olliejjc16
New Member
- Messages
- 2
Hi I need to access some files on my laptop but I cannot for the life of me get it to boot. Over the last few days I was receiving kernel page error blue screens which restarted my computer but once I stopped using google chrome it seemed to solve the problem. However earlier today the blue screen appeared again but this time I cannot boot the laptop. It starts up then the blue screen flashes saying system needs to restart, system restarts and then goes to system repair saying something like "repairing disk errors, will take an hour or more". I've left it for a few hours both times but it doesn't seem to be doing anything. Then I tried to create a recovery file on a usb and activated it using the bios which should bring up a recovery menu but it just goes to a black screen where it hangs for ages before the blue need to restart screen comes up again. At my wits end here, laptop is only 2 months or so old and can't seem to figure out a way to fix it. I'm using windows 8.1 and its an acer aspire e1-571, please help!! Thanks!
My Computer
System One
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- OS
- Windows 8.1