Windows 8 and 8.1 Forums


Blank Screen after power outage

  1. #1


    Posts : 8
    Windows 8

    Blank Screen after power outage


    I had a power outage last night 11/16 or early am 11/17

    My windows 8.1 pc which was just upgraded from windows 8 the day before will not boot.
    Initially it booted just fine until the power went out.
    It shows the win 8 logo and then shows a blank screen, which eventually will come up and say windows "could not start, sometimes just restarting will fix this issue.... "
    Restarting did not help.

    I can get into safe mode.
    I tried bootrec /fixmbr bootrec /fixboot bootrec /scanos bootrec /rebuildbcd etc none of those options fixed anything.

    I even tried to do a refresh (not my ideal choice) and even that failed.

    I really don't want to reload this, I would think something is corrupt with the startup, but I can figure it out.

    I have attached my logs as well as bootlogging and disk layout files.

    Thanks
    Blank Screen after power outage Attached Files

      My System SpecsSystem Spec

  2. #2


    Posts : 8
    Windows 8


    also when I try a refresh I get the error "the drive where windows is installed is locked unlock the drive..."

    Not even sure how to unlock..
      My System SpecsSystem Spec

  3. #3


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Did the system come w/Win8? If so, is there any reason why you're not using UEFI/Secure Boot?

    You have 4 hard drives. What is the make/model/wattage and age of your Power Supply?

    Lot's of Live Kernel Events in the WER section of MSINFO32. Please do the following:
    - open Event Viewer (run eventvwr.msc from the "Run" dialog))
    - expand the Custom Views category (left click on the > next to the words "Custom Views")
    - right click on Administrative Events
    - select "Save all Events in Custom View as..."
    - save the file as Admin.evtx
    - zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
    - upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

    MSI Afterburner (along with Riva Tuner and EVGA Precision) are known to cause BSOD's in some Windows systems (it's driver is usually RTCore64.sys). Please un-install it immediately!

    If you're overclocking, please stop the overclock while we're troubleshooting. Feel free to resume the overclock once the system has been stabilized.

    Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

    hcw18bda.sys Tue Aug 31 09:48:24 2010 (4C7D0828)
    Huappage WinTV driver
    http://www.carrona.org/drivers/driver.php?id=hcw18bda.sys

    ElbyCDIO.sys Thu Dec 16 17:58:13 2010 (4D0A9985)
    CDRTools/ElbyCDIO/DVD Region Killer/VirtualCloneDrive (elby CloneDVD™ 2)/AnyDVD
    http://www.carrona.org/drivers/driver.php?id=ElbyCDIO.sys

    VClone.sys Sat Jan 15 11:21:04 2011 (4D31C970)
    VirtualCloneCD Driver by Elaborate Bytes AG
    http://www.carrona.org/drivers/driver.php?id=VClone.sys

    dc3d.sys Wed May 18 04:07:24 2011 (4DD37E3C)
    Filter Driver for Identification of Microsoft Hardware Wireless Mouse and Keyboard Device Models - Microsoft IntelliType Pro / IntelliPoint
    http://www.carrona.org/drivers/driver.php?id=dc3d.sys

    This is a memory dump from Win8 - not 8.1
    Have you had BSOD's in Win8.1?
    If so, you may want to start with these free diagnostics: Hardware Diagnostics
    Post back with the results and we'll move on from there.



