Windows 8 and 8.1 Forums


Windows 8.1 shutdown/restart problem.

  1. #1


    Posts : 4
    Windows 8

    Windows 8.1 shutdown/restart problem.


    I have an alienware 14 laptop that came with windows 8, and decided to upgrade to 8.1. The upgrade went fine and mist things seem to work. Overall I much prefer it to just 8, but I do now have a problem with shutting down and restarting. If I select shutdown the screen goes black but all my aliens are LEDs stay on an the hard drive is still spinning but it never goes off fully unless you hold the power button. If I restart it behaves in the same way but the after a few minutes will eventually restart. I have tried turning off fast boot and hibernate but nothing fixes it. Any ideas?

      My System SpecsSystem Spec

  2. #2


    Posts : 2,627
    win8.1.1 enterprise


    not sure what caused it ,but you could try creating or downloading this desktop shutdown shortcut to see how it handles the shutdown for you Shut Down Shortcut - Create in Windows 8
      My System SpecsSystem Spec

  3. #3


    Posts : 4
    Windows 8


    That didn't work but I have got to the bottom of it. In case anyone else has the same issue, it is the Qualcomm Bluetooth driver that needs updating to the latest version. It seems that this is what is preventing the proper shutdown/restart.
      My System SpecsSystem Spec

Windows 8.1 shutdown/restart problem.
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