Sometimes, my laptop doesn't shut down completely

rambomhtri

Banned
Messages
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Hi, sometimes, when I shut down my laptop, it never finishes. The screen turns off after showing "shutting down", but my back-lit keyboard and the leds never turn off. It happens like 10% of the times.

What can it be? :sarc:
 

My Computer

System One

  • OS
    Windows 8.1 x64
    Computer type
    Laptop
    CPU
    Intel Quad-core i7-4700MQ, Intel HD 4600
    Motherboard
    Intel HM86 (Lynx Point)
    Memory
    x1 slot 8GB RAM DDR3
    Graphics Card(s)
    nVIDIA GT 755M 2GB GDDR5
    Screen Resolution
    15.6" 1920x1080
    Hard Drives
    1TB 5400rpm + 24GB SSD M.2 cache
    Other Info
    Intel Wireless-N 7260
I've been told Laptops can get confused if never shut down all the way. For example if you hold down the shift key when clicking shutdown from the power options. If I think I'm going to leave it for the night then I'll do that. The next boot up just takes a little longer. I don't know if it will fix your symptom. But it may be worth a try.
 

My Computer

System One

  • OS
    Windows 8.0 x64
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba Satelite C55D-A Laptop
    CPU
    AMD EI 1200
    Memory
    4 gb DDR3
    Graphics Card(s)
    Raedon 340 MB dedicated Ram
    Monitor(s) Displays
    Built in
    Screen Resolution
    1366 x 768
    Hard Drives
    640 GB (spinner) Sata II
    Keyboard
    Built in
    Mouse
    Touch pad
I've been told Laptops can get confused if never shut down all the way

Yeah, I know that when I shut down the laptop, it doesn't shut down as XP or 7 did. It creates a file or something like that and when you turn your laptop on, it takes much less time to load the system. But that's not what I'm talking about.

I'm talking about an issue: my keyboard is back lit forever, and my leds never turn off. It happens just sometimes.
 

My Computer

System One

  • OS
    Windows 8.1 x64
    Computer type
    Laptop
    CPU
    Intel Quad-core i7-4700MQ, Intel HD 4600
    Motherboard
    Intel HM86 (Lynx Point)
    Memory
    x1 slot 8GB RAM DDR3
    Graphics Card(s)
    nVIDIA GT 755M 2GB GDDR5
    Screen Resolution
    15.6" 1920x1080
    Hard Drives
    1TB 5400rpm + 24GB SSD M.2 cache
    Other Info
    Intel Wireless-N 7260
I understand. But I have heard that if you go for a long period without doing a complete shutdown, things get out of kilter. I haven't had mine long enough to know exactly what happens.

If you try to shut down while holding down the shift key, does it complete or same old same old?
 

My Computer

System One

  • OS
    Windows 8.0 x64
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba Satelite C55D-A Laptop
    CPU
    AMD EI 1200
    Memory
    4 gb DDR3
    Graphics Card(s)
    Raedon 340 MB dedicated Ram
    Monitor(s) Displays
    Built in
    Screen Resolution
    1366 x 768
    Hard Drives
    640 GB (spinner) Sata II
    Keyboard
    Built in
    Mouse
    Touch pad
I don't know, because the problem appears just sometimes, like 10%. Anyways, that's not a solution, cuz I don't wanna be counting how many times I've done the "new W8 shut down" to know if I have to shut down next time like XP or Vista or 7. I just wanna shut down it as always without any trouble.

So you suggest that it happen to everyone since it's a W8 issue?

I don't think so. Ammm... For example, 2 weeks ago I installed a program that monitors your CPU temps, RAM... It was the CORETEMP. I realized that that program was making my laptop to do this issue MUCH MORE often. So I uninstalled it and now it only happens 10% or so. I don't know what it can be...
 

My Computer

System One

  • OS
    Windows 8.1 x64
    Computer type
    Laptop
    CPU
    Intel Quad-core i7-4700MQ, Intel HD 4600
    Motherboard
    Intel HM86 (Lynx Point)
    Memory
    x1 slot 8GB RAM DDR3
    Graphics Card(s)
    nVIDIA GT 755M 2GB GDDR5
    Screen Resolution
    15.6" 1920x1080
    Hard Drives
    1TB 5400rpm + 24GB SSD M.2 cache
    Other Info
    Intel Wireless-N 7260

My Computer

System One

  • OS
    Windows 8.0 x64
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba Satelite C55D-A Laptop
    CPU
    AMD EI 1200
    Memory
    4 gb DDR3
    Graphics Card(s)
    Raedon 340 MB dedicated Ram
    Monitor(s) Displays
    Built in
    Screen Resolution
    1366 x 768
    Hard Drives
    640 GB (spinner) Sata II
    Keyboard
    Built in
    Mouse
    Touch pad
Yeah, the thing is that it normally shuts down correctly, so it's not a permanent issue. As I said, it only happens sometimes, but frequently enough to annoy me a little bit.
 

