Windows 8 and 8.1 Forums

Windows 8.1 freeze then black screen please help

  1. #1

    Windows 8.1 freeze then black screen please help

    I will just be generally using my laptop browsing the internet or using programs such as photoshop and my system will freeze up for about 10 seconds and then will turn to a black screen forcing me to shut the system down via the power button. This happens at least once a day and most commonly occurs when opening photoshop. My laptop is a Packard bell EasyNote TE69KB, ive been looking for solutions for days but nothing seemed to help.
    Please help me if you can, thanks

      My System SpecsSystem Spec

  2. #2

    Harrisonburg, Va.
    Posts : 10,488
    Windows 8.1.1 Pro with Media Center

    Your computer might not be able to handle PhotoShop.

    System requirements | Photoshop
      My System SpecsSystem Spec

  3. #3

    Posts : 1,883

    If you post the results of the tool in the link, we should be able to fix it up well (even if you never had a bsod):

    Blue Screen of Death (BSOD) Posting Instructions
      My System SpecsSystem Spec

  4. #4

    Okay 2 minutes ill get on that
      My System SpecsSystem Spec

  5. #5

    Posts : 1,883

    Yep. I see the machine @ PCWorld. It can easily run Photoshop well with hardware acceleration.

    I see it comes with Norton Internet Security. Do yourself a huge favor and uninstall that, reboot, then run the tool to remove it too (you can download it from them.)

    Set Windows Firewall and Windows Defender to Automatic and start them too.

    When you post the tool results, I'll tell you about anything else you should do to make the machine stable and working as well as it can.
      My System SpecsSystem Spec

  6. #6

    I think these are the files you need? first time using the tool so sorry if I haven't done it correctly
    Windows 8.1 freeze then black screen please help Attached Files
      My System SpecsSystem Spec

  7. #7

    Posts : 1,883

    Update bios with this: http://global-download.packardbell.c...ll&SC=EMEA_27P


    Update video driver with this: http://global-download.packardbell.c...ll&SC=EMEA_27P

    Update Broadcom wireless with this: http://global-download.packardbell.c...ll&SC=EMEA_27P

    Update Bluetooth with this: http://global-download.packardbell.c...ll&SC=EMEA_27P

    Install Elantech driver for your touchpad: http://global-download.packardbell.c...ll&SC=EMEA_27P

    Install Realtek HD Audio driver: http://global-download.packardbell.c...ll&SC=EMEA_27P

    That should really all make the machine run very well, in addition to what I said above about Norton/Symantec.

    A nice defragment of the hard drive would be good to do when done with everything too.

    Let me know how it goes, but it should be alright.

    Update Hotspot Shield to latest, or consider removing it to test, if issues continue.
      My System SpecsSystem Spec

  8. #8

    Thankyou so much for your help! I will let you know how it goes
      My System SpecsSystem Spec

Windows 8.1 freeze then black screen please help
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