Problems when playing ( ntoskrnl.exe )

Sergio

New Member
Messages
12
*pardon my English*

IMG_20140124_124911.jpg

1. whenever I play videogame on my PC restarts and BSOD.
2. had Windows7 and update to Windows8 (all formatted), thinking it would fix but NO.
3. use the program "BlueScreenView" and show me a problem with ntoskrnl.exe.
4. update drivers and Nothing... same error.

I upload the file with the error data.

HELP... :cry:
 

Attachments

  • SF_24-01-2014.rar
    237.4 KB · Views: 52

My Computer

System One

  • OS
    Windows 8 Pro x64 bits
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom Made
    Memory
    4,00 GB
    Monitor(s) Displays
    Sony Tv Bravia
    Screen Resolution
    1360 x 768
    Antivirus
    AVG Internet Security 2014
Hi,

Your machine is having hardware issues. Follow precisely in the following order and do not skip anything:

First, set Optimized Defaults in the bios and save.

Then boot to Windows, uninstall AVG, reboot then use the removal tool that you can download from them.

Reboot again.

Set Windows Firewall and Windows Defender services to Automatic and start them too.

Uninstall Tuneup Utilities.

Uninstall Akamai Netsession.

Install the latest bios for the motherboard.

If you are overclocking video, use only factory settings instead. If you have mismatched RAM modules, use only faster RAM instead. Monitor temps to ensure within spec. Check CPU fan to be clean and clear of dust and dirt.

If issues persist, upload a new run of the tool like you did before. I can not see all of your drivers currently.
 

My Computer

System One

  • OS
    7601.18247.x86fre.win7sp1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Self-built Intel based
    CPU
    Pentium D 925 3.0 GHz socket 775, Presler @ ~ 3.2 GHz
    Motherboard
    Intel DQ965MT
    Memory
    Hyundai 2 GB DDR2 @ 333 MHz
    Graphics Card(s)
    ASUS DirectCU II HD7790-DC2OC-2GD5 Radeon HD 7790 2GB 128-Bit GDDR5
    Sound Card
    MOTU Traveler firewire interface
    Hard Drives
    1 Seagate Barracuda SATA II system/boot drive 80 GB, 2 Western Digital hdds - 1 is SATA II Caviar Black 1 TB attached to card (assorted media, page, temp), other is SATA I 420 GB (games, media, downloads)
    PSU
    Thermaltake 450W
    Cooling
    stock Gateway cooling, extra large fan in rear of case
    Keyboard
    Alienware/Microsoft Internet kb
    Mouse
    Logitech M510
    Internet Speed
    Optimum Online, fast for US
    Browser
    Pale Moon
    Antivirus
    Kaspersky integrated into ZoneAlarm+Antivirus

My Computer

System One

  • OS
    Windows 8 Pro x64 bits
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom Made
    Memory
    4,00 GB
    Monitor(s) Displays
    Sony Tv Bravia
    Screen Resolution
    1360 x 768
    Antivirus
    AVG Internet Security 2014
On Main Settings screen, go to SATA configuration. Look at SATA port 1-4 setting and also look at SATA port 5-6 setting.

Note down which they are set on of the possible 3 choices: SATA, RAID, AHCI

Then go to Exit screen and enable "Load setup defaults"

After that, go back to the SATA configuration and if they are different than before, put them back as they were.

Then go to exit screen and choose "Exit and save changes."
 

