spec

  2. #2


    Posts : 1,883
    7601.18247.x86fre.win7sp1
      My System SpecsSystem Spec

  3. #3


    Posts : 40
    Windows 8.1


    Please find attached. Have I done it correct? Thank you MAster Chief
    HDD activity probs during shutdown, boot and after sleep Attached Files
      My System SpecsSystem Spec

  4. #4


    Posts : 1,883
    7601.18247.x86fre.win7sp1


    Uninstall AVG, then use the removal tool for it too. Set Windows Firewall and Windows Defender to Automatic and start them too.

    Then update this storage driver from Intel.com:

    iaStorA iaStorA.sys Sat Sep 01 21:01:24 2012 (5042AFE4)

    Enjoy.
      My System SpecsSystem Spec

  5. #5


    Posts : 40
    Windows 8.1


    Many thanks Master Chief! I will get on that shortly. Could you explain what it is with AVG that does this? Esp as it's such a recent problem. Also could you please clarify where I would find the removal tool?
      My System SpecsSystem Spec

  6. #6


    Posts : 1,883
    7601.18247.x86fre.win7sp1


    No.

    You could either fix the machine or not. Best of luck.

    Google can help. You're welcome.
      My System SpecsSystem Spec

  7. #7


    Posts : 40
    Windows 8.1


    Okay, no problem, will carry on as you prescribed and report back once all is done. Thank you.
      My System SpecsSystem Spec

  8. #8


    Posts : 40
    Windows 8.1


    Hi Master Chief. I have been failing to remove the AVG toolbar. When I uninstall AVG 2014, it fails with a prompt saying 'could not uninstall toolbar.' Attempting to uninstall the toolbar itself results in a message saying 'please wait until current program has finished uninstalling or being changed' but there is no activity. The toolbar itself is not visible as an extension in google chrome. I used AVG Browser Configuration tool but that has not done anything either. My system is using Malware Bytes at the moment
      My System SpecsSystem Spec

  9. #9


    Posts : 1,883
    7601.18247.x86fre.win7sp1


    I dunno. You could try safe mode or command prompt to delete service(s) if that's what it is. Google can probably help again.

    As far as BSODs go, it doesn't really matter much as long as you already got rid of the drivers.

    If you crash more, you're welcome to post a new attachment made, after the fact - to see if all AVG drivers are gone.
      My System SpecsSystem Spec

  10. #10


    Posts : 40
    Windows 8.1


    AVG is wiped, used Adwcleaner. Thank you.

    Driver: Is this the correct one? Sorry for over questioning, just want to be 100% sure as it doesn't match the text you put up exactly https://downloadcenter.intel.com/Det...ivers&lang=eng

    Thank you Master Chief
      My System SpecsSystem Spec

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HDD activity probs during shutdown, boot and after sleep
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