Windows 8.1 - issue booting

A

ABC190

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Windows 8.1 - issue booting, "drive locked"

Hello,

I am having an issue with my Windows 8.1 install. I am attempting to do a System Refresh (which keeps files but removes programs/Win 8 updates). However, whenever I try to do this I get the following error:

The drive where windows is installed is locked. Unlock the drive and try again.
Click to expand...

How would I unlock the drive? This is an HP laptop and only has a single HDD and no DVD/CD drive.

I have already tried the Automatic Repair option a few times which did not do anything. Any help would be appreciated.
 
Last edited:

My Computer

System One

  • OS
    Win 8 OEM/Home (HP laptop)

My Computer

System One

  • OS
    8.1 Pro X64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Acer T690
    CPU
    Intel Pentium D Dual Core
    Motherboard
    Acer/Intel E946GZ
    Memory
    2GB (max upgrade)
    Graphics Card(s)
    Intel Graphics Media Accelerator 3000 - PCI Express x16
    Sound Card
    Integrated RealTek ALC888 high-definition audio with 7.1 channel audio support
    Monitor(s) Displays
    Acer AL1917W A LCD
    Screen Resolution
    1440 X 900
    Hard Drives
    350 GB Seagate Barracuda 7200.10
    Thumb drives
    PSU
    Standard 250 watt
    Case
    Desktop 7.2" (183mm) W x 17.5" (445mm) L x 14.5"
    Cooling
    Dual case fans + CPU fan
    Keyboard
    Acer Windows PS/2
    Mouse
    Wireless Microsoft Arc
    Internet Speed
    54mbp/s
    Browser
    IE11
    Antivirus
    Defender
    Other Info
    Office Pro 2013 / Nokia Lumia 1520 Windows Phone 8.1DP GDR1
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