Blank Screen after power outage

gtjr92 · Nov 17, 2013

I had a power outage last night 11/16 or early am 11/17

My windows 8.1 pc which was just upgraded from windows 8 the day before will not boot.
Initially it booted just fine until the power went out.
It shows the win 8 logo and then shows a blank screen, which eventually will come up and say windows "could not start, sometimes just restarting will fix this issue.... "
Restarting did not help.

I can get into safe mode.
I tried bootrec /fixmbr bootrec /fixboot bootrec /scanos bootrec /rebuildbcd etc none of those options fixed anything.

I even tried to do a refresh (not my ideal choice) and even that failed.

I really don't want to reload this, I would think something is corrupt with the startup, but I can figure it out.

I have attached my logs as well as bootlogging and disk layout files.

Thanks

gtjr92 · Nov 17, 2013

also when I try a refresh I get the error "the drive where windows is installed is locked unlock the drive..."

Not even sure how to unlock..

usasma · Nov 19, 2013

Did the system come w/Win8? If so, is there any reason why you're not using UEFI/Secure Boot?

You have 4 hard drives. What is the make/model/wattage and age of your Power Supply?

Lot's of Live Kernel Events in the WER section of MSINFO32. Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog))
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on Administrative Events
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

MSI Afterburner (along with Riva Tuner and EVGA Precision) are known to cause BSOD's in some Windows systems (it's driver is usually RTCore64.sys). Please un-install it immediately!

If you're overclocking, please stop the overclock while we're troubleshooting. Feel free to resume the overclock once the system has been stabilized.

Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

hcw18bda.sys Tue Aug 31 09:48:24 2010 (4C7D0828)
Huappage WinTV driver
http://www.carrona.org/drivers/driver.php?id=hcw18bda.sys

ElbyCDIO.sys Thu Dec 16 17:58:13 2010 (4D0A9985)
CDRTools/ElbyCDIO/DVD Region Killer/VirtualCloneDrive (elby CloneDVD™ 2)/AnyDVD
http://www.carrona.org/drivers/driver.php?id=ElbyCDIO.sys

VClone.sys Sat Jan 15 11:21:04 2011 (4D31C970)
VirtualCloneCD Driver by Elaborate Bytes AG
http://www.carrona.org/drivers/driver.php?id=VClone.sys

dc3d.sys Wed May 18 04:07:24 2011 (4DD37E3C)
Filter Driver for Identification of Microsoft Hardware Wireless Mouse and Keyboard Device Models - Microsoft IntelliType Pro / IntelliPoint
http://www.carrona.org/drivers/driver.php?id=dc3d.sys

This is a memory dump from Win8 - not 8.1
Have you had BSOD's in Win8.1?
If so, you may want to start with these free diagnostics: Hardware Diagnostics
Post back with the results and we'll move on from there.

Analysis:
The following is for informational purposes only.

Code:

