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- 33
I have a long standing Live account, and my computer has been set as a trusted device. when I upgraded to W8 I was thrilled to be able to purchase apps for my computer and have many photo apps and art apps. I upgraded to 8.1 and now I can not log in to the store at all. I go through the process and at the last stop I get a screen telling me that there is another account on this PC using that account. I know this, it is me, on my account! I need to purchase something and i can not. I am afraid to even try and run something because I do not want to get locked out of my already purchased apps. What should I do to fix this? So far Microsoft has not responded to my request for help. I am trying to get a job done and really would like to use a particular app to do it. One I need to buy. Any thoughts on how to fix it?
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My Computer
System One
-
- OS
- Windows 8 professional
- Computer type
- PC/Desktop
- System Manufacturer/Model
- I buy Power custom build
- CPU
- sandy bridge
- Memory
- 8 gig
- Graphics Card(s)
- invidia
- Browser
- chrome
- Antivirus
- windows defender