System shuts off while power goes... with UPS On

NRT

New Member
Messages
30
Location
Kerala, India
Hi,

My system shuts off automatically sometimes when the power goes with UPS on. UPS is not giving any beeps or warning signs though. At this time UPS seems On though. But my computer shuts off as if I unplugged its power cable. My UPS battery is new and UPS is 6 years old. Any help appreciated. :)


Thanks
 

My Computer

System One

  • OS
    Windows 8
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Assembled
    CPU
    AMD Athlon II X2 260 @ 3.2 Ghz
    Motherboard
    Gigabyte Technology Co., Ltd. M68MT-S2 (Socket M2)
    Memory
    8.0GB Dual-Channel DDR3 @ 669MHz (9-9-9-24)
    Graphics Card(s)
    ASUS EAH 5450 - 1 GB
    Sound Card
    Realtek HD Audio
    Monitor(s) Displays
    23 Inch - DELL SP2309W
    Screen Resolution
    2048x1152@60Hz
    Hard Drives
    488GB Seagate ST3500418AS ATA Device (SATA)
    PSU
    450W
    Case
    Iball - Standard Form - i8190
    Cooling
    Stock Cooling
    Keyboard
    Logitech
    Mouse
    Logitech
    Internet Speed
    4 MB/s
See if there is a software and/or firmware update for you UPS as well as any compatibility issues for the OS your are using.
 

My Computer

System One

  • OS
    Windows 8.1 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom build
    CPU
    AMD Phenom II X 4 965 BE
    Motherboard
    Gigabyte GA-MA790X-DS4
    Memory
    G-Skill 8 GB PC 8500
    Graphics Card(s)
    AMD XFX HD Radeon 6790D
    Sound Card
    Realtek HD onboard
    Monitor(s) Displays
    2l Samsung SyncMaster S20B300
    Screen Resolution
    1600 X 900
    Hard Drives
    Seagate Barracuda 320 GB w/OS
    Seagate Barracuda 1 TB data storage
    PSU
    Ultra X4 750 watt fully modular
    Case
    Thermaltake OverSeer RX 1 fulltower
    Cooling
    Cooler Master Hyper212 120mm
    Keyboard
    Logitech G510
    Mouse
    Razor DeathAdder 3.5
No. Its an ordinary UPS of V-guard, it seems there is no firmware update though.. it cant be connected through USB.


Thanks
 

My Computer

System One

  • OS
    Windows 8
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Assembled
    CPU
    AMD Athlon II X2 260 @ 3.2 Ghz
    Motherboard
    Gigabyte Technology Co., Ltd. M68MT-S2 (Socket M2)
    Memory
    8.0GB Dual-Channel DDR3 @ 669MHz (9-9-9-24)
    Graphics Card(s)
    ASUS EAH 5450 - 1 GB
    Sound Card
    Realtek HD Audio
    Monitor(s) Displays
    23 Inch - DELL SP2309W
    Screen Resolution
    2048x1152@60Hz
    Hard Drives
    488GB Seagate ST3500418AS ATA Device (SATA)
    PSU
    450W
    Case
    Iball - Standard Form - i8190
    Cooling
    Stock Cooling
    Keyboard
    Logitech
    Mouse
    Logitech
    Internet Speed
    4 MB/s
Well, like anything else electronic, they can and do go bad. If just may be time for a new one.
 

My Computer

System One

  • OS
    Windows 8.1 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom build
    CPU
    AMD Phenom II X 4 965 BE
    Motherboard
    Gigabyte GA-MA790X-DS4
    Memory
    G-Skill 8 GB PC 8500
    Graphics Card(s)
    AMD XFX HD Radeon 6790D
    Sound Card
    Realtek HD onboard
    Monitor(s) Displays
    2l Samsung SyncMaster S20B300
    Screen Resolution
    1600 X 900
    Hard Drives
    Seagate Barracuda 320 GB w/OS
    Seagate Barracuda 1 TB data storage
    PSU
    Ultra X4 750 watt fully modular
    Case
    Thermaltake OverSeer RX 1 fulltower
    Cooling
    Cooler Master Hyper212 120mm
    Keyboard
    Logitech G510
    Mouse
    Razor DeathAdder 3.5
any other input ??? cud it be a bad psu ??
 

