Windows 8 and 8.1 Forums


Need help with Factory Restore using Acer Media and more

  1. #1


    USA
    Posts : 1
    WIN 8.1 PRO

    Need help with Factory Restore using Acer Media and more


    I have never posted on a forum tho i read and educate myself from them all the time. However i really would like to get this process below correct because i dont want to corrupt any hardware from bad drivers.

    I purchased an ACER ASPIRE V5-571P and have had nothing but issues with windows 8. I have restored the computer once using acer recovery media but there are still partitions from previous install and i have no access to the original factory recovery partition either. Id like to know how to fully reformat the entire disk and restore the recovery media back to 8.0 with the correct manufacturer drivers and then reinstall my purchased 8.0 pro upgrade without losing my drivers from acer... lastly then continue to and upgrade to the 8.1 Pro finally. As of now when i upgraded to 8.0 pro it deleted all my OEM ACER drivers and factory programs and now windows has replaced with best effort drivers and i dont know what drives should be there and what are incorrect at this point.

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      My System SpecsSystem Spec

  2. #2


    Sydney, Nova Scotia, Canada
    Posts : 6,490
    Windows 10 Education 64 Bit


    What procedure did you use to upgrade to 8 Pro? I've upgraded to 8 Pro several times on several different PC's and not lost any drivers? I just use the Add Features option and enter the 8 Pro code. It sounds like you bought the Retail 8 Pro upgrade Media when you should have just purchased the Pro Pack. Using Add Features just enables the Pro features that are disabled in 8 Core.
    Add Features to Windows 8

    Also have a look at these.
    Windows 8 and Windows 8.1 ISO - Download or Create
    Activate retail Windows 8.1 with Windows 8 Product key.
      My System SpecsSystem Spec

  3. #3


    Posts : 5,592
    ME, XP,Vista,Win7,Win8,Win8.1


    If you do not use Add Features to upgrade to Pro Pack, you will lose all ACER App's & Recovery.

    To upgrade Windows 8 core, you need to use the Pro Pack.

    To upgrade to Pro Pack
    No install files needed.
    Only the Upgrade key is need.

    Add Features to Windows 8
      My System SpecsSystem Spec

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