Windows 8 and 8.1 Forums


Windows 8.1 pro not shutting down/restarting

  1. #1


    Posts : 5
    windows 8.1 pro

    Windows 8.1 pro not shutting down/restarting


    Since yesterday everytime I shutdown or reset my laptop(Dell XPS15) it eithewr gets stuck on the restart screen forever or just goes to blanck screen with the power still on if I shutdown. So then I have to hold the power button down to switch off in both casesI stupidly don't have any recovery option inplace and when I try and do a fresh reset or anything from Advanced system options it gets stuck on a blank screen because it can't reset properly.Also anytime I try and disable or uninstall drivers in device manager it will constantly say it's uninstalling or will go to not responding.Any help will be greatly appreciated.

      My System SpecsSystem Spec

  2. #2


    Posts : 5
    Windows 8.1


    I would try to re-install your copy of windows 9. Alternatively if that step is too drastic for you, try opening a command prompt. You can do this by pressing: "windows button + R". Then type cmd.exe and hit enter. After that type in "shutdown -r -t 0 -f". The PC should then reboot. If that works then we know where to troubleshoot. Could you also mention the computer specs of your PC?

    EDIT: Never mind about the specs, I googled "Dell XPS15" and found out that it was a really maxed out laptop.
      My System SpecsSystem Spec

  3. #3


    Posts : 5
    windows 8.1 pro


    I'm trying your suggestion as we speak, it's currently been on getting windows ready for about 10mins, is this normal?Edit- now stuck on the restart screen not doing anything
      My System SpecsSystem Spec

  4. #4


    Posts : 5
    Windows 8.1


    Then I would try either restarting the OS, but if that step still is to drastic for you I would try creating a new User Profile and see if the problem persists or if it's connected to your PC.
      My System SpecsSystem Spec

  5. #5


    Posts : 5
    windows 8.1 pro


    I'm happy to try restarting the OS, is there a way I can reset it without having the original disk?
      My System SpecsSystem Spec

  6. #6


    Posts : 5
    Windows 8.1


    Make sure you have your product key ready and download this file. Then you either mount the .iso file, put it on a flashdrive or burn it to a CD. It's up to you, if you dont know how to do any of these options, don't hesitate to ask.

    Upgrade Windows with only a product key - Microsoft Windows Help
      My System SpecsSystem Spec

  7. #7


    Posts : 5
    windows 8.1 pro


    i have lost my original product key and microsoft haven't been helpful when I tried to find it. Is there no other way? Thanks for the help so far.
      My System SpecsSystem Spec

  8. #8


    Posts : 5
    Windows 8.1


    Nnnnnnnnnnnno legal ways of doing it as far as I know. But you can retrive your product key easily. Just press the "windowsbutton + e" then right click "This PC" and select properties. At the bottom of the list you will see a section saying "Windows Activation" Below that you can see the text "Product-ID:" followed by your product ID. And voilá, you've got your product key.
      My System SpecsSystem Spec

  9. #9


    Posts : 5
    windows 8.1 pro


    I have a programme called wipedrive that will wipe the whole computer. I have been thinking about reverting back to windows 7 recently, am I right in thinling that once everything has been wiped I just need a windows 7 installation disc to start again?
      My System SpecsSystem Spec

  10. #10


    Posts : 2,627
    win8.1.1 enterprise


    Quote Originally Posted by christian92 View Post
    Nnnnnnnnnnnno legal ways of doing it as far as I know. But you can retrive your product key easily. Just press the "windowsbutton + e" then right click "This PC" and select properties. At the bottom of the list you will see a section saying "Windows Activation" Below that you can see the text "Product-ID:" followed by your product ID. And voilá, you've got your product key.
    sorry but the product id # is not the windows key that's needed to reinstall windows
      My System SpecsSystem Spec

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Windows 8.1 pro not shutting down/restarting
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