Windows 8 and 8.1 Forums


Windows Not Detecting OEM Recovery Partition

  1. #1


    Posts : 2
    Windows 8.1 x64

    Windows Not Detecting OEM Recovery Partition


    I recently purchased a new Dell XPS laptop with SSD. The first thing I did after receiving it was to split the C drive into two using Easeus Partition Manager. Probably due to this, neither Windows nor the Dell Backup & Recovery software detect the recovery partition any more.

    When I launch Windows built in recovery creator, it's 'Copy the recovery partition from the PC to the recovery drive' option is grayed out. If I click next, it would say 'We can't create a recovery drive on this PC. Some required files are missing'.
    Dell Backup and Recovery says 'Corrupted Environment. Dell Backup and Recovery has not been able to detect the Recovery Partition on this computer. It may be missing or corrupted." (see screenshots below).
    Click image for larger version Click image for larger version Click image for larger version

    One thing I am 100% sure is that the recovery partition is present and is intact. I was able to create a bootable USB using Dell Backup and Recovery (this is different from a full recovery media in the sense that the laptop will boot from USB, and then recover from the recovery partition). Using this USB, I was able to restore the OS properly. Unfortunately, even after this factory restore, Windows doesn't detect the recovery partition.

    I did some research on this here and on other forums. Based on that, I am posting what I have done until now hoping that it will be helpful.

    1. Output of diskpart
    Click image for larger version
    Here, partition 4 and partition 9 both have WinRE.wim. Partition 4 also has Reagent.xml. Both have the GUID same, but offset is different.

    2. Output of various commands
    Code:
    reagentc /disable 

    succesfull

    Code:
    reagentc /info & 
    reagentc /enable

    REAGENTC.EXE: Operation failed: 3
    REAGENTC.EXE: An error has occurred.

    Code:
    recimg /showcurrent
    The recovery image configuration cannot be found. The system cannot access the configuration file.
    Error Code - 0x80070002

    3. I also tried modifying the c:\Windows\System32\ReAgent.xml file without success.
    Based on the output of 'diskpart detail partition' shown below, I updated the file.
    Click image for larger version

    Attempt 1:

    Code:
    <?xmlversion='1.0' encoding='utf-8' standalone='yes'?>
    <WindowsREversion="2.0">
    <WinreBCD id=""></WinreBCD>
    <WinreLocation path="" id="0"offset="0"></WinreLocation>
    <ImageLocation path="" id="0"offset="0"></ImageLocation>
    <PBRImageLocation path=""id="de94bba4-06d1-4d40-a16a-bfd50179d6ac"offset="494766391296"index="0"></PBRImageLocation>
    <PBRCustomImageLocation path="" id="0"offset="0" index="0"></PBRCustomImageLocation>
    <InstallState state="0"></InstallState>
    <OsInstallAvailablestate="0"></OsInstallAvailable>
    <CustomImageAvailablestate="0"></CustomImageAvailable>
    <WinREStaged state="0"></WinREStaged>
    <ScheduledOperationstate="4"></ScheduledOperation>
    <OperationParam path=""></OperationParam>
    <OsBuildVersion path=""></OsBuildVersion>
    <OemTool state="0"></OemTool>
    </WindowsRE>

    Attempt 2:

    Code:
    <?xmlversion='1.0' encoding='utf-8' standalone='yes'?>
    <WindowsREversion="2.0">
    <WinreBCD id=""></WinreBCD>
    <WinreLocation path="Windows\Recovery"id="de94bba4-06d1-4d40-a16a-bfd50179d6ac"offset="494766391296"></WinreLocation>
    <ImageLocation path="Windows\Recovery"id="de94bba4-06d1-4d40-a16a-bfd50179d6ac"offset="494766391296"></ImageLocation>
    <PBRImageLocation path="Windows\Recovery"id="de94bba4-06d1-4d40-a16a-bfd50179d6ac"offset="494766391296"index="0"></PBRImageLocation>
    <PBRCustomImageLocation path="" id="0"offset="0" index="0"></PBRCustomImageLocation>
    <InstallState state="0"></InstallState>
    <OsInstallAvailablestate="0"></OsInstallAvailable>
    <CustomImageAvailablestate="0"></CustomImageAvailable>
    <WinREStaged state="0"></WinREStaged>
    <ScheduledOperationstate="4"></ScheduledOperation>
    <OperationParam path=""></OperationParam>
    <OsBuildVersion path=""></OsBuildVersion>
    <OemTool state="0"></OemTool>
    </WindowsRE>
    Here, 'WinRe.wim' is located in 'Partition 9\Windows\Recovery'. That's why I used 'Windows\Recovery' as the 'WinreLocation path'.

    Neither of these worked.

    Please give me your suggestions on making this work.

      My System SpecsSystem Spec

  2. #2


    Posts : 5,592
    ME, XP,Vista,Win7,Win8,Win8.1


    I would recommend you making the DELL OEM manufacturer's Recovery DVD's or USB drive.
    Dell Windows 8 Recovery.
    Windows 8 - Recovery Media in 99 Seconds - YouTube
    Recovering Windows using the Dell Direct USB Key - YouTube
    Dell Direct USB Key Solution - YouTube
    Dell Recovery Mode - Making Recovery CD - YouTube
    or
    How to order Microsoft official Dell OEM manufacturer's Recovery Disks.
    Manuals | Dell US
      My System SpecsSystem Spec

  3. #3


    Posts : 2
    Windows 8.1 x64


    Quote Originally Posted by theog View Post
    I would recommend you making the DELL OEM manufacturer's Recovery DVD's or USB drive.
    Thank you. Unfortunately, I actually had tried that without success. This laptop doesn't have optical drive. Dell send me a recovery DVD. I extracted its contents and made a bootable USB using which I re-installed Windows. Even then, it didn't detect the recovery drive.

    I will go through the links you gave once I reach home and post back.
      My System SpecsSystem Spec

  4. #4


    I tried copying ReAgent.xml file(with no values) set first, before copying the install.wim to the Recovery folder(C:\Windows\System32\Recovery) and enabling reagent.exe. It worked out for me. No additonal drives are required or the editing of values in the xml, like you have done.

    For reference you can check these links.
    TeraByte Unlimited Knowledge Base
    or https://www.winhelp.us/restore-windows-re.html

    Give it a try.

    Thanks,
    Karnan
      My System SpecsSystem Spec

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