My Computer

System One

  • OS
    Windows 8
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Assembled
    CPU
    AMD Athlon II X2 260 @ 3.2 Ghz
    Motherboard
    Gigabyte Technology Co., Ltd. M68MT-S2 (Socket M2)
    Memory
    8.0GB Dual-Channel DDR3 @ 669MHz (9-9-9-24)
    Graphics Card(s)
    ASUS EAH 5450 - 1 GB
    Sound Card
    Realtek HD Audio
    Monitor(s) Displays
    23 Inch - DELL SP2309W
    Screen Resolution
    2048x1152@60Hz
    Hard Drives
    488GB Seagate ST3500418AS ATA Device (SATA)
    PSU
    450W
    Case
    Iball - Standard Form - i8190
    Cooling
    Stock Cooling
    Keyboard
    Logitech
    Mouse
    Logitech
    Internet Speed
    4 MB/s
The UPS stays on but the PC just shuts down? Are there any error messages or BSOD's? What type of CPU cooler do you have...stock or aftermarket? Is the CPU cooler loose? Check all hardware and cable connections making sure that hardware components including RAM is fully and firmly seated. Is there an over heating issue?
 

My Computer

System One

  • OS
    Windows 8.1 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom build
    CPU
    AMD Phenom II X 4 965 BE
    Motherboard
    Gigabyte GA-MA790X-DS4
    Memory
    G-Skill 8 GB PC 8500
    Graphics Card(s)
    AMD XFX HD Radeon 6790D
    Sound Card
    Realtek HD onboard
    Monitor(s) Displays
    2l Samsung SyncMaster S20B300
    Screen Resolution
    1600 X 900
    Hard Drives
    Seagate Barracuda 320 GB w/OS
    Seagate Barracuda 1 TB data storage
    PSU
    Ultra X4 750 watt fully modular
    Case
    Thermaltake OverSeer RX 1 fulltower
    Cooling
    Cooler Master Hyper212 120mm
    Keyboard
    Logitech G510
    Mouse
    Razor DeathAdder 3.5
No. Its an ordinary UPS of V-guard, it seems there is no firmware update though.. it cant be connected through USB.


Thanks


Thats the only way those work, if it is not connected, it won't work. I have an old Tripplight, its over 6 years old, but my Windows 8 finds it.

It should by default stay on for about 10 minutes. If it is not, well its not just the battery that goes bad, the electronics do as well. My Tripplight was shutting off even with no power outage. Also check the outputs of the UPS, make sure your PC is plugged into a switched outlet, they should be marked on the back. Some of them are not switched, they just go straight through. The ones that are, should be all in a row with some kind of marking on them.
 

My Computer

System One

  • OS
    Windows 8 Pro with Media Center/Windows 7
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Asus M2N-MX SE Plus § DualCore AMD Athlon 64 X2, 2300 MHz (11.5 x 200) 4400+ § Corsair Value Select
    CPU
    AMD 4400+/4200+
    Motherboard
    Asus M2N-MX SE Plus/Asus A8M2N-LA (NodusM)
    Memory
    2 GB/3GB
    Graphics Card(s)
    GeForce 8400 GS/GeForce 210
    Sound Card
    nVIDIA GT218 - High Definition Audio Controller
    Monitor(s) Displays
    Hitachi 40" LCD HDTV
    Screen Resolution
    "1842 x 1036"
    Hard Drives
    WDC WD50 00AAKS-007AA SCSI Disk Device
    ST1000DL 002-9TT153 SCSI Disk Device
    WDC WD3200AAJB-00J3A0 ATA Device
    WDC WD32 WD-WCAPZ2942630 USB Device
    WD My Book 1140 USB Device
    PSU
    Works 550w
    Case
    MSI "M-Box"
    Cooling
    Water Cooled
    Keyboard
    Dell Keyboard
    Mouse
    Microsoft Intellimouse
    Internet Speed
    Cable Medium Speed
    Browser
    Chrome/IE 10
    Antivirus
    Eset NOD32 6.x/Win Defend
    Other Info
    Recently lost my Windows 8 on my main PC, had to go back to Windows 7.
Most UPS's, Not sure about V-Guard, have two sides. One side is Surge Suppression ONLY, with NO battery backup and the other side is "Battery Backup with Surge Suppression". Older UPS's had only Battery Backed up outlets. But those DO Fail!

