black screen with no responding

leetsh

New Member
Messages
2
I have performed a clean install of windows 8.1 pro on my desktop with MSDN dreamspark serial and an ISO downloaded from Microsoft site with the serial ... the installation goes OK until I do the first restart, it hangs and the screen freezes at the spinning dots restarting, I left it abot one hour, it never restarts, by pressing the reset button the windows boots then the logo disappear then black screen with no responding, please help Is that copy is bugged or the windows is not activated :confused:
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba
    CPU
    Intel Core 2 due
    Motherboard
    Toshiba
    Memory
    4 GB
    Graphics Card(s)
    Intel integrated
    Browser
    Internet Explorer
    Antivirus
    Windows Defender
If the Setup does not completely finish it's whole procedure, then either the install disk could have had errors burnt on it, or the Setup is running a CHKDSK on your hard disk.

You can boot to a troubleshooting area on the install disk, get into the command prompt, and run a FULL CHKDSK manually, that would be CHKDSK C: /x /r

it will take from an hour to 2 hours to run, probably less since there is nothing on the drive. Post any error results, if you can take a pic using a smartphone, post it if it shows errors.

After that, try the setup again, see if it goes through the whole process- IN the meantime, Check the DIsk you make, you can use IMGBURN to verify the disk you burn against it's ISO image.

The Official ImgBurn Website
 

My Computer

System One

  • OS
    Windows 8 Pro with Media Center/Windows 7
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Asus M2N-MX SE Plus § DualCore AMD Athlon 64 X2, 2300 MHz (11.5 x 200) 4400+ § Corsair Value Select
    CPU
    AMD 4400+/4200+
    Motherboard
    Asus M2N-MX SE Plus/Asus A8M2N-LA (NodusM)
    Memory
    2 GB/3GB
    Graphics Card(s)
    GeForce 8400 GS/GeForce 210
    Sound Card
    nVIDIA GT218 - High Definition Audio Controller
    Monitor(s) Displays
    Hitachi 40" LCD HDTV
    Screen Resolution
    "1842 x 1036"
    Hard Drives
    WDC WD50 00AAKS-007AA SCSI Disk Device
    ST1000DL 002-9TT153 SCSI Disk Device
    WDC WD3200AAJB-00J3A0 ATA Device
    WDC WD32 WD-WCAPZ2942630 USB Device
    WD My Book 1140 USB Device
    PSU
    Works 550w
    Case
    MSI "M-Box"
    Cooling
    Water Cooled
    Keyboard
    Dell Keyboard
    Mouse
    Microsoft Intellimouse
    Internet Speed
    Cable Medium Speed
    Browser
    Chrome/IE 10
    Antivirus
    Eset NOD32 6.x/Win Defend
    Other Info
    Recently lost my Windows 8 on my main PC, had to go back to Windows 7.
The hard disk is new, it had windows7 ultimate running on it. first I tried to upgrade to windows8.1 but the problem shown above occurred so I used a clean install of windows8.1, the windows starts normally at the first time and by restarting it the spinning dots of windows update stop spinning and it never boot again, I used system recovery to reboot then I stopped windows update and restart windows the spinning dots stop spinning again and it never boot :/ I gave up
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba
    CPU
    Intel Core 2 due
    Motherboard
    Toshiba
    Memory
    4 GB
    Graphics Card(s)
    Intel integrated
    Browser
    Internet Explorer
    Antivirus
    Windows Defender
I'd say your Install disk was a corrupted download, download the ISO image again, then check the disk you burnt against the new ISO image. Chances are it was an incomplete download.
 

My Computer

System One

  • OS
    Windows 8 Pro with Media Center/Windows 7
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Asus M2N-MX SE Plus § DualCore AMD Athlon 64 X2, 2300 MHz (11.5 x 200) 4400+ § Corsair Value Select
    CPU
    AMD 4400+/4200+
    Motherboard
    Asus M2N-MX SE Plus/Asus A8M2N-LA (NodusM)
    Memory
    2 GB/3GB
    Graphics Card(s)
    GeForce 8400 GS/GeForce 210
    Sound Card
    nVIDIA GT218 - High Definition Audio Controller
    Monitor(s) Displays
    Hitachi 40" LCD HDTV
    Screen Resolution
    "1842 x 1036"
    Hard Drives
    WDC WD50 00AAKS-007AA SCSI Disk Device
    ST1000DL 002-9TT153 SCSI Disk Device
    WDC WD3200AAJB-00J3A0 ATA Device
    WDC WD32 WD-WCAPZ2942630 USB Device
    WD My Book 1140 USB Device
    PSU
    Works 550w
    Case
    MSI "M-Box"
    Cooling
    Water Cooled
    Keyboard
    Dell Keyboard
    Mouse
    Microsoft Intellimouse
    Internet Speed
    Cable Medium Speed
    Browser
    Chrome/IE 10
    Antivirus
    Eset NOD32 6.x/Win Defend
    Other Info
    Recently lost my Windows 8 on my main PC, had to go back to Windows 7.
In addition to all other recommendations previously posted for you guidance, I will just say that I took note of your GeForce 8400 GS/GeForce 210 graphics card and I'm wondering if that might be contributing to you issue as well. OK, I just wanted to mention that possibility for your consideration. Good luck.
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    CPU
    Intel G2020
    Motherboard
    ASRock B75M-DGS R2.0
    Memory
    8GBs @ 1333 MHz
    Hard Drives
    Samsung 840 EVO
    PSU
    400w
    Internet Speed
    57/11
Those are mine, you must have clicked on my specs by accident. Neither of them has ever given me any problems during an install. The OP probably has an Intel 4000? or so video chipset. Is there an issue with those for 8.1? Maybe if he is putting them into an older laptop. He said "Desktop" but his specs show a toshiba laptop.