My Computer

System One

  • OS
    Windows 8.1 x64
    Computer type
    Laptop
    CPU
    Intel Quad-core i7-4700MQ, Intel HD 4600
    Motherboard
    Intel HM86 (Lynx Point)
    Memory
    x1 slot 8GB RAM DDR3
    Graphics Card(s)
    nVIDIA GT 755M 2GB GDDR5
    Screen Resolution
    15.6" 1920x1080
    Hard Drives
    1TB 5400rpm + 24GB SSD M.2 cache
    Other Info
    Intel Wireless-N 7260
Yeah, the thing is that it normally shuts down correctly, so it's not a permanent issue. As I said, it only happens sometimes, but frequently enough to annoy me a little bit.

Did you try any of the suggested fixes? With an intermittent problem about all you can do is make a list of fixes and cross them off as you try them. Try one and wait until the symptom happens again. If it never comes back you are done. :)
 

My Computer

System One

  • OS
    Windows 8.0 x64
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba Satelite C55D-A Laptop
    CPU
    AMD EI 1200
    Memory
    4 gb DDR3
    Graphics Card(s)
    Raedon 340 MB dedicated Ram
    Monitor(s) Displays
    Built in
    Screen Resolution
    1366 x 768
    Hard Drives
    640 GB (spinner) Sata II
    Keyboard
    Built in
    Mouse
    Touch pad
Ok, but may be someone here knows what is the cause, and that cause must be just sometimes, cause almost 100% of the times I shut it down, it does it correctly.
 

My Computer

System One

  • OS
    Windows 8.1 x64
    Computer type
    Laptop
    CPU
    Intel Quad-core i7-4700MQ, Intel HD 4600
    Motherboard
    Intel HM86 (Lynx Point)
    Memory
    x1 slot 8GB RAM DDR3
    Graphics Card(s)
    nVIDIA GT 755M 2GB GDDR5
    Screen Resolution
    15.6" 1920x1080
    Hard Drives
    1TB 5400rpm + 24GB SSD M.2 cache
    Other Info
    Intel Wireless-N 7260
What is the make and model number of your laptop ?
 

My Computer

System One

  • OS
    Win 8.1.1 64 bit
    Computer type
    Laptop
    System Manufacturer/Model
    Lenovo Z710 #59400485
    CPU
    i7-4700MQ
    Motherboard
    LENOVO Durian 7A1
    Memory
    8.0GB PC3-12800 DDR3L SDRAM 1600 MHz
    Graphics Card(s)
    Intel® HD Graphics 4600
    Monitor(s) Displays
    17.3" FHD LED Glossy Wedge
    Screen Resolution
    1920x1080
    Hard Drives
    1TB 5400 RPM

    WDC WD10JPCX-24UE4T0
    PSU
    4 Cell 41 Watt Hour Lithium-Ion
    Case
    Lenovo
    Cooling
    Air in, Air out.
    Keyboard
    Logitech usb
    Mouse
    M$ Arc
    Internet Speed
    60 down- 25 up
    Browser
    Firefox - newest
    Antivirus
    Defender
    Other Info
    MBAM Pro, SAS Pro, Revo Pro.
It's a Lenovo Y510p:
BIOS Version: 74CN44WW(V3.05)
Motherboard Model: LENOVO VIQY0Y1
Product Name: 20217

I don't see any more numbers. I don't have any sticker in the back of the laptop.

It's not a HUGE problem, but it annoys me when happens, and I'd like to know what is causing it.
 

My Computer

System One

  • OS
    Windows 8.1 x64
    Computer type
    Laptop
    CPU
    Intel Quad-core i7-4700MQ, Intel HD 4600
    Motherboard
    Intel HM86 (Lynx Point)
    Memory
    x1 slot 8GB RAM DDR3
    Graphics Card(s)
    nVIDIA GT 755M 2GB GDDR5
    Screen Resolution
    15.6" 1920x1080
    Hard Drives
    1TB 5400rpm + 24GB SSD M.2 cache
    Other Info
    Intel Wireless-N 7260

