Windows 8 and 8.1 Forums


New windows 8 asus laptop, booting to Grub prompt?

  1. #1


    Posts : 2
    winders

    New windows 8 asus laptop, booting to Grub prompt?


    This is a brand new windows 8 system that was sold to a customer. He brought it in for being unable to boot into windows after having used it for a couple of weeks, and he demonstrated the issue to me. It literally just boots to grub. This customer is a basic windows user. No experience with linux or dual booting. He uses it for email. I have never come across this particular problem before, so I ran the normal partition tools to see if the table looked proper for a windows 8 machine. Everything checks out ok, however it is still booting to a grub prompt!!!!

      My System SpecsSystem Spec

  2. #2


    Posts : 1,883
    7601.18247.x86fre.win7sp1


    Killdisk first + clean Windows install.

    If he never tried to play with Linux and GRUB is on there, something went crazy on him.
      My System SpecsSystem Spec

  3. #3


    Posts : 5,592
    ME, XP,Vista,Win7,Win8,Win8.1


    Which Linux is listed in the UEFI/BIOS firmware?
      My System SpecsSystem Spec

  4. #4


    Posts : 2
    winders


    Nuke is the last resort, granted it is a new machine with very little personal data stored locally. My problem is, when I come across a new and particularly frustrating issue, my brain will not stop until I find the casue/effect/solution/whatever the hell you call it. My only theory at this point is that some sort of an MBR infection tried to get in, but was somehow thwarted by the UEFI. Any other suggestions?
      My System SpecsSystem Spec

  5. #5


    Posts : 1,883
    7601.18247.x86fre.win7sp1


    Nuke is only resort. (If customer is not pulling a quickie by not owning up to trying to install Linux.)
      My System SpecsSystem Spec

  6. #6


    Posts : 5,592
    ME, XP,Vista,Win7,Win8,Win8.1


    Quote Originally Posted by theog View Post
    Which Linux is listed in the UEFI/BIOS firmware?
    Is Windows Boot Manager first boot device in the UEFI/BIOS firmware?

    Also is Secure Boot ENABLED?
      My System SpecsSystem Spec

  7. #7


    Posts : 58
    windows 8.1


    New Asus's laptops, F201E and X201E, can have Ubuntu preloaded on them. It could be a quirk.
      My System SpecsSystem Spec

  8. #8


    Germany/Florida
    Posts : 4,514
    Vista and Win7


    Two new Asus laptops offer an Ubuntu Linux option | PCWorld

    That laptop probably never was a Windows system.
      My System SpecsSystem Spec

New windows 8 asus laptop, booting to Grub prompt?
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