Windows 8 and 8.1 Forums


Computer freezes (presumably while browsing)

  1. #11


    Posts : 7
    Windows 8.1 Pro


    Quote Originally Posted by MasterChief View Post
    You're welcome to run the tool in Brink's sticky thread, then post the results here.

    Even if you've never experienced a bsod on the machine, the collection tool will provide much useful information.
    Here's my data retrieved from the tool you mentioned:
    Computer freezes (presumably while browsing) Attached Files

      My System SpecsSystem Spec

  2. #12


    Posts : 1,883
    7601.18247.x86fre.win7sp1


    Quote Originally Posted by Delirium View Post
    Quote Originally Posted by MasterChief View Post
    You're welcome to run the tool in Brink's sticky thread, then post the results here.

    Even if you've never experienced a bsod on the machine, the collection tool will provide much useful information.
    Here's my data retrieved from the tool you mentioned:

    You do not have the proprietary storage drivers installed for your storage ports.

    Code:
    Name    Standard Dual Channel PCI IDE Controller
    Manufacturer    (Standard IDE ATA/ATAPI controllers)
    Status    OK
    PNP Device ID    PCI\VEN_1002&DEV_439C&SUBSYS_76401462&REV_40\3&11583659&0&A1
    I/O Port    0x0000F000-0x0000F00F
    Driver    c:\windows\system32\drivers\pciide.sys (6.3.9600.16384, 14,34 KB (14.688 bytes), 22/8/2013 3:22 μμ)

    Install this: http://www2.ati.com/drivers/13-12_wi...32-64_raid.exe

    If that doesn't fix it, use a different mouse or keyboard than the Razer device you have now, to test. Uninstall Razer driver/software while doing so.
      My System SpecsSystem Spec

  3. #13


    Posts : 7
    Windows 8.1 Pro


    Quote Originally Posted by MasterChief View Post
    Quote Originally Posted by Delirium View Post
    Quote Originally Posted by MasterChief View Post
    You're welcome to run the tool in Brink's sticky thread, then post the results here.

    Even if you've never experienced a bsod on the machine, the collection tool will provide much useful information.
    Here's my data retrieved from the tool you mentioned:

    You do not have the proprietary storage drivers installed for your storage ports.

    Code:
    Name    Standard Dual Channel PCI IDE Controller
    Manufacturer    (Standard IDE ATA/ATAPI controllers)
    Status    OK
    PNP Device ID    PCI\VEN_1002&DEV_439C&SUBSYS_76401462&REV_40\3&11583659&0&A1
    I/O Port    0x0000F000-0x0000F00F
    Driver    c:\windows\system32\drivers\pciide.sys (6.3.9600.16384, 14,34 KB (14.688 bytes), 22/8/2013 3:22 μμ)

    Install this: http://www2.ati.com/drivers/13-12_wi...32-64_raid.exe

    If that doesn't fix it, use a different mouse or keyboard than the Razer device you have now, to test. Uninstall Razer driver/software while doing so.
    It doesn't let me download it because I was referred to the link from an external website apparently.
      My System SpecsSystem Spec

  4. #14


    Posts : 1,883
    7601.18247.x86fre.win7sp1


    AMD Chipset Drivers

    Should be 13.12 I think. 12/18/2013 with AMD SB7xx in its name.
      My System SpecsSystem Spec

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