My Computer

System One

  • OS
    7601.18247.x86fre.win7sp1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Self-built Intel based
    CPU
    Pentium D 925 3.0 GHz socket 775, Presler @ ~ 3.2 GHz
    Motherboard
    Intel DQ965MT
    Memory
    Hyundai 2 GB DDR2 @ 333 MHz
    Graphics Card(s)
    ASUS DirectCU II HD7790-DC2OC-2GD5 Radeon HD 7790 2GB 128-Bit GDDR5
    Sound Card
    MOTU Traveler firewire interface
    Hard Drives
    1 Seagate Barracuda SATA II system/boot drive 80 GB, 2 Western Digital hdds - 1 is SATA II Caviar Black 1 TB attached to card (assorted media, page, temp), other is SATA I 420 GB (games, media, downloads)
    PSU
    Thermaltake 450W
    Cooling
    stock Gateway cooling, extra large fan in rear of case
    Keyboard
    Alienware/Microsoft Internet kb
    Mouse
    Logitech M510
    Internet Speed
    Optimum Online, fast for US
    Browser
    Pale Moon
    Antivirus
    Kaspersky integrated into ZoneAlarm+Antivirus
On Main Settings screen, go to SATA configuration. Look at SATA port 1-4 setting and also look at SATA port 5-6 setting.

Note down which they are set on of the possible 3 choices: SATA, RAID, AHCI

Then go to Exit screen and enable "Load setup defaults"

After that, go back to the SATA configuration and if they are different than before, put them back as they were.

Then go to exit screen and choose "Exit and save changes."

Emmm on BIOS only found for Windows7, no for Windows8...
http://www.asus.com/es/Motherboards/M4A77D/#support_Download
 

My Computer

System One

  • OS
    Windows 8 Pro x64 bits
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom Made
    Memory
    4,00 GB
    Monitor(s) Displays
    Sony Tv Bravia
    Screen Resolution
    1360 x 768
    Antivirus
    AVG Internet Security 2014
Make sure you do not skip any steps above, before getting to updating the bios, as it is all very important to do first.

Bios versions are independent (does not matter - it's ok) of operating system. You can install latest bios shown, when you are ready to.
 

My Computer

System One

  • OS
    7601.18247.x86fre.win7sp1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Self-built Intel based
    CPU
    Pentium D 925 3.0 GHz socket 775, Presler @ ~ 3.2 GHz
    Motherboard
    Intel DQ965MT
    Memory
    Hyundai 2 GB DDR2 @ 333 MHz
    Graphics Card(s)
    ASUS DirectCU II HD7790-DC2OC-2GD5 Radeon HD 7790 2GB 128-Bit GDDR5
    Sound Card
    MOTU Traveler firewire interface
    Hard Drives
    1 Seagate Barracuda SATA II system/boot drive 80 GB, 2 Western Digital hdds - 1 is SATA II Caviar Black 1 TB attached to card (assorted media, page, temp), other is SATA I 420 GB (games, media, downloads)
    PSU
    Thermaltake 450W
    Cooling
    stock Gateway cooling, extra large fan in rear of case
    Keyboard
    Alienware/Microsoft Internet kb
    Mouse
    Logitech M510
    Internet Speed
    Optimum Online, fast for US
    Browser
    Pale Moon
    Antivirus
    Kaspersky integrated into ZoneAlarm+Antivirus
Make sure you do not skip any steps above, before getting to updating the bios, as it is all very important to do first.

Bios versions are independent (does not matter - it's ok) of operating system. You can install latest bios shown, when you are ready to.

ok was just a question... ;)

SATA 1~4 and 5~6 have this option [IDE]
what is the different of [IDE],[RAID],[AHCI]?
choose anyone?
 

My Computer

System One

  • OS
    Windows 8 Pro x64 bits
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom Made
    Memory
    4,00 GB
    Monitor(s) Displays
    Sony Tv Bravia
    Screen Resolution
    1360 x 768
    Antivirus
    AVG Internet Security 2014
If they are set to IDE, make sure you set them back to IDE if they change at all, before saving.
 

