Windows 8 and 8.1 Forums


Upgraded online to 8.1 - now getting vssvc.exe popup

  1. #1


    Zionsville, IN
    Posts : 3
    Windows 8.1

    Upgraded online to 8.1 - now getting vssvc.exe popup


    Hello,

    I bought a ASUS laptop last year w/8 on it. No media. I upgraded to 8.1 recently through the Store. I didn't seem to have an option. All went fine and a few weeks ago I started getting this popup, usually several times a day

    SystemExplorer.exe - Bad Image

    C:\WINDOWS\Sysem32\VSSVC.EXE is either not designed to run on Windows or it contains an error. Try installing the program again using the original installation media or contact your system administrator or the software vendor for support. Error status 0xc0000020.

    I've tried googling portions of the error and all I saw was to run sfc /scannow, which I did with these results

    Beginning system scan. This process will take some time.

    Beginning verification phase of system scan

    Verification 100% complete.

    Windows Resource Protection did not find any integrity violations.

    What can I do now to fix what is broken and stop the popups? Is this a f/p that will self correct as I get updates from Microsoft? 8.1 seemed to fix 2 problems I had: laptop would shut off periodically and battery never said 100% Fully Charged.

    I seem to be running fine otherwise.

    Thanks.

      My System SpecsSystem Spec

  2. #2


    Posts : 902
    Win8.1 Pro, Desktop Mode


    I found this site, which seems to have some answers...
    Faulting application vssvc.exe, version 5.2.3790.3959
      My System SpecsSystem Spec

  3. #3


    Zionsville, IN
    Posts : 3
    Windows 8.1

    Upgraded online to 8.1 - now getting vssvc.exe popup


    Rickkins,

    Thanks for your speedy reply. I should be able to do all those steps.

    My one concern is would it matter if my version is later? Mine is attached.

    Thanks again.
    Attached Thumbnails Attached Thumbnails vssvc.png  
      My System SpecsSystem Spec

  4. #4


    Posts : 902
    Win8.1 Pro, Desktop Mode


    I honestly don't know. It may be worthwhile to get a few more opinions first.
      My System SpecsSystem Spec

  5. #5


    Zionsville, IN
    Posts : 3
    Windows 8.1

    Upgraded online to 8.1 - now getting vssvc.exe popup


    Rickkins,

    Will do. I'll hold off and see if anyone else has an opinion.

    Thanks again for yours.

    Turned all those steps into a .bat file.
    Upgraded online to 8.1 - now getting vssvc.exe popup Attached Files
      My System SpecsSystem Spec

Upgraded online to 8.1 - now getting vssvc.exe popup
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