Windows 8 and 8.1 Forums


Win 8.1 Recovery Erro: "Some Media Files Are Missing"

  1. #1


    Posts : 2
    Windows 8.1 Pro 64bit

    Win 8.1 Recovery Erro: "Some Media Files Are Missing"


    Hello, I'm trying to do a complete recovery of my Windows 8.1 laptop (The "Remove everything and reinstall Windows" option). A few seconds after I try to initiate the recovery, I am stopped by a message that says:

    "Some Media Files are Missing
    Your Windows installation or recovery media will provide these files"

    After this message appears I am prompted to cancel the restoration. How can I bypass this message to continue with the recovery? My laptop is 4 years old and is ready for a recovery.

    My laptop was purchased running Windows 7 64bit, from which I upgraded to Win 8 64bit Pro through a free download from my school. I have my Win8 installation key, but not the download files. I upgraded to 8.1 through the Windows Store free download.

    Acer Aspire 5742
    Intel Core i5 2.53 GHz (original gen)
    4.0 GB RAM

    Thanks for any help!

      My System SpecsSystem Spec

  2. #2


    Posts : 5,360
    7/8/ubuntu/Linux Deepin


    I have my Windows 8 installation key, but not the download files
    Unfortunately, the installation files are exactly what you need. See if you can get them from a friend, or otherwise you may need to resort to google.

    If you have a product key , you may be able to d/l 8,0 from MS , then go through the whole d/l 8.1 again as well. This time, select the option to install by creating media.Click image for larger version

    Maybe you could try the two setupbox workaround first as you have an 8.0 key.
      My System SpecsSystem Spec

  3. #3


    Posts : 2
    Windows 8.1 Pro 64bit


    Quote Originally Posted by SIW2 View Post
    I have my Windows 8 installation key, but not the download files
    Unfortunately, the installation files are exactly what you need. See if you can get them from a friend, or otherwise you may need to resort to google.
    If I were to obtain the 8.0 download files (It's the 8.0 files, right?), where would I put them on my computer so Windows 8.1 will recognize that I have them?
      My System SpecsSystem Spec

  4. #4


    Posts : 5,592
    ME, XP,Vista,Win7,Win8,Win8.1


    If I were to obtain the 8.0 download files
    Use the file to make a ISO.
    Windows 8 and Windows 8.1 ISO - Download or Create
      My System SpecsSystem Spec

Win 8.1 Recovery Erro: "Some Media Files Are Missing"
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