My Computer

System One

  • OS
    Win 8.1.1 64 bit
    Computer type
    Laptop
    System Manufacturer/Model
    Lenovo Z710 #59400485
    CPU
    i7-4700MQ
    Motherboard
    LENOVO Durian 7A1
    Memory
    8.0GB PC3-12800 DDR3L SDRAM 1600 MHz
    Graphics Card(s)
    Intel® HD Graphics 4600
    Monitor(s) Displays
    17.3" FHD LED Glossy Wedge
    Screen Resolution
    1920x1080
    Hard Drives
    1TB 5400 RPM

    WDC WD10JPCX-24UE4T0
    PSU
    4 Cell 41 Watt Hour Lithium-Ion
    Case
    Lenovo
    Cooling
    Air in, Air out.
    Keyboard
    Logitech usb
    Mouse
    M$ Arc
    Internet Speed
    60 down- 25 up
    Browser
    Firefox - newest
    Antivirus
    Defender
    Other Info
    MBAM Pro, SAS Pro, Revo Pro.
I have this issue happened with me. I think it is an IDIOT bug with Windows 8.1
DO NOT LET YOUR LAPTOP SHUTS DOWN WHILE THE DISPLAY IS TURNED OFF. (As far as I've discovered)
Note: When you enable "Turn on fast startup" option, when you click "Shut down" in the power menu, the screen first immediately turns off and then you wait for about 15 seconds and then it is your luck whether you computer will turn off or it will hang as you said and that's what happens with me most of the times but not always.

My system is Inspiron 15z 5523.
Now, this issue happens with me when I let Internet Download Manager "IDM" turns off computer when done, I set Windows to turn off the display after 1 minute, then note that IDM will turn off the computer while the display is turned off "Similar to the turn startup" issue!!

But I have a question for you.
Do you have a PowerShare USB Port and connecting something to it or even "Enabled" USB PowerShare in BIOS?
Because I have a doubt in that, I am always connecting my USB mouse in that USB PowerShare port.
 

My Computer

System One

  • OS
    8.1 Enterprise
I've been shutting down my Y510p for months successfully. I don't know why, but this issue hasn't appeared in months, may be a Windows 8.1 update fixed this, who knows.

I don't know what USB PowerShare means. I have x2 USB 3.0 always in use, cause I use a mouse and an external WiFi card. I have also x1 USB 2.0 always-on port, but I don't use to connect anything there, just external HDD's (well, for that, I move the mouse to the 2.0 port and connect the HDD to the 3.0).

So, for me, it seems solved :thumb:
 

My Computer

System One

  • OS
    Windows 8.1 x64
    Computer type
    Laptop
    CPU
    Intel Quad-core i7-4700MQ, Intel HD 4600
    Motherboard
    Intel HM86 (Lynx Point)
    Memory
    x1 slot 8GB RAM DDR3
    Graphics Card(s)
    nVIDIA GT 755M 2GB GDDR5
    Screen Resolution
    15.6" 1920x1080
    Hard Drives
    1TB 5400rpm + 24GB SSD M.2 cache
    Other Info
    Intel Wireless-N 7260
OK thanks.
Well, what do you think what is causing this problem with my Dell Inspiron 15z 5523, it's just 4 months old.
I've disabled "Turn on fast startup" and even though, I noticed this problem occurs many times while I leave the laptop's display turned off and then IDM automatically shuts down Windows when it finishes downloading.

Can this be the IDM fault?

Right now, I have decided to just shut down my laptop manually everyday for 1 month or 2 without the display being turned off and see if it will hang someday...

This problem ANNOYS me a lot and I can't just put off thinking of it! I am not being able to use my laptop very well unless I know the root cause of this.

OK do you think if I even left the laptop while it is hanging like this... Will it turn off after time? May if I leave it for 30 minutes - 1 hour, will it turn of at the end though? Because laptop hangs and not powering down after Windows shuts down worries me a lot.
So what if I left IDM someday download and let it turn it off after finishing and then that time I was sleeping, and it turned out that Windows shut down but laptop hang an didn't actually power down. So shouldn't I worry about this and and will it power down after few minutes or hours?

Because I personally didn't try to leave it hanged like this because every time it happened I was afraid of the Fan blowing so fast, as far as I remember the last time I left it like this maybe was 30 minutes and it didn't power down so I hold down the power button.
 

My Computer

System One

  • OS
    8.1 Enterprise
I don't know, if your laptop still does this, and you have all the Windows Updates, then Windows Update didn't solve my problem. Try to install the very latest driver for your Intel, ATI or nVIDIA graphic card. I use generic drivers, that means, I uninstall completely all the original graphic card drivers, and the download from the Intel website and nVIDIA website the generic drivers, and install them.
 