If his board or CPU was incompatible with the OS he should have gotten a message like this:

New Windows 8.1 requirements strand some users on Windows 8 | PCWorld

Maybe his Core Duo is one of the affect ones, I just got an e4700 for a system I just rebuilt, I don't know if 8.1 will go into that either.
 

My Computer

System One

  • OS
    Windows 8 Pro with Media Center/Windows 7
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Asus M2N-MX SE Plus § DualCore AMD Athlon 64 X2, 2300 MHz (11.5 x 200) 4400+ § Corsair Value Select
    CPU
    AMD 4400+/4200+
    Motherboard
    Asus M2N-MX SE Plus/Asus A8M2N-LA (NodusM)
    Memory
    2 GB/3GB
    Graphics Card(s)
    GeForce 8400 GS/GeForce 210
    Sound Card
    nVIDIA GT218 - High Definition Audio Controller
    Monitor(s) Displays
    Hitachi 40" LCD HDTV
    Screen Resolution
    "1842 x 1036"
    Hard Drives
    WDC WD50 00AAKS-007AA SCSI Disk Device
    ST1000DL 002-9TT153 SCSI Disk Device
    WDC WD3200AAJB-00J3A0 ATA Device
    WDC WD32 WD-WCAPZ2942630 USB Device
    WD My Book 1140 USB Device
    PSU
    Works 550w
    Case
    MSI "M-Box"
    Cooling
    Water Cooled
    Keyboard
    Dell Keyboard
    Mouse
    Microsoft Intellimouse
    Internet Speed
    Cable Medium Speed
    Browser
    Chrome/IE 10
    Antivirus
    Eset NOD32 6.x/Win Defend
    Other Info
    Recently lost my Windows 8 on my main PC, had to go back to Windows 7.
Those are mine, you must have clicked on my specs by accident..

OK.
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    CPU
    Intel G2020
    Motherboard
    ASRock B75M-DGS R2.0
    Memory
    8GBs @ 1333 MHz
    Hard Drives
    Samsung 840 EVO
    PSU
    400w
    Internet Speed
    57/11
You might have hit on something though, maybe his system cannot support 8.1. There is a chip and a board that are both affected, you can have the board, but not the chip, and it will fail or you could have the chip but not the board and the same thing.

If his chip and board are not in the affected list, then its a good bet they got an incomplete ISO image. Always check the Hash tags when downloading, you can use IMGburn to check the burned disk against it's ISO too. I think Teracopy can check hash tags but I'm not sure how to do it, I use Teracopy to check big RAR archives for any bad sections.

Yes, I am sure of it now, if he has the Intel 4000 it would probably cause this. The "Long Black Screen" is probably the OS rolling back to 8.

Read the fix here:

How to Fix Black Screen Error During Windows 8.1 Installation
 
Last edited:

My Computer

System One

  • OS
    Windows 8 Pro with Media Center/Windows 7
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Asus M2N-MX SE Plus § DualCore AMD Athlon 64 X2, 2300 MHz (11.5 x 200) 4400+ § Corsair Value Select
    CPU
    AMD 4400+/4200+
    Motherboard
    Asus M2N-MX SE Plus/Asus A8M2N-LA (NodusM)
    Memory
    2 GB/3GB
    Graphics Card(s)
    GeForce 8400 GS/GeForce 210
    Sound Card
    nVIDIA GT218 - High Definition Audio Controller
    Monitor(s) Displays
    Hitachi 40" LCD HDTV
    Screen Resolution
    "1842 x 1036"
    Hard Drives
    WDC WD50 00AAKS-007AA SCSI Disk Device
    ST1000DL 002-9TT153 SCSI Disk Device
    WDC WD3200AAJB-00J3A0 ATA Device
    WDC WD32 WD-WCAPZ2942630 USB Device
    WD My Book 1140 USB Device
    PSU
    Works 550w
    Case
    MSI "M-Box"
    Cooling
    Water Cooled
    Keyboard
    Dell Keyboard
    Mouse
    Microsoft Intellimouse
    Internet Speed
    Cable Medium Speed
    Browser
    Chrome/IE 10
    Antivirus
    Eset NOD32 6.x/Win Defend
    Other Info
    Recently lost my Windows 8 on my main PC, had to go back to Windows 7.
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