My Computer

System One

  • OS
    7601.18247.x86fre.win7sp1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Self-built Intel based
    CPU
    Pentium D 925 3.0 GHz socket 775, Presler @ ~ 3.2 GHz
    Motherboard
    Intel DQ965MT
    Memory
    Hyundai 2 GB DDR2 @ 333 MHz
    Graphics Card(s)
    ASUS DirectCU II HD7790-DC2OC-2GD5 Radeon HD 7790 2GB 128-Bit GDDR5
    Sound Card
    MOTU Traveler firewire interface
    Hard Drives
    1 Seagate Barracuda SATA II system/boot drive 80 GB, 2 Western Digital hdds - 1 is SATA II Caviar Black 1 TB attached to card (assorted media, page, temp), other is SATA I 420 GB (games, media, downloads)
    PSU
    Thermaltake 450W
    Cooling
    stock Gateway cooling, extra large fan in rear of case
    Keyboard
    Alienware/Microsoft Internet kb
    Mouse
    Logitech M510
    Internet Speed
    Optimum Online, fast for US
    Browser
    Pale Moon
    Antivirus
    Kaspersky integrated into ZoneAlarm+Antivirus
Well...
i made your instructions, update bios of motherboard.
set the Firewall and Def. Windows and unistall the progams, but the error continue...

try play and after 10min my computer restar and problem of BlueScreen. :/
 

My Computer

System One

  • OS
    Windows 8 Pro x64 bits
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom Made
    Memory
    4,00 GB
    Monitor(s) Displays
    Sony Tv Bravia
    Screen Resolution
    1360 x 768
    Antivirus
    AVG Internet Security 2014
Well...
i made your instructions, update bios of motherboard.
set the Firewall and Def. Windows and unistall the progams, but the error continue...

try play and after 10min my computer restar and problem of BlueScreen. :/

Ok, it is possible that some hardware is faulty in the system.

You should run the tool again and post the results, so I can verify all has been done well.

If it all has, then you can move on to looking at hardware and I can give you some resources and ideas on how to.

Also for now, you should run latest CPU-Z. Post a screenshot for the Memory tab, and one screenshot each of the SPD tab for each stick of RAM you have.

You should also verify for yourself that there is no overclocking of the CPU on CPU-Z's first tab, while the system is under heavy load.

It's also a good idea for now that when you are done with things in this post, that you should open the case up. Put a room fan blowing on the machine so it stays as cool as possible. See if it crashes like that or not.
 

My Computer

System One

  • OS
    7601.18247.x86fre.win7sp1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Self-built Intel based
    CPU
    Pentium D 925 3.0 GHz socket 775, Presler @ ~ 3.2 GHz
    Motherboard
    Intel DQ965MT
    Memory
    Hyundai 2 GB DDR2 @ 333 MHz
    Graphics Card(s)
    ASUS DirectCU II HD7790-DC2OC-2GD5 Radeon HD 7790 2GB 128-Bit GDDR5
    Sound Card
    MOTU Traveler firewire interface
    Hard Drives
    1 Seagate Barracuda SATA II system/boot drive 80 GB, 2 Western Digital hdds - 1 is SATA II Caviar Black 1 TB attached to card (assorted media, page, temp), other is SATA I 420 GB (games, media, downloads)
    PSU
    Thermaltake 450W
    Cooling
    stock Gateway cooling, extra large fan in rear of case
    Keyboard
    Alienware/Microsoft Internet kb
    Mouse
    Logitech M510
    Internet Speed
    Optimum Online, fast for US
    Browser
    Pale Moon
    Antivirus
    Kaspersky integrated into ZoneAlarm+Antivirus
Well...
i made your instructions, update bios of motherboard.
set the Firewall and Def. Windows and unistall the progams, but the error continue...

try play and after 10min my computer restar and problem of BlueScreen. :/

Ok, it is possible that some hardware is faulty in the system.

You should run the tool again and post the results, so I can verify all has been done well.

If it all has, then you can move on to looking at hardware and I can give you some resources and ideas on how to.

Also for now, you should run latest CPU-Z. Post a screenshot for the Memory tab, and one screenshot each of the SPD tab for each stick of RAM you have.

You should also verify for yourself that there is no overclocking of the CPU on CPU-Z's first tab, while the system is under heavy load.

It's also a good idea for now that when you are done with things in this post, that you should open the case up. Put a room fan blowing on the machine so it stays as cool as possible. See if it crashes like that or not.