I've been to many a customer's house, and found the computer plugged into either the wall outlet directly, or the wrong side of the UPS. The UPS can be ON and running off of the battery, and if the computer is NOT plugged into a Battery Backed UP outlet....all bets are OFF. I'd start there, by examining your connections, to make sure they are proper.
I'm not saying that they are NOT, but it's someplace to start anyway.

Test your UPS by pulling the line power plug and seeing if things plugged into the UPS stay on. Its DC to AC converter may have stopped working.

Good Luck,
TechnoMage :cool:
 

My Computer

System One

  • OS
    Win-8.1/Pro/64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Acer X-1200
    CPU
    AMD 2 Core
    Motherboard
    Acer
    Memory
    Crucial, 4GB
    Graphics Card(s)
    NVIDEA GeForce 9200
    Sound Card
    On Board
    Monitor(s) Displays
    24" Acer
    Hard Drives
    Sandisk, SSD 500GB
    PSU
    Acer
    Case
    SFF Slimline
    Keyboard
    emachines 101 key
    Mouse
    Logitech Wireless
    Internet Speed
    5 Meg
    Browser
    Firefox
    Antivirus
    Windows Defender
    Other Info
    Using Classic Shell on Win-8.1 /pro/64
I'll bet that's it, I tried to look up V-Guard images, but could not find an image of the rear of the device. Most of the UPSes I found though all had the UPS sockets marked.
 

My Computer

System One

  • OS
    Windows 8 Pro with Media Center/Windows 7
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Asus M2N-MX SE Plus § DualCore AMD Athlon 64 X2, 2300 MHz (11.5 x 200) 4400+ § Corsair Value Select
    CPU
    AMD 4400+/4200+
    Motherboard
    Asus M2N-MX SE Plus/Asus A8M2N-LA (NodusM)
    Memory
    2 GB/3GB
    Graphics Card(s)
    GeForce 8400 GS/GeForce 210
    Sound Card
    nVIDIA GT218 - High Definition Audio Controller
    Monitor(s) Displays
    Hitachi 40" LCD HDTV
    Screen Resolution
    "1842 x 1036"
    Hard Drives
    WDC WD50 00AAKS-007AA SCSI Disk Device
    ST1000DL 002-9TT153 SCSI Disk Device
    WDC WD3200AAJB-00J3A0 ATA Device
    WDC WD32 WD-WCAPZ2942630 USB Device
    WD My Book 1140 USB Device
    PSU
    Works 550w
    Case
    MSI "M-Box"
    Cooling
    Water Cooled
    Keyboard
    Dell Keyboard
    Mouse
    Microsoft Intellimouse
    Internet Speed
    Cable Medium Speed
    Browser
    Chrome/IE 10
    Antivirus
    Eset NOD32 6.x/Win Defend
    Other Info
    Recently lost my Windows 8 on my main PC, had to go back to Windows 7.
The UPS stays on but the PC just shuts down? Are there any error messages or BSOD's? What type of CPU cooler do you have...stock or aftermarket? Is the CPU cooler loose? Check all hardware and cable connections making sure that hardware components including RAM is fully and firmly seated. Is there an over heating issue?

Yes... UPS stays on but the pc shuts off... no error messages or BSOD's.. I have stock CPU cooler and its properly seated and 34 degree Celsius hot... everything is properly seated and no over heating issue.
 

