Windows 8 and 8.1 Forums


Error When Downloading

  1. #1


    Posts : 25
    Windows 8.1

    Error When Downloading


    Hi,

    I've been trying to download Microsoft Project, but get the following message when double clicking the the d/l icon:

    'Sorry, there was a problem mounting the file'.

    I've tried it a second time by uninstalling AVG and spybot first, but I'm still getting the same thing.

    Can someone point me in the right direction?

    Cheers.

      My System SpecsSystem Spec

  2. #2


    India
    Posts : 1,034
    Windows 7 x64/ Windows 8.1 x64


    Hi Wildcat,

    Try to change the name of the file from ISO to .exe

    Keep us posted.
      My System SpecsSystem Spec

  3. #3


    Posts : 25
    Windows 8.1


    Can you tell me how to do this?

    I'm giving a box with the following options after pressing d/l:

    File name: projectprofessional_x64_en-us
    Save as type: All files
      My System SpecsSystem Spec

  4. #4


    Posts : 2,627
    win8.1.1 enterprise


    try right clicking the file and choose Mount ,this will ,should .open it in a virtual cdrom,where you should then find and setup exe file or setup file ,or something like that to click on to run install
      My System SpecsSystem Spec

  5. #5


    Posts : 25
    Windows 8.1


    Tried that, but get:

    Sorry, there was a problem mounting the file.
      My System SpecsSystem Spec

  6. #6


    Posts : 2,627
    win8.1.1 enterprise


    could you post a link to the site where you are trying to get it from
      My System SpecsSystem Spec

  7. #7


    Posts : 25
    Windows 8.1
      My System SpecsSystem Spec

  8. #8


    Posts : 2,627
    win8.1.1 enterprise


    I followed the link, im Canada so I choose that and it goes a different route, I had login using my MS acct ,and fille in so info and im in the process of downloading the file with no issue as of yet
      My System SpecsSystem Spec

  9. #9


    Posts : 2,627
    win8.1.1 enterprise


    ok ,got same errors as you did ,try to open it ,would not mount ,but I right click and chose burn to disk ,and im in the process of burning now

    edit .
    it worked fine and installed the trial without issue
    Last edited by caperjack; 23 Jan 2014 at 20:27.
      My System SpecsSystem Spec

  10. #10


    Posts : 2,627
    win8.1.1 enterprise


    now in the process of install the trial ,from the disk I burnt ,
      My System SpecsSystem Spec

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