Ok post my data.
*SF Diagnostic Tool need fix the link of CPU-Z*
 

Attachments

  • SF_24-01-2014.rar
    270 KB · Views: 51
  • Memory.jpg
    Memory.jpg
    43.3 KB · Views: 82
  • SPD Slot1.jpg
    SPD Slot1.jpg
    54.5 KB · Views: 71
  • SPD Slot2.jpg
    SPD Slot2.jpg
    54.2 KB · Views: 79

My Computer

System One

  • OS
    Windows 8 Pro x64 bits
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom Made
    Memory
    4,00 GB
    Monitor(s) Displays
    Sony Tv Bravia
    Screen Resolution
    1360 x 768
    Antivirus
    AVG Internet Security 2014
Good. Memory looks to be set well. For good measure, you should make sure the modules are installed right next to each other, without any slot in between them, as per the manual on page 21.

I am thinking that it is possible that the motherboard is faulty, but that is not 100% sure at all.

You should do the testing as I said, about the room fan blowing on the open case to see if overheating was the cause or not. (If it doesn't crash like this, overheating on some component is the cause.)

This is the best thing you can look at right now: Stop 0x124 - what it means and what to try - Windows 7 Help Forums

I would also try to look at the voltages of the power supply with software to see if they are within specification. This software might help do that, or you can Google to find something else:

PC-Wizard CPUID - System & hardware benchmark, monitoring, reporting

For instance, if on the +12v rail you are getting something like 13.9v or 10.3v as random examples, the power supply is likely the problem.

Maybe you can use a power supply from another machine to see if it fixes it, as a test.

But all in all, odds are the motherboard, but it could be anything.

Another idea is to leave Windows in safe mode to see if it stays good there. If so, clean install Windows as the link shows to see how that goes.

Sorry for the news, but I did the best I could for you and the circumstances.
 

My Computer

System One

  • OS
    7601.18247.x86fre.win7sp1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Self-built Intel based
    CPU
    Pentium D 925 3.0 GHz socket 775, Presler @ ~ 3.2 GHz
    Motherboard
    Intel DQ965MT
    Memory
    Hyundai 2 GB DDR2 @ 333 MHz
    Graphics Card(s)
    ASUS DirectCU II HD7790-DC2OC-2GD5 Radeon HD 7790 2GB 128-Bit GDDR5
    Sound Card
    MOTU Traveler firewire interface
    Hard Drives
    1 Seagate Barracuda SATA II system/boot drive 80 GB, 2 Western Digital hdds - 1 is SATA II Caviar Black 1 TB attached to card (assorted media, page, temp), other is SATA I 420 GB (games, media, downloads)
    PSU
    Thermaltake 450W
    Cooling
    stock Gateway cooling, extra large fan in rear of case
    Keyboard
    Alienware/Microsoft Internet kb
    Mouse
    Logitech M510
    Internet Speed
    Optimum Online, fast for US
    Browser
    Pale Moon
    Antivirus
    Kaspersky integrated into ZoneAlarm+Antivirus
Good. Memory looks to be set well. For good measure, you should make sure the modules are installed right next to each other, without any slot in between them, as per the manual on page 21.

I am thinking that it is possible that the motherboard is faulty, but that is not 100% sure at all.

You should do the testing as I said, about the room fan blowing on the open case to see if overheating was the cause or not. (If it doesn't crash like this, overheating on some component is the cause.)

This is the best thing you can look at right now: Stop 0x124 - what it means and what to try - Windows 7 Help Forums

I would also try to look at the voltages of the power supply with software to see if they are within specification. This software might help do that, or you can Google to find something else:

PC-Wizard CPUID - System & hardware benchmark, monitoring, reporting

For instance, if on the +12v rail you are getting something like 13.9v or 10.3v as random examples, the power supply is likely the problem.

Maybe you can use a power supply from another machine to see if it fixes it, as a test.

But all in all, odds are the motherboard, but it could be anything.

Another idea is to leave Windows in safe mode to see if it stays good there. If so, clean install Windows as the link shows to see how that goes.

