Windows 8 and 8.1 Forums


Windows 8.1 - Explorer Crashes then Restarts

  1. #1

    Windows 8.1 - Explorer Crashes then Restarts


    I have a problem that started yesterday. Every 30 seconds Windows Explorer (not the browser) crashes, then restarts. I run Xmarks within FireFox, I thought this was the problem because Xmarks as of yesterday asks me every 40 seconds if I want to sync my bookmarks, if I choose cancel, Windows Explorer will crash then restart.

    When Firefox is closed, Explorer continues to crash and restart, almost every 30-35 seconds. I have Windows 8.1 up to date, with all the latest updates, FireFox is up to date. As of writting this post, Windows Explorer has crashed and restarted (5) times.

      My System SpecsSystem Spec

  2. #2


    Posts : 1,360
    Windows 8.1 Enterprise


    Please following the instructions here..

    Link: Blue Screen of Death (BSOD) Posting Instructions
      My System SpecsSystem Spec

  3. #3


    I disabled XMarks add-on within FireFox, the crashes continue to happen. I had one malware virus, that is removed, the problem continues.

    SF_06-02-2014.zip - DivShare


    Another program I use is hinting at securitymanager.dll ? I'm trying to find a solution, this is frustrating.
      My System SpecsSystem Spec

  4. #4


    Posts : 1,360
    Windows 8.1 Enterprise


    Uninstall Webroot from the Control Panel then restart. Once complete, Download & Run the Webroot utility CleanWDF.exe.

    Link: http://download.webroot.com/CleanWDF.exe

    After you have finished test the system to see how it performs.
      My System SpecsSystem Spec

  5. #5


    After nearly :20 minutes of using the computer, I haven't experienced the problem, that is the good news. The problem was WebRoot, I assume I do a clean install, and move this problem over to the Web Root forums if it persists (crossing fingers), unless you have any information you want to share ?
      My System SpecsSystem Spec

  6. #6


    Posts : 1,360
    Windows 8.1 Enterprise


    Good News

    The problem was WebRoot, I assume I do a clean install, and move this problem over to the Web Root forums if it persists
    Sounds right to me.
      My System SpecsSystem Spec

Windows 8.1 - Explorer Crashes then Restarts
Related Threads
I installed Windbg, and was able to get in the Command up and running. What command should I type to get the data I should paste here to get the dump analyzed? Thanks
Hi, I have Windows 8.1 running on my Acer Aspire V3-772G. Windows explorer crashes randomly, and restarts instantly. Various solutions on the internet are for problems where explorer crashes due to a specific task such as accessing some programs. In my case, it is just random and occurs once in...
Just the other day i was having problems with the Temporary profile problem, but by the end of the day i finally fixed it. But i also deleted my user account so i found this program that will restore deleted data, it was in trial mode so i only allowed me to download 1 Gb so i got what i thought...
Crashes and restarts randomly in BSOD Crashes and Debugging
Hi there, can someone help me with this problem? My computer crashes randomly after I enter Dota 2, a game. And after my computer reboots, it will restart after 5 to 10 min. Does this mean that there's a compatibility problem with the game? Or is there something really wrong with my computer?...
Seem to be having an issue all of a sudden. not sure how to fix it or even what might be wrong. when i right click on a disk drive in a file explorer it crashes then restarts. if your not sure what i mean i did screencap the experience and uploaded it here...
Hi, I've just installed Windows 8 Pro 64bit edition on a 600gb VelociRaptor hard drive, Asus P6X58D Motherboard, I7 950 cpu my bios is up to date if that matters. The system runs ok except for several times i notice it freezes and then restarts after waking up from sleep mode / hibernate. I...
Eight Forums Android App Eight Forums IOS App Follow us on Facebook