    Analysis:
    The following is for informational purposes only.
    Code:
    **************************Sun Nov 17 12:36:03.220 2013 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\111713-18609-01.dmp]
    Windows 8 Kernel Version 9600 MP (8 procs) Free x64
    Built by: 9600.16422.amd64fre.winblue_gdr.131006-1505
    System Uptime:0 days 0:02:26.920
    Probably caused by :ntkrnlmp.exe ( nt!ExpScanGeneralLookasideList+51 )
    BugCheck 1000007E, {ffffffffc0000005, fffff8024c0eb341, ffffd000209f7928, ffffd000209f7130}
    BugCheck Info: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
    Arguments: 
    Arg1: ffffffffc0000005, The exception code that was not handled
    Arg2: fffff8024c0eb341, The address that the exception occurred at
    Arg3: ffffd000209f7928, Exception Record Address
    Arg4: ffffd000209f7130, Context Record Address
    PROCESS_NAME:  System
    BUGCHECK_STR:  AV
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    FAILURE_BUCKET_ID: AV_nt!ExpScanGeneralLookasideList
    CPUID:        "Intel(R) Core(TM) i7-3770K CPU @ 3.50GHz"
    MaxSpeed:     3500
    CurrentSpeed: 3503
      BIOS Version                  F9
      BIOS Release Date             10/24/2012
      Manufacturer                  Gigabyte Technology Co., Ltd.
      Product Name                  To be filled by O.E.M.
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sat Nov 16 15:13:13.161 2013 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\111613-19609-01.dmp]
    Windows 8 Kernel Version 9600 MP (8 procs) Free x64
    Built by: 9600.16422.amd64fre.winblue_gdr.131006-1505
    System Uptime:0 days 0:00:15.861
    *** WARNING: Unable to verify timestamp for igdkmd64.sys
    *** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
    Probably caused by :igdkmd64.sys ( igdkmd64+b085 )
    BugCheck 3B, {c0000005, fffff80002902085, ffffd000219db6a0, 0}
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
    Arguments: 
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: fffff80002902085, Address of the instruction which caused the bugcheck
    Arg3: ffffd000219db6a0, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR:  0x3B
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  csrss.exe
    FAILURE_BUCKET_ID: 0x3B_igdkmd64+b085
    CPUID:        "Intel(R) Core(TM) i7-3770K CPU @ 3.50GHz"
    MaxSpeed:     3500
    CurrentSpeed: 3503
      BIOS Version                  F9
      BIOS Release Date             10/24/2012
      Manufacturer                  Gigabyte Technology Co., Ltd.
      Product Name                  To be filled by O.E.M.
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Sun Nov 17 12:36:03.220 2013 (UTC - 5:00)**************************
    hcw18bda.sys                Tue Aug 31 09:48:24 2010 (4C7D0828)
    ElbyCDIO.sys                Thu Dec 16 17:58:13 2010 (4D0A9985)
    VClone.sys                  Sat Jan 15 11:21:04 2011 (4D31C970)
    dc3d.sys                    Wed May 18 04:07:24 2011 (4DD37E3C)
    PxHlpa64.sys                Tue Apr 24 13:26:29 2012 (4F96E245)
    VirtuWDDM.sys               Thu Nov 22 12:49:26 2012 (50AE65A6)
    HECIx64.sys                 Mon Dec 17 14:32:21 2012 (50CF7345)
    LEqdUsb.Sys                 Thu Jan  3 03:12:57 2013 (50E53D89)
    LHidEqd.Sys                 Thu Jan  3 03:12:59 2013 (50E53D8B)
    LHidFilt.Sys                Thu Jan  3 03:13:04 2013 (50E53D90)
    LMouFilt.Sys                Thu Jan  3 03:13:07 2013 (50E53D93)
    Rt630x64.sys                Fri May 10 05:59:08 2013 (518CC4EC)
    nvhda64v.sys                Sun Jun 16 08:38:07 2013 (51BDB1AF)
    intelppm.sys                Thu Aug 22 04:46:35 2013 (5215CFEB)
    dump_storahci.sys           Thu Aug 22 07:40:39 2013 (5215F8B7)
    iwdbus.sys                  Thu Sep 26 17:38:04 2013 (5244A93C)
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sat Nov 16 15:13:13.161 2013 (UTC - 5:00)**************************
    igdkmd64.sys                Tue Oct  1 13:06:57 2013 (524B0131)
    nvlddmkm.sys                Wed Oct 23 02:21:50 2013 (52676AFE)
    
    http://www.carrona.org/drivers/driver.php?id=hcw18bda.sys
    http://www.carrona.org/drivers/driver.php?id=ElbyCDIO.sys
    http://www.carrona.org/drivers/driver.php?id=VClone.sys
    http://www.carrona.org/drivers/driver.php?id=dc3d.sys
    http://www.carrona.org/drivers/driver.php?id=PxHlpa64.sys
    http://www.carrona.org/drivers/driver.php?id=VirtuWDDM.sys
    http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
    http://www.carrona.org/drivers/driver.php?id=LEqdUsb.Sys
    http://www.carrona.org/drivers/driver.php?id=LHidEqd.Sys
    http://www.carrona.org/drivers/driver.php?id=LHidFilt.Sys
    http://www.carrona.org/drivers/driver.php?id=LMouFilt.Sys
    http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
    http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    http://www.carrona.org/drivers/driver.php?id=dump_storahci.sys
    http://www.carrona.org/drivers/driver.php?id=iwdbus.sys
    http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
    http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
      My System SpecsSystem Spec

  4. #4


    Posts : 8
    Windows 8


    I went ahead and reloaded the entire pc. To answer your questions I do have a good powesupply corsair 650 watt.

    For UEFI Secure boot I am not familiar with that, let me know what that is I will enable it.

    I am not overclocking.
    Thanks for the help
      My System SpecsSystem Spec

  5. #5


    Posts : 5,139
    Win8.1Pro - Finally!!!


    All systems sold w/Win8 are required to have UEFI and Secure Boot (by Microsoft).
    It's not necessary to turn it on - I ask to see if there's any problems/situations that the reports haven't revealted.

    I've had issues with older Hauppage software on my newer systems - but haven't used it since the early days of Win7.
    If the BSOD's come back, we'll start by looking at that first.

    Good Luck!
      My System SpecsSystem Spec

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