Sorry for the news, but I did the best I could for you and the circumstances.

Ready, modules are installed right next to each other.
No have a fan on home, but open the case up...

Have problems with "PC-Wizard". Open, analyzes and does not respond.

CPU.jpg

and Hard Work is Core Voltage: 1.200 v // Core Speed: 2600.00 MHz
 

My Computer

System One

  • OS
    Windows 8 Pro x64 bits
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom Made
    Memory
    4,00 GB
    Monitor(s) Displays
    Sony Tv Bravia
    Screen Resolution
    1360 x 768
    Antivirus
    AVG Internet Security 2014
Only thing more I can say, based on the screenshot, is to make the cpu use go to 100% with benchmark software or with video encoding software like TMPGEnc, or a game.

See in CPU-Z if the core voltage raises to between +1.25v - +1.30v.

If CPU use is 100% and core voltage is not in between those numbers, there might be a problem with settings.

(I don't think there is, but should look in this manner, anyway.)
 

My Computer

System One

  • OS
    7601.18247.x86fre.win7sp1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Self-built Intel based
    CPU
    Pentium D 925 3.0 GHz socket 775, Presler @ ~ 3.2 GHz
    Motherboard
    Intel DQ965MT
    Memory
    Hyundai 2 GB DDR2 @ 333 MHz
    Graphics Card(s)
    ASUS DirectCU II HD7790-DC2OC-2GD5 Radeon HD 7790 2GB 128-Bit GDDR5
    Sound Card
    MOTU Traveler firewire interface
    Hard Drives
    1 Seagate Barracuda SATA II system/boot drive 80 GB, 2 Western Digital hdds - 1 is SATA II Caviar Black 1 TB attached to card (assorted media, page, temp), other is SATA I 420 GB (games, media, downloads)
    PSU
    Thermaltake 450W
    Cooling
    stock Gateway cooling, extra large fan in rear of case
    Keyboard
    Alienware/Microsoft Internet kb
    Mouse
    Logitech M510
    Internet Speed
    Optimum Online, fast for US
    Browser
    Pale Moon
    Antivirus
    Kaspersky integrated into ZoneAlarm+Antivirus
Playing Digimon Mastars Online.
DMO.jpg

Playing Team Fortress 2
TF2.jpg

- - -
Normal mode Windows:
This time i can play 1 hour of DMO and back to restart... :/
will that was heated?
 
Last edited:

My Computer

System One

  • OS
    Windows 8 Pro x64 bits
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom Made
    Memory
    4,00 GB
    Monitor(s) Displays
    Sony Tv Bravia
    Screen Resolution
    1360 x 768
    Antivirus
    AVG Internet Security 2014
Well, computers are a hobby, so why not (while still thinking about all else I've said! too!) try this:

Get some Arctic Silver or good if you have some already.

Take off heat sink to CPU. Clean bottom of it with piece of toilet paper well. Use some elbow grease (this phrase means to clean with good pressure from your hand, well.)

Do the same for the top of the cpu, but be more gentle with it. You don't have to remove it. Use q-tips (ear cleaner tabs) to clean the side crevices well. Take your time. There's no rush. Be nice to it.

Re-apply a thin and even layer of Arctic Silver to the top of CPU and re-seat heat sink on top.
 

My Computer

System One

  • OS
    7601.18247.x86fre.win7sp1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Self-built Intel based
    CPU
    Pentium D 925 3.0 GHz socket 775, Presler @ ~ 3.2 GHz
    Motherboard
    Intel DQ965MT
    Memory
    Hyundai 2 GB DDR2 @ 333 MHz
    Graphics Card(s)
    ASUS DirectCU II HD7790-DC2OC-2GD5 Radeon HD 7790 2GB 128-Bit GDDR5
    Sound Card
    MOTU Traveler firewire interface
    Hard Drives
    1 Seagate Barracuda SATA II system/boot drive 80 GB, 2 Western Digital hdds - 1 is SATA II Caviar Black 1 TB attached to card (assorted media, page, temp), other is SATA I 420 GB (games, media, downloads)
    PSU
    Thermaltake 450W
    Cooling
    stock Gateway cooling, extra large fan in rear of case
    Keyboard
    Alienware/Microsoft Internet kb
    Mouse
    Logitech M510
    Internet Speed
    Optimum Online, fast for US
    Browser
    Pale Moon
    Antivirus
    Kaspersky integrated into ZoneAlarm+Antivirus
Well, computers are a hobby, so why not (while still thinking about all else I've said! too!) try this:

Get some Arctic Silver or good if you have some already.