My Computer

System One

  • OS
    Windows 8
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Assembled
    CPU
    AMD Athlon II X2 260 @ 3.2 Ghz
    Motherboard
    Gigabyte Technology Co., Ltd. M68MT-S2 (Socket M2)
    Memory
    8.0GB Dual-Channel DDR3 @ 669MHz (9-9-9-24)
    Graphics Card(s)
    ASUS EAH 5450 - 1 GB
    Sound Card
    Realtek HD Audio
    Monitor(s) Displays
    23 Inch - DELL SP2309W
    Screen Resolution
    2048x1152@60Hz
    Hard Drives
    488GB Seagate ST3500418AS ATA Device (SATA)
    PSU
    450W
    Case
    Iball - Standard Form - i8190
    Cooling
    Stock Cooling
    Keyboard
    Logitech
    Mouse
    Logitech
    Internet Speed
    4 MB/s
How about other Electronics Items, like a TV or a CD player - Do those shut off too?

Even with a 6 year old UPS there SHOULD be a USB port on the back, this has to be connected to the computer, and computer should auto-detect the UPS.
 

My Computer

System One

  • OS
    Windows 8 Pro with Media Center/Windows 7
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Asus M2N-MX SE Plus § DualCore AMD Athlon 64 X2, 2300 MHz (11.5 x 200) 4400+ § Corsair Value Select
    CPU
    AMD 4400+/4200+
    Motherboard
    Asus M2N-MX SE Plus/Asus A8M2N-LA (NodusM)
    Memory
    2 GB/3GB
    Graphics Card(s)
    GeForce 8400 GS/GeForce 210
    Sound Card
    nVIDIA GT218 - High Definition Audio Controller
    Monitor(s) Displays
    Hitachi 40" LCD HDTV
    Screen Resolution
    "1842 x 1036"
    Hard Drives
    WDC WD50 00AAKS-007AA SCSI Disk Device
    ST1000DL 002-9TT153 SCSI Disk Device
    WDC WD3200AAJB-00J3A0 ATA Device
    WDC WD32 WD-WCAPZ2942630 USB Device
    WD My Book 1140 USB Device
    PSU
    Works 550w
    Case
    MSI "M-Box"
    Cooling
    Water Cooled
    Keyboard
    Dell Keyboard
    Mouse
    Microsoft Intellimouse
    Internet Speed
    Cable Medium Speed
    Browser
    Chrome/IE 10
    Antivirus
    Eset NOD32 6.x/Win Defend
    Other Info
    Recently lost my Windows 8 on my main PC, had to go back to Windows 7.
So taking the UPS completely out of the conversation, the problem is more accurately described as "Computer shuts down by itself".
Would that be correct?

Or, are you saying that when you have a line power failure and the UPS seems to be running, the PC shuts down anyway?
Are there any other devices running off of that UPS that also shut down?

If that's the case I'd have to say that the UPS is BROKEN and requires Replacing.

I see that here, several times a year, with my customers, especially with some Brand X UPS.
After having some real problems with Brand X UPS's, I've stopped buying anything but the APC Brand.
They might fail eventually, but will last longer with better service than many of the competitors products.

I have an old APC 600VA UPS, that is now over ten years old and still gives me excellent service, after I replaced the original Gell-Cell batteries, that had failed, with two large car batteries. Run time now, on that UPS, is in excess of 8 hours.
It backs up my 27" TV, cable box, a small desk lamp and even a small 10" personal fan.

I like the APC brand of UPS, because it will work with large, External, Batteries, where some other brands will not. Cyber Power, for instance.

