Windows 8 and 8.1 Forums


explorer.exe problems

  1. #1


    Posts : 20
    windows 8.1

    explorer.exe problems


    I'm running 8.1 (upgraded from 8.0) on an Alien laptop. I've had lots of problems such as this latest one: some files or folders will not show properties when I use a right click in explorer. Some do, most don't. Other symptoms: sometimes I get the explorer.exe error message "unknown hard error" on startup. Also, sometimes the desktop icons aren't all there. These problems all go away when I boot into safe mode.

    Things I've tried that don't work:

    1) sfc /scannow runs but says there are some corrupted files it can't fix.

    2) I've used system restore to go to the earliest version available

    3) I've uninstalled recently installed software.

    4) System repair says it can't repair the system

    5) I've cleared out Temp folders in Appdata

    6) I've run Malwarebytes and Hitman Pro to remove any malware.

    I'd like some suggestions for fixing this that *don't* involve reinstalling the system. I'm pretty tired of doing that and am almost ready to go back to Windows 7.

    Thanks for your help.

      My System SpecsSystem Spec

  2. #2


    Posts : 2,130
    Windows 8.0 x64


    Problems with Explorer right click are often caused by a bad shell extension. The basic strategy is use ShellExView to disable one at a time to see if all of a sudden the bug is gone. See this thread: Right Click Menu Lag on my pc

    But a search of ShellExView may bring up others also.
      My System SpecsSystem Spec

  3. #3


    Posts : 20
    windows 8.1


    Quote Originally Posted by MilesAhead View Post
    Problems with Explorer right click are often caused by a bad shell extension. The basic strategy is use ShellExView to disable one at a time to see if all of a sudden the bug is gone. See this thread: Right Click Menu Lag on my pc

    But a search of ShellExView may bring up others also.
    Tried this. Not a fix. Thanks.
      My System SpecsSystem Spec

  4. #4


    Posts : 1,883
    7601.18247.x86fre.win7sp1


    Quote Originally Posted by leeelson View Post
    6) I've run Malwarebytes and Hitman Pro to remove any malware.
    Use Killdisk to wipe the hard drive. Install Windows. Install latest drivers for your hardware, from manufacturers.

    Windows 7 is a great OS. By far the best software Microsoft has ever made. So yup, I personally do recommend 7 over 8 every day of the week.

    That being said, for stability, 8 is exactly same so stability should not be a factor in which OS you choose to install.
      My System SpecsSystem Spec

  5. #5


    Posts : 2,130
    Windows 8.0 x64


    Try using a third party file copy as the default drag and drop handler.

    Try a total Explorer replacement software.

    If neither of those effect the symptoms then it's likely not any of the handlers that hook into Explorer. Although if you one by one deactivated every handler it would be very time consuming and I'd have to wonder why that didn't make the initial list.
      My System SpecsSystem Spec

  6. #6


    Posts : 20
    windows 8.1


    Quote Originally Posted by MilesAhead View Post
    Try using a third party file copy as the default drag and drop handler.

    Try a total Explorer replacement software.

    If neither of those effect the symptoms then it's likely not any of the handlers that hook into Explorer. Although if you one by one deactivated every handler it would be very time consuming and I'd have to wonder why that didn't make the initial list.
    Tried a couple other explorer substitutes. One (Multi Commander) hangs frequently and none show properties correctly.
      My System SpecsSystem Spec

  7. #7


    Posts : 2,130
    Windows 8.0 x64


    Usually with Explorer it's one of the handlers that attaches to it. For example if you have 7-zip and it puts a context menu item to zip selected files. If 7-zip is corrupted it doesn't answer when Explorer calls it. There are dozens of handlers hooked into Explorer. It could be any one of them. That's why I say if you went through them one by one, you wouldn't forget about it quickly.
      My System SpecsSystem Spec

  8. #8


    Posts : 1,883
    7601.18247.x86fre.win7sp1


    Doesn't ShellExView have an option to disable all non-Microsoft entries?

    I think so. If it does, obvious thing to do is that, as a test.

    But ya: Killdisk/install Win
      My System SpecsSystem Spec

  9. #9


    Posts : 2,130
    Windows 8.0 x64


    Quote Originally Posted by MasterChief View Post
    Doesn't ShellExView have an option to disable all non-Microsoft entries?

    I think so. If it does, obvious thing to do is that, as a test.

    But ya: Killdisk/install Win
    Divide and conquer is what it's about. I agree. MS or non-MS. Then if one group has the bad one, one by one.
      My System SpecsSystem Spec

  10. #10


    Posts : 20
    windows 8.1


    Quote Originally Posted by MilesAhead View Post
    Usually with Explorer it's one of the handlers that attaches to it. For example if you have 7-zip and it puts a context menu item to zip selected files. If 7-zip is corrupted it doesn't answer when Explorer calls it. There are dozens of handlers hooked into Explorer. It could be any one of them. That's why I say if you went through them one by one, you wouldn't forget about it quickly.
    As I mentioned above, I tried using ShellExView. I disabled *all* non Microsoft handlers and rebooted. No change. Would it be different if I went through and disabled each one one at a time?
      My System SpecsSystem Spec

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