[font=lucida console]**************************Sun Nov 17 12:36:03.220 2013 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\111713-18609-01.dmp]
Windows 8 Kernel Version 9600 MP (8 procs) Free x64
Built by: [B]9600[/B].16422.amd64fre.winblue_gdr.131006-1505
System Uptime:[B]0 days 0:02:26.920[/B]
Probably caused by :[B]ntkrnlmp.exe ( nt!ExpScanGeneralLookasideList+51 )[/B]
BugCheck [B]1000007E, {ffffffffc0000005, fffff8024c0eb341, ffffd000209f7928, ffffd000209f7130}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x1000007E]SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)[/url]
Arguments: 
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff8024c0eb341, The address that the exception occurred at
Arg3: ffffd000209f7928, Exception Record Address
Arg4: ffffd000209f7130, Context Record Address
PROCESS_NAME:  System
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
FAILURE_BUCKET_ID: [B]AV_nt!ExpScanGeneralLookasideList[/B]
CPUID:        "Intel(R) Core(TM) i7-3770K CPU @ 3.50GHz"
MaxSpeed:     3500
CurrentSpeed: [B]3503[/B]
  BIOS Version                  F9
  BIOS Release Date             10/24/2012
  Manufacturer                  Gigabyte Technology Co., Ltd.
  Product Name                  To be filled by O.E.M.
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sat Nov 16 15:13:13.161 2013 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\111613-19609-01.dmp]
Windows 8 Kernel Version 9600 MP (8 procs) Free x64
Built by: [B]9600[/B].16422.amd64fre.winblue_gdr.131006-1505
System Uptime:[B]0 days 0:00:15.861[/B]
*** WARNING: Unable to verify timestamp for igdkmd64.sys
*** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
Probably caused by :[B]igdkmd64.sys ( igdkmd64+b085 )[/B]
BugCheck [B]3B, {c0000005, fffff80002902085, ffffd000219db6a0, 0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000003B]SYSTEM_SERVICE_EXCEPTION (3b)[/url]
Arguments: 
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff80002902085, Address of the instruction which caused the bugcheck
Arg3: ffffd000219db6a0, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
BUGCHECK_STR:  0x3B
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  csrss.exe
FAILURE_BUCKET_ID: [B]0x3B_igdkmd64+b085[/B]
CPUID:        "Intel(R) Core(TM) i7-3770K CPU @ 3.50GHz"
MaxSpeed:     3500
CurrentSpeed: [B]3503[/B]
  BIOS Version                  F9
  BIOS Release Date             10/24/2012
  Manufacturer                  Gigabyte Technology Co., Ltd.
  Product Name                  To be filled by O.E.M.
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/font]

3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.

Code:

[font=lucida console]**************************Sun Nov 17 12:36:03.220 2013 (UTC - 5:00)**************************
[COLOR=RED][B]hcw18bda.sys                Tue Aug 31 09:48:24 2010 (4C7D0828)[/B][/COLOR]
[COLOR=RED][B]ElbyCDIO.sys                Thu Dec 16 17:58:13 2010 (4D0A9985)[/B][/COLOR]
[COLOR=RED][B]VClone.sys                  Sat Jan 15 11:21:04 2011 (4D31C970)[/B][/COLOR]
[COLOR=RED][B]dc3d.sys                    Wed May 18 04:07:24 2011 (4DD37E3C)[/B][/COLOR]
PxHlpa64.sys                Tue Apr 24 13:26:29 2012 (4F96E245)
VirtuWDDM.sys               Thu Nov 22 12:49:26 2012 (50AE65A6)
HECIx64.sys                 Mon Dec 17 14:32:21 2012 (50CF7345)
LEqdUsb.Sys                 Thu Jan  3 03:12:57 2013 (50E53D89)
LHidEqd.Sys                 Thu Jan  3 03:12:59 2013 (50E53D8B)
LHidFilt.Sys                Thu Jan  3 03:13:04 2013 (50E53D90)
LMouFilt.Sys                Thu Jan  3 03:13:07 2013 (50E53D93)
Rt630x64.sys                Fri May 10 05:59:08 2013 (518CC4EC)
nvhda64v.sys                Sun Jun 16 08:38:07 2013 (51BDB1AF)
intelppm.sys                Thu Aug 22 04:46:35 2013 (5215CFEB)
dump_storahci.sys           Thu Aug 22 07:40:39 2013 (5215F8B7)
iwdbus.sys                  Thu Sep 26 17:38:04 2013 (5244A93C)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sat Nov 16 15:13:13.161 2013 (UTC - 5:00)**************************
igdkmd64.sys                Tue Oct  1 13:06:57 2013 (524B0131)
nvlddmkm.sys                Wed Oct 23 02:21:50 2013 (52676AFE)
[/font]

gtjr92 · Nov 19, 2013

I went ahead and reloaded the entire pc. To answer your questions I do have a good powesupply corsair 650 watt.

For UEFI Secure boot I am not familiar with that, let me know what that is I will enable it.

I am not overclocking.
Thanks for the help

usasma · Nov 20, 2013

All systems sold w/Win8 are required to have UEFI and Secure Boot (by Microsoft).
It's not necessary to turn it on - I ask to see if there's any problems/situations that the reports haven't revealted.

I've had issues with older Hauppage software on my newer systems - but haven't used it since the early days of Win7.
If the BSOD's come back, we'll start by looking at that first.

Good Luck!

Blank Screen after power outage

gtjr92

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usasma

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usasma

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