Pastel Pony
New Member
- Messages
- 15
(PREVIOUSLY POSTED THIS IN THE WRONG FORUM)
This issue has been ongoing for months, ever since I purchased the computer in November. Microsoft basically abandoned my issue and I personally have not been able to solve it myself.
I am using an ASUS K55N laptop, equipped with an AMD A8-4500M APU, 4GB single-channel RAM, and of course, Windows 8 standard x64.
Occasionally, anywhere from an hour to three days after a boot-up, the computer will hang while in sleep mode (screen will be off but indicator lights will remain on for about 5 minutes in sleep mode) and shut off. Upon restarting, I'll be greeted by a "Your PC ran into a problem and had to restart" Windows prompt. Of course, a minidump will also be produced. However, there is no BSOD anywhere to be found.
Upon looking into these dump files with WinDbg, all of them point toward my Atheros AR9485 wireless card's driver; either athw8x.sys or athrx.sys depending on the driver I was using at the time. I have tried several Atheros drivers, to no avail. I have tried using new drivers, old drivers, Windows 7 drivers, you name it. At this moment, I am using a Windows 7 driver. Yet, it has not solved the issue.
Verifier is disabled, although I believe my issue can be attributed to debugging. I have literally tried everything and it persists. Please help me with my issue.
Attached are my SF diagnostics tool logs.
This issue has been ongoing for months, ever since I purchased the computer in November. Microsoft basically abandoned my issue and I personally have not been able to solve it myself.
I am using an ASUS K55N laptop, equipped with an AMD A8-4500M APU, 4GB single-channel RAM, and of course, Windows 8 standard x64.
Occasionally, anywhere from an hour to three days after a boot-up, the computer will hang while in sleep mode (screen will be off but indicator lights will remain on for about 5 minutes in sleep mode) and shut off. Upon restarting, I'll be greeted by a "Your PC ran into a problem and had to restart" Windows prompt. Of course, a minidump will also be produced. However, there is no BSOD anywhere to be found.
Upon looking into these dump files with WinDbg, all of them point toward my Atheros AR9485 wireless card's driver; either athw8x.sys or athrx.sys depending on the driver I was using at the time. I have tried several Atheros drivers, to no avail. I have tried using new drivers, old drivers, Windows 7 drivers, you name it. At this moment, I am using a Windows 7 driver. Yet, it has not solved the issue.
Verifier is disabled, although I believe my issue can be attributed to debugging. I have literally tried everything and it persists. Please help me with my issue.
Attached are my SF diagnostics tool logs.
Attachments
My Computer
System One
-
- OS
- Windows 8 x64
- Computer type
- PC/Desktop
- System Manufacturer/Model
- Asus K55N
- CPU
- AMD A8-4500M
- Motherboard
- Asus A55/A60
- Memory
- 4GB 1600Mhz single-channel
- Graphics Card(s)
- AMD Radeon 7640G
- Sound Card
- Realtek High Definition Audio
- Monitor(s) Displays
- 15.6in Asus laptop screen
- Screen Resolution
- 1366x768
- Hard Drives
- 500GB 5400RPM