cannot play music or videos on xbox app

martine

New Member
Messages
1
This is very strange. Recently had to refresh the computer to factory default settings. Since then have been unable to access Xbox to play the music I've stored or the radio. I get a message asking if I've been travelling recently and only able to use this facility for 2 weeks ? Another message asks me to choose an account in my region . When I restored the computer to factory settings I think I may have chosen the wrong location country. Does anyone know how to change the location setting. I have even tried to restore the computer back to factory defaults but it won't even let me do that now . Any help greatly appreciated.
 

My Computer

System One

  • OS
    windows 8
    Computer type
    Laptop
    System Manufacturer/Model
    acer aspire
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