My Computer

System One

  • OS
    Windows 8.1 x64
    Computer type
    Laptop
    CPU
    Intel Quad-core i7-4700MQ, Intel HD 4600
    Motherboard
    Intel HM86 (Lynx Point)
    Memory
    x1 slot 8GB RAM DDR3
    Graphics Card(s)
    nVIDIA GT 755M 2GB GDDR5
    Screen Resolution
    15.6" 1920x1080
    Hard Drives
    1TB 5400rpm + 24GB SSD M.2 cache
    Other Info
    Intel Wireless-N 7260
But DELL didn't recommend me to download generic drivers, they said to stick to their drivers and I wait for their updates.
I installed an updated Intel generic driver but someday the area electricity went off and then I shut down my laptop so I don't use off my battery after the electricity came back, I turned on my laptop and as soon as Windows 8.1 started it did a BSOD, it was referring to "Power service terminated unexpectedly" and Microsoft told me the laptop lost power and it is probably because of the new GPU.

Now, when you faced this hang issue, did you try to leave the laptop for a few minutes or hours? Does it turn itself off after some time?
Or it never turns off?
I have read many posts that people who faced this problem say that after 10 minutes laptop restarts and some who says it takes time to actually turns off. But as far as I remember I left it for about 30 minutes and it was still hang and didn't turn off so I was afraid of the fan so I hold down the power button to turn it off.

I want to try again and leave it for 1 hour or though to see if it will turn off but do you think this is risky?

It is also so annoying and irritating to just test the shut down issue everyday instead of just using the laptop at ease!!
I had an i3 TOSHIBA laptop with Windows 7 and I always left it downloading games and files using IDM and then turns off laptop every time without any problem..

Now I have an i7 DELL laptop and I am having nightmare leaving IDM turns off laptop by itself end EVEN testing the normal manually shut down operation.

Is this a Windows 8 issue or am I just mistaken buying a DELL laptop, but strange... Many people with HP, Toshiba and ACER also faced this issue after upgrading from Windows 8 to Windows 8.1 So do all these laptops have hardware issues with shutting down?
 

My Computer

System One

  • OS
    8.1 Enterprise
Since your problem is not solved, install generic drivers. Lenovo would also say to me "use our web page drivers". I'm not doing it, and I have no problems at all.

I did not try to left the laptop and wait it to shut down. I think it stays like that forever.

The only thing I can suggest you is to uninstall your current drivers, first nVIDIA or ATI, if you have, then Intel's, reboot, and install generic Intel drivers and then nVIDIA or ATI.
 

My Computer

System One

  • OS
    Windows 8.1 x64
    Computer type
    Laptop
    CPU
    Intel Quad-core i7-4700MQ, Intel HD 4600
    Motherboard
    Intel HM86 (Lynx Point)
    Memory
    x1 slot 8GB RAM DDR3
    Graphics Card(s)
    nVIDIA GT 755M 2GB GDDR5
    Screen Resolution
    15.6" 1920x1080
    Hard Drives
    1TB 5400rpm + 24GB SSD M.2 cache
    Other Info
    Intel Wireless-N 7260
I left IDM again 2 hours ago and it shut down windows while display is turned off and when I came back from bathroom, I see my laptop was hang. I waited for it for 1 hour but it still didn't truly turn off. Only the Power Button and the Power Indicator was lit.

Should I wait for more than 1 hour??!! Impossible.
Even if it did turn off after a few hours, this is not a solution to wait for my laptop to shut down... So everytime it does this hang, the CPU fan works so so hard and spins so so fast for a few hours until laptop shuts down and until someday the fan will stop working because of this. I didn't EVEN play a game with this new laptop for 1 hour and hear the fan whirling that fast as it does with this hang issue..
 

My Computer

System One

  • OS
    8.1 Enterprise
Dude, just do the generic drivers thing if you want. If you don't want, don't post again all of that, you already said it like 3 times.

And yeah, the fans speed up when Windows 8.1 is about to shut down, that's OK, cause it should lasts 1-2 seconds. What's not OK is the hang out thing, of course.
 

My Computer

System One

  • OS
    Windows 8.1 x64
    Computer type
    Laptop
    CPU
    Intel Quad-core i7-4700MQ, Intel HD 4600
    Motherboard
    Intel HM86 (Lynx Point)
    Memory
    x1 slot 8GB RAM DDR3
    Graphics Card(s)
    nVIDIA GT 755M 2GB GDDR5
    Screen Resolution
    15.6" 1920x1080
    Hard Drives
    1TB 5400rpm + 24GB SSD M.2 cache
    Other Info
    Intel Wireless-N 7260
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