cruisingal2
New Member
- Messages
- 4
Facts:
1. Computer evidently malfunctioned during a windows update
2. Turn on computer, goes to HP blue screen and "thinking wheel", then black screen (never gets to login screen)
3. Have troubleshooted with HP on the phone
4. Ordered Restore cd.
5. Trying to recover files on hard drive before cd arrives.
6. HP walked me through seeing if the hard drive was damaged etc, PASSED test
7. I used IDE SATA cable and power supply to attempt to copy files to a working computer. The USB drive never showed up in "Computer" (such as c: drive or d: drive)
8. Read up on the situation, and was also told by HP that there is a corruption evidently and they are not sure if I have lost the files.
9. Evidently after reading several posts, I have concluded that I may need to create a partition on the hard drive.
10. HOW DO I DO THIS? or what would you suggest? I also tested the cables on another computer's hard drive to make sure the cables were not the problem, and the drive did appear for the other hard drive of a working computer.
Thank you for your help!
1. Computer evidently malfunctioned during a windows update
2. Turn on computer, goes to HP blue screen and "thinking wheel", then black screen (never gets to login screen)
3. Have troubleshooted with HP on the phone
4. Ordered Restore cd.
5. Trying to recover files on hard drive before cd arrives.
6. HP walked me through seeing if the hard drive was damaged etc, PASSED test
7. I used IDE SATA cable and power supply to attempt to copy files to a working computer. The USB drive never showed up in "Computer" (such as c: drive or d: drive)
8. Read up on the situation, and was also told by HP that there is a corruption evidently and they are not sure if I have lost the files.
9. Evidently after reading several posts, I have concluded that I may need to create a partition on the hard drive.
10. HOW DO I DO THIS? or what would you suggest? I also tested the cables on another computer's hard drive to make sure the cables were not the problem, and the drive did appear for the other hard drive of a working computer.
Thank you for your help!
My Computer
System One
-
- OS
- Windows 8
- Computer type
- PC/Desktop