Windows 8 and 8.1 Forums


Startup gets to Windows logo, but not further unless sleep

  1. #1


    Posts : 2
    Windows 8

    Startup gets to Windows logo, but not further unless sleep


    Hi guys, new to the forum and very much hoping to get help to the following problem:

    I'm experiencing a very unusual problem that I've never encountered before nor read about anywhere on the internet. After installing a clean install of Windows 8 on my Dell Inspirion N5050, startup does get past the Dell logo and onto the Windows loading logo. However, it won't go further than this. The logo goes away, leaving the screen blank (NOT black) and it won't continue to the logon page or start menu. All lights are burning (meaning it's working somewhere underneath that weird blank screen). And the funny thing that when I press the power button (or close the lid) to put it to sleep and then wake it up by pressing again, the logon/start menu is there and Windows is working perfectly.


    In short: everything works perfectly, except that I have to put the computer to sleep and wake it back up in order for me to see/get into windows.


    Has anyone heard of this problem before? I'm so utterly confused here!


    Thanks so much in advance!


    Rose

      My System SpecsSystem Spec

  2. #2


    Make a start, when in Windows, by having a look at your device manager and seeing if there are any components which are not installed correctly (yellow marks). Then try an update (select internet search) of your graphics card. If there is no improvement, then I think you will get plenty of help here.

    I use Dell computers often, and have found that going to their driver page and updating direct from there, usually does the trick.
      My System SpecsSystem Spec

  3. #3


    Posts : 2
    Windows 8

    Got it!


    I did what you said and updated some stuff from the Dell website. It was the BIOS!

    Thanks for your help
      My System SpecsSystem Spec

  4. #4


    My pleasure
      My System SpecsSystem Spec

Startup gets to Windows logo, but not further unless sleep
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