Take off heat sink to CPU. Clean bottom of it with piece of toilet paper well. Use some elbow grease (this phrase means to clean with good pressure from your hand, well.)

Do the same for the top of the cpu, but be more gentle with it. You don't have to remove it. Use q-tips (ear cleaner tabs) to clean the side crevices well. Take your time. There's no rush. Be nice to it.

Re-apply a thin and even layer of Arctic Silver to the top of CPU and re-seat heat sink on top.

Call a technician to clean all PC and used the "arctic silver".
But after 20 minutes and restart while playing. :(

View attachment 36175
will be my graphics card?...
 

My Computer

System One

  • OS
    Windows 8 Pro x64 bits
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom Made
    Memory
    4,00 GB
    Monitor(s) Displays
    Sony Tv Bravia
    Screen Resolution
    1360 x 768
    Antivirus
    AVG Internet Security 2014
I found the problem the fan of my GPU no work !! Dammm !!
Now use 2 fan so close... I hope fix temporal the problem.
 

My Computer

System One

  • OS
    Windows 8 Pro x64 bits
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom Made
    Memory
    4,00 GB
    Monitor(s) Displays
    Sony Tv Bravia
    Screen Resolution
    1360 x 768
    Antivirus
    AVG Internet Security 2014
That's not so bad (that the gpu fan is not working) compared to other problems, so you lucked out.

You can replace the fan. Also, it could just be dirt or a cable touching it that is stopping it, so check.

Which exact card do you have? GPU-Z will tell you and also monitor temps and stuff.
 

My Computer

System One

  • OS
    7601.18247.x86fre.win7sp1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Self-built Intel based
    CPU
    Pentium D 925 3.0 GHz socket 775, Presler @ ~ 3.2 GHz
    Motherboard
    Intel DQ965MT
    Memory
    Hyundai 2 GB DDR2 @ 333 MHz
    Graphics Card(s)
    ASUS DirectCU II HD7790-DC2OC-2GD5 Radeon HD 7790 2GB 128-Bit GDDR5
    Sound Card
    MOTU Traveler firewire interface
    Hard Drives
    1 Seagate Barracuda SATA II system/boot drive 80 GB, 2 Western Digital hdds - 1 is SATA II Caviar Black 1 TB attached to card (assorted media, page, temp), other is SATA I 420 GB (games, media, downloads)
    PSU
    Thermaltake 450W
    Cooling
    stock Gateway cooling, extra large fan in rear of case
    Keyboard
    Alienware/Microsoft Internet kb
    Mouse
    Logitech M510
    Internet Speed
    Optimum Online, fast for US
    Browser
    Pale Moon
    Antivirus
    Kaspersky integrated into ZoneAlarm+Antivirus
That's not so bad (that the gpu fan is not working) compared to other problems, so you lucked out.

You can replace the fan. Also, it could just be dirt or a cable touching it that is stopping it, so check.

Which exact card do you have? GPU-Z will tell you and also monitor temps and stuff.

Yup! very lucky! xD
My GPU is this model (m4a77d)
And no work, is clear and no have cable touching.

I Check the temperature with "SpeedFan".
 

My Computer

System One

  • OS
    Windows 8 Pro x64 bits
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom Made
    Memory
    4,00 GB
    Monitor(s) Displays
    Sony Tv Bravia
    Screen Resolution
    1360 x 768
    Antivirus
    AVG Internet Security 2014
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