Windows 8 and 8.1 Forums


Problems when playing ( ntoskrnl.exe )

  1. #1


    Posts : 12
    Windows 8 Pro x64 bits

    Problems when playing ( ntoskrnl.exe )


    *pardon my English*

    Click image for larger version

    1. whenever I play videogame on my PC restarts and BSOD.
    2. had Windows7 and update to Windows8 (all formatted), thinking it would fix but NO.
    3. use the program "BlueScreenView" and show me a problem with ntoskrnl.exe.
    4. update drivers and Nothing... same error.

    I upload the file with the error data.

    HELP...
    Problems when playing ( ntoskrnl.exe ) Attached Files

      My System SpecsSystem Spec

  2. #2


    Posts : 1,883
    7601.18247.x86fre.win7sp1


    Hi,

    Your machine is having hardware issues. Follow precisely in the following order and do not skip anything:

    First, set Optimized Defaults in the bios and save.

    Then boot to Windows, uninstall AVG, reboot then use the removal tool that you can download from them.

    Reboot again.

    Set Windows Firewall and Windows Defender services to Automatic and start them too.

    Uninstall Tuneup Utilities.

    Uninstall Akamai Netsession.

    Install the latest bios for the motherboard.

    If you are overclocking video, use only factory settings instead. If you have mismatched RAM modules, use only faster RAM instead. Monitor temps to ensure within spec. Check CPU fan to be clean and clear of dust and dirt.

    If issues persist, upload a new run of the tool like you did before. I can not see all of your drivers currently.
      My System SpecsSystem Spec

  3. #3


    Posts : 12
    Windows 8 Pro x64 bits


    Quote Originally Posted by MasterChief View Post
    First, set Optimized Defaults in the bios and save.
    Can't found that option of "Optimized Defaults" on my motherboard bios... :/
    check the user guide: http://dlcdnet.asus.com/pub/ASUS/mb/..._V2_manual.zip
      My System SpecsSystem Spec

  4. #4


    Posts : 1,883
    7601.18247.x86fre.win7sp1


    On Main Settings screen, go to SATA configuration. Look at SATA port 1-4 setting and also look at SATA port 5-6 setting.

    Note down which they are set on of the possible 3 choices: SATA, RAID, AHCI

    Then go to Exit screen and enable "Load setup defaults"

    After that, go back to the SATA configuration and if they are different than before, put them back as they were.

    Then go to exit screen and choose "Exit and save changes."
      My System SpecsSystem Spec

  5. #5


    Posts : 12
    Windows 8 Pro x64 bits


    Quote Originally Posted by MasterChief View Post
    On Main Settings screen, go to SATA configuration. Look at SATA port 1-4 setting and also look at SATA port 5-6 setting.

    Note down which they are set on of the possible 3 choices: SATA, RAID, AHCI

    Then go to Exit screen and enable "Load setup defaults"

    After that, go back to the SATA configuration and if they are different than before, put them back as they were.

    Then go to exit screen and choose "Exit and save changes."
    Emmm on BIOS only found for Windows7, no for Windows8...
    http://www.asus.com/es/Motherboards/...pport_Download
      My System SpecsSystem Spec

  6. #6


    Posts : 1,883
    7601.18247.x86fre.win7sp1


    Make sure you do not skip any steps above, before getting to updating the bios, as it is all very important to do first.

    Bios versions are independent (does not matter - it's ok) of operating system. You can install latest bios shown, when you are ready to.
      My System SpecsSystem Spec

  7. #7


    Posts : 12
    Windows 8 Pro x64 bits


    Quote Originally Posted by MasterChief View Post
    Make sure you do not skip any steps above, before getting to updating the bios, as it is all very important to do first.

    Bios versions are independent (does not matter - it's ok) of operating system. You can install latest bios shown, when you are ready to.
    ok was just a question...

    SATA 1~4 and 5~6 have this option [IDE]
    what is the different of [IDE],[RAID],[AHCI]?
    choose anyone?
      My System SpecsSystem Spec

  8. #8


    Posts : 1,883
    7601.18247.x86fre.win7sp1


    If they are set to IDE, make sure you set them back to IDE if they change at all, before saving.
      My System SpecsSystem Spec

  9. #9


    Posts : 12
    Windows 8 Pro x64 bits


    Well...
    i made your instructions, update bios of motherboard.
    set the Firewall and Def. Windows and unistall the progams, but the error continue...

    try play and after 10min my computer restar and problem of BlueScreen. :/
      My System SpecsSystem Spec

  10. #10


    Posts : 1,883
    7601.18247.x86fre.win7sp1


    Quote Originally Posted by Sergio View Post
    Well...
    i made your instructions, update bios of motherboard.
    set the Firewall and Def. Windows and unistall the progams, but the error continue...

    try play and after 10min my computer restar and problem of BlueScreen. :/
    Ok, it is possible that some hardware is faulty in the system.

    You should run the tool again and post the results, so I can verify all has been done well.

    If it all has, then you can move on to looking at hardware and I can give you some resources and ideas on how to.

    Also for now, you should run latest CPU-Z. Post a screenshot for the Memory tab, and one screenshot each of the SPD tab for each stick of RAM you have.

    You should also verify for yourself that there is no overclocking of the CPU on CPU-Z's first tab, while the system is under heavy load.

    It's also a good idea for now that when you are done with things in this post, that you should open the case up. Put a room fan blowing on the machine so it stays as cool as possible. See if it crashes like that or not.
      My System SpecsSystem Spec

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Problems when playing ( ntoskrnl.exe )
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