- Messages
- 43
I'm perplexed! Three weeks ago I bought a new laptop (Toshiba Satellite 15) and had it set up by Staples. They installed Windows 8.1. Over several days I was able to tweak the OS it into a usable state.
. . . but the laptop itself didn't work out. I exchanged it for an HP 14 n028US and ordered the same installation from Staples. Since 8.1 wasn't available in the Windows store, Staples loaded it from a flash drive they had. This time I'm noticing problems that weren't present on the Toshiba with the same W8.1:
1) Frequent IE crashes and inability to load web pages (long-running script or hang error).
2) Unable to install HP Laser Jet 1020 printer. It installed easily on the Toshiba.
3) When I increase the size of desktop icons to medium, the mouse wheel no longer works to increase text size in Windows Live Mail. I can have the mouse function or larger desktop icons, but not both.
4) When pasting from the internet into Windows Live Mail, there is a very long delay.
Why would there be this difference between the Toshiba and the HP laptops, after installing the same OS? Does this sound like a problem with the laptop or with the OS?
Should I try to solve each individual problem, or reinstall Windows 8.1? I've search for solutions for the above problems and haven't found any. I have a LOW level of technical ability. I'm reluctant to do a reinstall at Staples because I've already lost a lot of work (=money) dealing with these problems.
. . . but the laptop itself didn't work out. I exchanged it for an HP 14 n028US and ordered the same installation from Staples. Since 8.1 wasn't available in the Windows store, Staples loaded it from a flash drive they had. This time I'm noticing problems that weren't present on the Toshiba with the same W8.1:
1) Frequent IE crashes and inability to load web pages (long-running script or hang error).
2) Unable to install HP Laser Jet 1020 printer. It installed easily on the Toshiba.
3) When I increase the size of desktop icons to medium, the mouse wheel no longer works to increase text size in Windows Live Mail. I can have the mouse function or larger desktop icons, but not both.
4) When pasting from the internet into Windows Live Mail, there is a very long delay.
Why would there be this difference between the Toshiba and the HP laptops, after installing the same OS? Does this sound like a problem with the laptop or with the OS?
Should I try to solve each individual problem, or reinstall Windows 8.1? I've search for solutions for the above problems and haven't found any. I have a LOW level of technical ability. I'm reluctant to do a reinstall at Staples because I've already lost a lot of work (=money) dealing with these problems.
My Computer
System One
-
- OS
- Windows 8.1