Windows 8 and 8.1 Forums


Can not boot to desktop / Black screen with mouse

  1. #1


    Posts : 8
    Windows 8

    Can not boot to desktop / Black screen with mouse


    Hello!
    It seems Win8.1 doesn't like my old graphic card drivers like Win8 did.
    In many cases when turn on my machine it boots to desktop but it doesn't show it - it just shows my mouse cursor and pure black background. When i click the power button tho, the desktop pops up for a second then the shutting down screen appears. After few reboots i finally managed to get to the desktop and use my computer (chances are 1:5 reboots lol).

    I followed some tutorials i found on the internetz , explaining how sometimes ATI and NET framework 3.5 doesn't work together - this is not the case 'cause i tried following this tutorial to uninstall , clean and reinstall the latest drivers available for my crappy videocard + NET framework. Didn't worked...

    I noticed something interesting while booting to Windows.
    IF there will be black screen with cursor - the boot time takes 1-2 seconds, IF everything will be alright - the boot process will take about 25 seconds. (just thought i should tell you this as well)

    And finally here's my configuration:
    Pentium 4 , 3.2GHz
    ATI Radeon X550
    2GB DDR2 RAM


    I'll be grateful if someone helps me solve this problem. Thanks in advance!
    Note: PLEASE save your comments that i need a new PC. I know that!

      My System SpecsSystem Spec

  2. #2


    Posts : 2,627
    win8.1.1 enterprise


    Quote Originally Posted by psydex View Post
    Hello!

    Note: PLEASE save your comments that i need a new PC. I know that!
    lol, most of us need one ,ones who comment already got there ,
    any chance you motherboard has an on board video device you could try using instead of the ATI Radeon video card
      My System SpecsSystem Spec

  3. #3


    Posts : 8
    Windows 8


    Quote Originally Posted by caperjack View Post
    lol, most of us need one ,ones who comment already got there ,
    any chance you motherboard has an on board video device you could try using instead of the ATI Radeon video card
    I'm experienced forumer and i heard enough "get new PC" type responses.

    Anyway, i tried to run with the one Windows provides (the Basic) but it doesn't seem to be working for me. Thinks my screen is 4:3 and moving windows around is choppy. I had to install ATI's drivers.

    My motherboard by the way is Asrock 775-DUAL VSTA.

    Note: I haven't had these issues with Windows 8 (before upgrading to 8.1)
      My System SpecsSystem Spec

  4. #4


    Posts : 2,627
    win8.1.1 enterprise


    ok, motherboard has no graphic chip ,
    so if you have win8 drivers for you video card try right click on the driver file and run in compatibility mode
      My System SpecsSystem Spec

  5. #5


    Posts : 8
    Windows 8


    Quote Originally Posted by caperjack View Post
    ok, motherboard has no graphic chip ,
    so if you have win8 drivers for you video card try right click on the driver file and run in compatibility mode
    I did! That was the only way to install them (compability> vista)
      My System SpecsSystem Spec

  6. #6


    Posts : 2,627
    win8.1.1 enterprise


    sorry ,have no solid answer, going back to win8 might be an option
      My System SpecsSystem Spec

  7. #7


    Posts : 8
    Windows 8


    Quote Originally Posted by caperjack View Post
    sorry ,have no solid answer, going back to win8 might be an option
    Only if it's the only option.
      My System SpecsSystem Spec

  8. #8


    Sorry but video card drivers for older models, just do not work on 8.1, been there myself, with same results, just cursor and possibility to get to Task manager with Ctrl-Alt-Del. Tried uninstalling drivers and let Win put any ones but no dice. Solved couple of weeks later on when appropriate "legacy" drivers were released by AMD. So look for drivers marked "Legacy" for win 8.1. For mine HD3850, it's younger but may apply to your's too are "amd_catalyst_13.4_legacy_beta_vista_win7_win8".
      My System SpecsSystem Spec

  9. #9


    Posts : 8
    Windows 8


    Quote Originally Posted by CountMike View Post
    Sorry but video card drivers for older models, just do not work on 8.1, been there myself, with same results, just cursor and possibility to get to Task manager with Ctrl-Alt-Del. Tried uninstalling drivers and let Win put any ones but no dice. Solved couple of weeks later on when appropriate "legacy" drivers were released by AMD. So look for drivers marked "Legacy" for win 8.1. For mine HD3850, it's younger but may apply to your's too are "amd_catalyst_13.4_legacy_beta_vista_win7_win8".
    I'm currently using the only ones available @ amd website which ARE legacy. I'll try the ones you mentioned (the beta 13.4) and will reply with feedback
      My System SpecsSystem Spec

  10. #10


    Harrisonburg, Va.
    Posts : 10,488
    Windows 8.1.1 Pro with Media Center


    You could use:

    DriverMax

    to check your drivers.

    I use the Pro version & it works good.

    I'm sure after I post this a billion nay-sayers will jump in & denigrate the program.
    That means nothing to me since I know the program works good from personal experience.
      My System SpecsSystem Spec

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