I used to design and build battery backup systems for industrial use. I also ran an APC, UPS repair Depot. So I do have some history with those things. :)

Cheers Mates!
TechnoMage :cool:
 

My Computer

System One

  • OS
    Win-8.1/Pro/64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Acer X-1200
    CPU
    AMD 2 Core
    Motherboard
    Acer
    Memory
    Crucial, 4GB
    Graphics Card(s)
    NVIDEA GeForce 9200
    Sound Card
    On Board
    Monitor(s) Displays
    24" Acer
    Hard Drives
    Sandisk, SSD 500GB
    PSU
    Acer
    Case
    SFF Slimline
    Keyboard
    emachines 101 key
    Mouse
    Logitech Wireless
    Internet Speed
    5 Meg
    Browser
    Firefox
    Antivirus
    Windows Defender
    Other Info
    Using Classic Shell on Win-8.1 /pro/64
How about other Electronics Items, like a TV or a CD player - Do those shut off too?

Even with a 6 year old UPS there SHOULD be a USB port on the back, this has to be connected to the computer, and computer should auto-detect the UPS.

No USB port in back...
 

My Computer

System One

  • OS
    Windows 8
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Assembled
    CPU
    AMD Athlon II X2 260 @ 3.2 Ghz
    Motherboard
    Gigabyte Technology Co., Ltd. M68MT-S2 (Socket M2)
    Memory
    8.0GB Dual-Channel DDR3 @ 669MHz (9-9-9-24)
    Graphics Card(s)
    ASUS EAH 5450 - 1 GB
    Sound Card
    Realtek HD Audio
    Monitor(s) Displays
    23 Inch - DELL SP2309W
    Screen Resolution
    2048x1152@60Hz
    Hard Drives
    488GB Seagate ST3500418AS ATA Device (SATA)
    PSU
    450W
    Case
    Iball - Standard Form - i8190
    Cooling
    Stock Cooling
    Keyboard
    Logitech
    Mouse
    Logitech
    Internet Speed
    4 MB/s
So taking the UPS completely out of the conversation, the problem is more accurately described as "Computer shuts down by itself".
Would that be correct?

Or, are you saying that when you have a line power failure and the UPS seems to be running, the PC shuts down anyway?
Are there any other devices running off of that UPS that also shut down?

UPS and other devices seems to be running... :)
 

My Computer

System One

  • OS
    Windows 8
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Assembled
    CPU
    AMD Athlon II X2 260 @ 3.2 Ghz
    Motherboard
    Gigabyte Technology Co., Ltd. M68MT-S2 (Socket M2)
    Memory
    8.0GB Dual-Channel DDR3 @ 669MHz (9-9-9-24)
    Graphics Card(s)
    ASUS EAH 5450 - 1 GB
    Sound Card
    Realtek HD Audio
    Monitor(s) Displays
    23 Inch - DELL SP2309W
    Screen Resolution
    2048x1152@60Hz
    Hard Drives
    488GB Seagate ST3500418AS ATA Device (SATA)
    PSU
    450W
    Case
    Iball - Standard Form - i8190
    Cooling
    Stock Cooling
    Keyboard
    Logitech
    Mouse
    Logitech
    Internet Speed
    4 MB/s
How about other Electronics Items, like a TV or a CD player - Do those shut off too?

Even with a 6 year old UPS there SHOULD be a USB port on the back, this has to be connected to the computer, and computer should auto-detect the UPS.

No USB port in back...

Look around, it may be on the side, or semi-hidden. How about other things plugged into the UPS, try those - Plug in and turn on your TV then go shut off main power for that part of your house, if your TV shuts down too, then it's a bad UPS.

If there is absolutely NO USB on the UPS, then it is WAY older than 6 years, thats why I say, it's gotta have one, this is standard. If it is not there, then there is a huge probability that you have a Surge Suppressor Only, and not a UPS. Make sure it IS a UPS.

Prior to USB, UPS devices used COM ports.
 

