Windows 8 and 8.1 Forums


Errors after Errors (Black Screen, srttrail.txt, unable to

  1. #1


    Posts : 14
    windows 8.1 pro

    Errors after Errors (Black Screen, srttrail.txt, unable to


    Hi there. i've had this problem since i first install windows 8. i ignored it and its really bugging me now since i need to open boot screen to turn on the system. Everytime i tried to turn it on, it turns into a black screen with only my pointer showing.

    I've tried following existing 'solutions' by googling it. I've done the /scannow and it shows that theres nothing wrong. i tried to diagnose with the repair thing and it leads me to my next problem. it says i got the srt/srttrail.txt problems. and i cant automatically fix it. after another round of google and 'solutions'. i tried to do a refresh, yet i cant since my computer keeps saying that the media inserted is not valid.

    is there any other way for me to fix this problem without going to the store (which i doubt will help) or start a fresh install?i really dont want to lose all of my files and i dont want to go to the torture of installing windows 8 again (i had lots of rare problems installing it too)

    Oh and some additional problems. everytime i tried to do a WindowsUpdateDiagnostic.diagcab
    it tells me that Problems installing recent updates is Not Fixed all the time. and Check for missing or corrupt files is detected but nothing is done.

      My System SpecsSystem Spec

  2. #2


    Harrisonburg, Va.
    Posts : 10,488
    Windows 8.1.1 Pro with Media Center


    Have you tried the dism command in administrator command prompt ?

    Dism /Online /Cleanup-Image /RestoreHealth

    Click image for larger version

    I assume you have access to a command prompt since you said you ran sfc /scannow.

    If so & you have restore points made you could try typing in rstrui.exe to get system restore to pop up & restore to a point before the present issue started.
      My System SpecsSystem Spec

  3. #3


    Posts : 14
    windows 8.1 pro


    Hi David. Thanks for the reply. I tried as you asked and it says that everything was repaired. Yet the black screen still exist. I dont have anything to restore since this problem happened at the beginning
      My System SpecsSystem Spec

  4. #4


    Posts : 2,627
    win8.1.1 enterprise


    what media[dvd or downloaded .iso file] did you use to install win8, where did you buy it /download it from
      My System SpecsSystem Spec

  5. #5


    Posts : 14
    windows 8.1 pro


    I bought the physical version of windows 8 pro at my local store. I think its 100% genuine since the codes work and all. I later then upgraded it to 8.1 from the store.
      My System SpecsSystem Spec

  6. #6


    Posts : 2,627
    win8.1.1 enterprise


    go to the motherboard manufacture website and make sure you are running there latest chipset drivers for your board,not the ones from Microsoft
      My System SpecsSystem Spec

  7. #7


    Sloe Deth, Californicatia
    Posts : 3,908
    Windows 8 Pro with Media Center/Windows 7


    The OTA Update seems to have caused quite a bit of errors like this, Davids DISM command is a good fix, and its a good point about using real drivers from the makers of the hardware, not from MS.
      My System SpecsSystem Spec

  8. #8


    Posts : 14
    windows 8.1 pro


    Hmm... since i custom made the pc. i dont have a motherboard (that my system recognize). Could that be the problem?

    I'm using Belarc Advisor to check and it seems that my motherboard is "Enclosure Type: Desktop". it also told me that the update i cant seem to update is the MS11-025: Description of the security update for Visual C++ 2005 SP1 Redistributable Package: June 14, 2011 file... any idea what to do next? i'm really lost.
      My System SpecsSystem Spec

  9. #9


    Posts : 1,883
    7601.18247.x86fre.win7sp1


    How many monitors? Which connection type(s)? (Just curious is all.)

    What do you mean by this? "i need to open boot screen to turn on the system." You mean the boot menu where you choose startup options?


    You can run the tool in Brink's sticky thread
    in the
    BSOD subforum then post the results here, if you want. It can't hurt none.
      My System SpecsSystem Spec

  10. #10


    You custom built a PC and you don't know which MB you have ???
    It should be right on it, go to manufacturer's site and download all the appropriate drivers for it.
      My System SpecsSystem Spec

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