Windows 8 and 8.1 Forums

video won't show

  1. #1

    video won't show


    I appreciate your help. When I go to NEWS then I click on the picture with VIDEO, all I can see is a dark screen with an arrow on left top screen indicating going back. Could you please tell me what's wrong with my computer or OS. Why it doesn't show the video. Thanks.

      My System SpecsSystem Spec

  2. #2


    Posts : 1,360
    Windows 8.1 Enterprise


    Are you having any issues viewing video from a web browser?

    Below is a link to the Apps Troubleshooter, it may help isolate the problem..

    Troubleshoot problems with an app - Microsoft Windows Help
    Last edited by ectech; 20 Dec 2013 at 03:32.
      My System SpecsSystem Spec

  3. #3


    Sloe Deth, Californicatia
    Posts : 3,908
    Windows 8 Pro with Media Center/Windows 7


    Is it a Tile app? There should be settings for the app if you pull up the charms bar and hit the gear icon. maybe there is a setting in there to tell it how to show video.
      My System SpecsSystem Spec

  4. #4


    Posts : 2,627
    win8.1.1 enterprise


    it maybe that you need adobe flash or another player that the news app is using ,I'm thinking it might be Microsoft Silverlight
      My System SpecsSystem Spec

  5. #5


    Thank YOU ALL who have helped me. The OS indeed needs codec to play videos.
      My System SpecsSystem Spec

  6. #6


    Posts : 2,627
    win8.1.1 enterprise


    good to see you fixed it ,enjoy
      My System SpecsSystem Spec

video won't show
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