Windows 8 and 8.1 Forums


Office 2013 will not install

  1. #1


    Posts : 54
    windows 8 pro

    Office 2013 will not install


    Hi,
    I hope someone can help. Brand new hp laptop came with windows 7 installed but also windows 8 disc.
    I upgraded to windows 8 and then to 8.1 . No problems.

    I then tried to install Office Home & Business 2013, The following then happens----


    1. I ENTER PRODUCT CODE NO PROBLEM
    2. I SELECT COUNTRY UNITED KINGDOM NO PROBLEM
    3. OPTION TO VERIFY LANGUAGE IS GREYED OUT SO I PROCEED TO 4 BELOW
    4. THE CONTINUE BUTTON IS GREEN, I GO TO CLICK ON THIS AND AS SOON AS THE MOUSE HOVERS OVER IT
    THE BUTTON CHANGES TO GREY BEFORE I CLICK ON IT.WHEN I DO CLICK ON THE CONTINUE BUTTON IT STILL
    STAYS GREY AND NOTHING HAPPENS. MOVE MOUSE AWAY BUTTON GOES BACK TO GREY.


    Am i doing something daft ? i've tried six times but always the same result.

    All ideas and suggestions welcome.

    Thanks Dom.

      My System SpecsSystem Spec

  2. #2


    Hafnarfjörður IS
    Posts : 4,376
    Linux Centos 7, W8.1, W7, W2K3 Server W10


    Hi there
    1) ensure any old / previous Office version is uninstalled - including any Demo / invasionware type of product.
    2) Copy the contents of the DVD to disk - keep folders in same order
    3) go to the relevant x86 / x64 folder (depending on whether you want to install the 32 or 64 bit version).
    4) run the setup EXE file.

    Step 2) might appear unnecessary but I've found in the past sometimes copying to HDD before install works whereas installing from DVD sometimes fails. Don't ask me why - I've had this with perfectly good DVD's and nothing wrong with the DVD writer either.

    Cheers
    jimbo
      My System SpecsSystem Spec

  3. #3


    Posts : 54
    windows 8 pro


    Hi jimbo,
    Thanks for reply,Sorry i did not state that there was no disc with office 2013 just a card with product key on it.

    There is no previous editions of office on the laptop.

    Thanks Dom
      My System SpecsSystem Spec

  4. #4


    Hafnarfjörður IS
    Posts : 4,376
    Linux Centos 7, W8.1, W7, W2K3 Server W10


    Hi there
    How do you install office 2013 from this -- I suppose it's via that wretched store again --however if you have a valid product key and you've already tried to install it you might have to sign in with a Microsoft account to do it again. Have a browse through this document.

    Microsoft Support

    (I really HATE these online installers - I'd always prefer the actual Disk or at lease the EXE file(s)).

    Another way would be to get the backup media - try getting that and then install from the media in the Classic way. Small fee will be charged though.

    Get Office: OEM Download page - Office.com

    Cheers
    jimbo
      My System SpecsSystem Spec

  5. #5


    Posts : 54
    windows 8 pro


    It was simple. Installed using Internet explorer, worked first time.
    Never heard of that before but youre never to old to learn or Chrome was having a bad day?

    Dom
      My System SpecsSystem Spec

  6. #6


    Sloe Deth, Californicatia
    Posts : 3,908
    Windows 8 Pro with Media Center/Windows 7


    If you downloaded this from the store, there is a HUGE issue with those installation files, get your money back and buy it on a Disk, I know they have them. The Disk versions never have any install problems.
      My System SpecsSystem Spec

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