Windows 8 and 8.1 Forums

Windows 8 crashed

  1. #1


    Posts : 4
    windows 8 64-bit

    Windows 8 crashed


    My Windows 8 at random crashed, when it reset it self it started trying to automatical fix the problem which would always come to a blue screen not able to boot anything, my guess is that i need the install disk or repair disk for windows 8, which i do not have since it was already installed when i got it, is there anything i can download to bring my laptop back to life ??,i tried looking for a repair disk online but failed to find one.

    Anyhelp would be great

      My System SpecsSystem Spec

  2. #2


    Posts : 1,883
    7601.18247.x86fre.win7sp1


    A few ways to fix it.

    Easiest is if you can put the hard drive in a desktop.

    Another way is to boot to Knoppix operating system on USB key.

    And yet another easy way is to get to safe mode to remove AVG with the tool and get me the crash dumps.

    Are you able to do any of these things?
      My System SpecsSystem Spec

  3. #3


    Posts : 4
    windows 8 64-bit


    I dont have access to any desktop, Im not able to get into safe mode either, only able to access the Bios, Good news is i do have a usb key, but not familiar with Knoppix operating system
      My System SpecsSystem Spec

  4. #4


    Posts : 1,883
    7601.18247.x86fre.win7sp1


    Ok. Once you have Knoppix up and running, access \Windows\Minidump and attach the latest 2 or 3 files inside to a new post here:

    USB Knoppix | USB Pen Drive Linux

    You can upload from Knoppix or put the files on the USB and bring to another machine.
      My System SpecsSystem Spec

  5. #5


    Posts : 5,592
    ME, XP,Vista,Win7,Win8,Win8.1


    Have you made the OEM manufacturer's Recovery Disks?

    information   Information

    We always assume you have made your Recovery Disks using the OEM manufacturer's Recovery Media Creator app the first day you had your new PC.
    & made the Startup Repair CD. (Windows 8 only)
    Recovery Drive - Create with USB Flash Drive in Windows 8
    System Repair Disc - Create in Windows 8 (Windows 8 only)




    I would recommend you making the OEM manufacturer's Recovery DVD's or USB drive.
    Windows 8 - Create a Factory Default Backup - Acer Recovery Management - YouTube
    Windows 8 - Create a Drivers and Applications Backup - Acer Recovery Management - YouTube
    Windows 8 - Restore Windows With a USB Recovery Drive - YouTube
    or
    You can order the Microsoft official OEM Recovery disks from the OEM manufacturer's website.
    You can Order Acer recovery disks from here:
    https://secure.tx.acer.com/RCDB/Main.aspx?brand=acer
    or
    Acer | Recovery Media
    Check in Accessories
    or
    https://store.acer.com/store?Action=...&SiteID=acerna
    or check the main web site.
    Acer Worldwide - Select your local country or region
      My System SpecsSystem Spec

  6. #6


    Posts : 4
    windows 8 64-bit


    Ok, I have Knoppix up and running how do i see my \Windows\Minidump ?
      My System SpecsSystem Spec

  7. #7


    Posts : 1,883
    7601.18247.x86fre.win7sp1


    It's on your hard drive. You might have to mount it but I don't think so. It should automatically show up.
      My System SpecsSystem Spec

  8. #8


    Posts : 4
    windows 8 64-bit


    Ahhh i feel like a noob, Didnt show up, i went into storage devices and found it, wouldnt let me mount it either.
      My System SpecsSystem Spec

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