My Computer

System One

  • OS
    Windows 8 Pro with Media Center/Windows 7
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Asus M2N-MX SE Plus § DualCore AMD Athlon 64 X2, 2300 MHz (11.5 x 200) 4400+ § Corsair Value Select
    CPU
    AMD 4400+/4200+
    Motherboard
    Asus M2N-MX SE Plus/Asus A8M2N-LA (NodusM)
    Memory
    2 GB/3GB
    Graphics Card(s)
    GeForce 8400 GS/GeForce 210
    Sound Card
    nVIDIA GT218 - High Definition Audio Controller
    Monitor(s) Displays
    Hitachi 40" LCD HDTV
    Screen Resolution
    "1842 x 1036"
    Hard Drives
    WDC WD50 00AAKS-007AA SCSI Disk Device
    ST1000DL 002-9TT153 SCSI Disk Device
    WDC WD3200AAJB-00J3A0 ATA Device
    WDC WD32 WD-WCAPZ2942630 USB Device
    WD My Book 1140 USB Device
    PSU
    Works 550w
    Case
    MSI "M-Box"
    Cooling
    Water Cooled
    Keyboard
    Dell Keyboard
    Mouse
    Microsoft Intellimouse
    Internet Speed
    Cable Medium Speed
    Browser
    Chrome/IE 10
    Antivirus
    Eset NOD32 6.x/Win Defend
    Other Info
    Recently lost my Windows 8 on my main PC, had to go back to Windows 7.
Only the more expensive ones had computer monitoring of the UPS, with UPS instigated shutdown of the computer.

I've have several UPS's over the years, with NO connection to the computer. It's an option.

:cool:
 

My Computer

System One

  • OS
    Win-8.1/Pro/64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Acer X-1200
    CPU
    AMD 2 Core
    Motherboard
    Acer
    Memory
    Crucial, 4GB
    Graphics Card(s)
    NVIDEA GeForce 9200
    Sound Card
    On Board
    Monitor(s) Displays
    24" Acer
    Hard Drives
    Sandisk, SSD 500GB
    PSU
    Acer
    Case
    SFF Slimline
    Keyboard
    emachines 101 key
    Mouse
    Logitech Wireless
    Internet Speed
    5 Meg
    Browser
    Firefox
    Antivirus
    Windows Defender
    Other Info
    Using Classic Shell on Win-8.1 /pro/64
Really? I thought it was pretty standard, every single one I have ever had included this feature.

I've had 3 old Tripplites, an APC and this newer but still old Tripplite. Not to mention I have set up hundreds of them of varying brands.

Any UPS from 6 years ago up, should have it by default. Granted I have never bought any (The ones I had were given to me) but the ones I set up were of various price ranges, from the cheapest ones to the most expensive and they all had it.

If there are UPSs without a USB connection, then it is not a computer UPS, not made for Computer, cos all of the Computer UPSs I have ever seen have a USB port or in cases of older ones, a Comm port.
 

My Computer

System One

  • OS
    Windows 8 Pro with Media Center/Windows 7
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Asus M2N-MX SE Plus § DualCore AMD Athlon 64 X2, 2300 MHz (11.5 x 200) 4400+ § Corsair Value Select
    CPU
    AMD 4400+/4200+
    Motherboard
    Asus M2N-MX SE Plus/Asus A8M2N-LA (NodusM)
    Memory
    2 GB/3GB
    Graphics Card(s)
    GeForce 8400 GS/GeForce 210
    Sound Card
    nVIDIA GT218 - High Definition Audio Controller
    Monitor(s) Displays
    Hitachi 40" LCD HDTV
    Screen Resolution
    "1842 x 1036"
    Hard Drives
    WDC WD50 00AAKS-007AA SCSI Disk Device
    ST1000DL 002-9TT153 SCSI Disk Device
    WDC WD3200AAJB-00J3A0 ATA Device
    WDC WD32 WD-WCAPZ2942630 USB Device
    WD My Book 1140 USB Device
    PSU
    Works 550w
    Case
    MSI "M-Box"
    Cooling
    Water Cooled
    Keyboard
    Dell Keyboard
    Mouse
    Microsoft Intellimouse
    Internet Speed
    Cable Medium Speed
    Browser
    Chrome/IE 10
    Antivirus
    Eset NOD32 6.x/Win Defend
    Other Info
    Recently lost my Windows 8 on my main PC, had to go back to Windows 7.
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