Windows 8 and 8.1 Forums


Errors after Errors (Black Screen, srttrail.txt, unable to

  1. #11


    Posts : 14
    windows 8.1 pro


    @Masterchief just 1 monitor. i'm not sure about the connection type. i think its your everyday type. I need to open boot screen, press the Exit without saving any changes. if i dont go to my boot screen first, it will go black with only the cursor available. I'm downloading the tools atm. i'll post the result after i'm finished with the steps.

    @CountMike after looking at the boxes. i think its the ASRock 970 Pro 3 R2.0. (i dont really know since i let the shop guy do the picking ) any idea which one of these is the one i should download? ASRock > 970 Pro3 R2.0 or should i just download all of em?

      My System SpecsSystem Spec

  2. #12


    Posts : 1,883
    7601.18247.x86fre.win7sp1


    Quote Originally Posted by AlphaCR View Post
    I need to open boot screen, press the Exit without saving any changes.

    Oooo I see. That's called "bios", not "boot screen."

    Few things. Go to bios. Set it to be Optimized Defaults.

    If there is a setting for Plug and Play OS, set it to yes or on after.

    If there is a setting for Primary Display Adapter, set it to the PCI-E.

    Save.

    Boot to Windows.
      My System SpecsSystem Spec

  3. #13


    Posts : 14
    windows 8.1 pro


    Heres the result of the BSOD tool. :l no idea if the results are good or bad
    Errors after Errors (Black Screen, srttrail.txt, unable to Attached Files
      My System SpecsSystem Spec

  4. #14


    Seems like they have very new drivers there. I have a habit to download everything a manufacturer offers and keep them in a folder at a safe place so I can reuse them if reinstallation of system is needed. In this case I would install all the drivers except maybe SATA RAID utility if you are not planing on RAIDing disks. Drivers are essential for the workings of hardware and can cause bunch of problems if not right.
    Disks or other media that eventually comes with HW is usually pretty outdated.
      My System SpecsSystem Spec

  5. #15


    Posts : 14
    windows 8.1 pro


    @MasterChief I cant seem to find any of the things you said. I've put everything on enabled or auto. the only thing disabled is the fast boot option.

    @CountMike Thanks, i'll download it like you said. it may take some while since i have a fairly slow internet
      My System SpecsSystem Spec

  6. #16


    Posts : 1,883
    7601.18247.x86fre.win7sp1


    There actually was a crash dump included, but was corrupt and can not be read. Shame really.

    MotionJoy has got to be uninstalled.

    I would do the same for AVG.

    Proprietary storage drivers and chipset drivers not installed from AMD yet:

    Code:
    Name    ATA Channel 0
    Manufacturer    (Standard IDE ATA/ATAPI controllers)
    Status    OK
    PNP Device ID    PCIIDE\IDECHANNEL\4&6F26EDB&0&0
    I/O Port    0x000001F0-0x000001F7
    I/O Port    0x000003F6-0x000003F6
    IRQ Channel    IRQ 14
    Driver    c:\windows\system32\drivers\atapi.sys (6.3.9600.16384, 25.84 KB (26,464 bytes), 22/08/2013 19:22)
        
    Name    ATA Channel 1
    Manufacturer    (Standard IDE ATA/ATAPI controllers)
    Status    OK
    PNP Device ID    PCIIDE\IDECHANNEL\4&6F26EDB&0&1
    I/O Port    0x00000170-0x00000177
    I/O Port    0x00000376-0x00000376
    IRQ Channel    IRQ 15
    Driver    c:\windows\system32\drivers\atapi.sys (6.3.9600.16384, 25.84 KB (26,464 bytes), 22/08/2013 19:22)
        
    Name    Standard SATA AHCI Controller
    Manufacturer    Standard SATA AHCI Controller
    Status    OK
    PNP Device ID    PCI\VEN_1002&DEV_4391&SUBSYS_43911849&REV_40\3&267A616A&2&88
    I/O Port    0x0000F090-0x0000F097
    I/O Port    0x0000F080-0x0000F083
    I/O Port    0x0000F070-0x0000F077
    I/O Port    0x0000F060-0x0000F063
    I/O Port    0x0000F050-0x0000F05F
    Memory Address    0xFE30B000-0xFE30B3FF
    IRQ Channel    IRQ 19
    Driver    c:\windows\system32\drivers\storahci.sys (6.3.9600.16384, 105.34 KB (107,872 bytes), 22/08/2013 18:40)
        
    Name    Standard Dual Channel PCI IDE Controller
    Manufacturer    (Standard IDE ATA/ATAPI controllers)
    Status    OK
    PNP Device ID    PCI\VEN_1002&DEV_439C&SUBSYS_439C1849&REV_40\3&267A616A&2&A1
    I/O Port    0x0000F000-0x0000F00F
    Driver    c:\windows\system32\drivers\pciide.sys (6.3.9600.16384, 14.34 KB (14,688 bytes), 22/08/2013 19:22)
    AMD Chipset Drivers
      My System SpecsSystem Spec

  7. #17


    Posts : 14
    windows 8.1 pro


    :O i didnt realize motionjoy would be the problem. I've downloaded all of your recommended files and installed them. and uninstalled the 2 programs. Although i'm not sure where to get a proprietary storage driver. I'm not sure if i've installed the chipset drivers correctly since the autodetect says that t cant detect anything.
    Errors after Errors (Black Screen, srttrail.txt, unable to Attached Files
      My System SpecsSystem Spec

  8. #18


    Posts : 1,883
    7601.18247.x86fre.win7sp1


    Quote Originally Posted by AlphaCR View Post
    Although i'm not sure where to get a proprietary storage driver.
    Which motherboard?

    System should be ok now already though. (Stability-wise.)

    Yes, MotionJoy brings down systems all the time. Crash, thud. heh
      My System SpecsSystem Spec

  9. #19


    Posts : 14
    windows 8.1 pro


    Its the http://www.asrock.com/mb/AMD/970%20Pro3%20R2.0/?cat=Download&os=Win8a64 ive downloaded and installed everything except for the RAID.

    These problems arent just annoying. Theyre unsettling too, to know that your new computer have an unfixable problem
      My System SpecsSystem Spec

  10. #20


    Posts : 1,883
    7601.18247.x86fre.win7sp1


    Install this for your storage: http://www2.ati.com/drivers/13-12_wi...32-64_raid.exe

    Quick and dirty fix for your issue in your first post can probably be to disable hibernation. To do so, open an elevated prompt, then run this command:

    powercfg -h off

    Reboot and test.
      My System SpecsSystem Spec

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