My laptop wont boot dont know what to do next urgent!!!

olliejjc16

New Member
Messages
2
Hi I need to access some files on my laptop but I cannot for the life of me get it to boot. Over the last few days I was receiving kernel page error blue screens which restarted my computer but once I stopped using google chrome it seemed to solve the problem. However earlier today the blue screen appeared again but this time I cannot boot the laptop. It starts up then the blue screen flashes saying system needs to restart, system restarts and then goes to system repair saying something like "repairing disk errors, will take an hour or more". I've left it for a few hours both times but it doesn't seem to be doing anything. Then I tried to create a recovery file on a usb and activated it using the bios which should bring up a recovery menu but it just goes to a black screen where it hangs for ages before the blue need to restart screen comes up again. At my wits end here, laptop is only 2 months or so old and can't seem to figure out a way to fix it. I'm using windows 8.1 and its an acer aspire e1-571, please help!! Thanks!
 

My Computer

System One

  • OS
    Windows 8.1
its even worse now, doesn't even do the repairing disk errors, screen just goes black! sometimes it goes to diagnosing pc but that doesnt seem to do anything either, don't know what to do
 

My Computer

System One

  • OS
    Windows 8.1
Your hard drive must have gotten wracked during a Blue-Screen or a hard-reboot.

Download Hiren's from my link below, burn it, boot to it on your laptop - Your laptop has a regular Mechanical HDD? If you have a solid state drive, you can't do this.

Assuming you have a regular HDD boot to Hiren's and choose Dos Programs and then Hard disk tools.

Find the make of your HD, if you have a WD or Seagate HD you can use Gwscan on page 3. Run the first 2 tests, the results of the 2nd test will tell you if you need to run the 3rd test, the full drive scan. IF and only if it tells you there is a read error, run the 3rd test.

If you have a Hitachi or Toshiba or Samsung HD you have to use those branded tools in there, but it is much the same, run the 1st test which is a Smart test, then a quick scan , and then a full scan only if it tells you.

If it finds read errors, do the full scan which should take about an hour.

Then try to reboot

If your HDD comes up clean in those tests, then reboot Hiren's and go into Mini XP which is off the root of the disk, when it comes up look for a Drive Scan link in the Program Menu,

It will run a pre programmed CHKDSK and if there ar any errors on the drive, it will fix em, its the same thing Windows 8 does, only Windows 8 hides any progress.

Run the tests, and see if it finds errors, then do the full scan

Note - If you DO find read errors, and it fixes them, you should still run the CHKDSK from Mini XP, or, you cna do it from a Windows 8 install disk command prompt. I just use Hiren's cos I dont have to swap out the disk.
 

My Computer

System One

  • OS
    Windows 8 Pro with Media Center/Windows 7
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Asus M2N-MX SE Plus § DualCore AMD Athlon 64 X2, 2300 MHz (11.5 x 200) 4400+ § Corsair Value Select
    CPU
    AMD 4400+/4200+
    Motherboard
    Asus M2N-MX SE Plus/Asus A8M2N-LA (NodusM)
    Memory
    2 GB/3GB
    Graphics Card(s)
    GeForce 8400 GS/GeForce 210
    Sound Card
    nVIDIA GT218 - High Definition Audio Controller
    Monitor(s) Displays
    Hitachi 40" LCD HDTV
    Screen Resolution
    "1842 x 1036"
    Hard Drives
    WDC WD50 00AAKS-007AA SCSI Disk Device
    ST1000DL 002-9TT153 SCSI Disk Device
    WDC WD3200AAJB-00J3A0 ATA Device
    WDC WD32 WD-WCAPZ2942630 USB Device
    WD My Book 1140 USB Device
    PSU
    Works 550w
    Case
    MSI "M-Box"
    Cooling
    Water Cooled
    Keyboard
    Dell Keyboard
    Mouse
    Microsoft Intellimouse
    Internet Speed
    Cable Medium Speed
    Browser
    Chrome/IE 10
    Antivirus
    Eset NOD32 6.x/Win Defend
    Other Info
    Recently lost my Windows 8 on my main PC, had to go back to Windows 7.
I have not used Hiren's, so have no idea of it's capabilities.

You could, as an alternative, download a live CD/DVD installation and boot up on that. I could recommend Knoppix, as it is one of the most straightforward. Luck on your side, you should then be able read at least some of your hard disk and extract the essential private material.
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    Other Info
    Use several different computers during a day, so specs are irrelevant.
Back
Top