Windows 8 and 8.1 Forums


File explorer freezes when saving a document

  1. #1


    Posts : 15
    Windows 8

    File explorer freezes when saving a document


    This problem started "out of the blue" a couple of months ago. I had a tech look at it, and the only solution he came up with was to create a new user account, which worked. The problem has just come back. I can't find anything online to resolve it, so hopefully somebody here can help.

    When trying to save a document (could be from OpenOffice or LibreOffice or even a PDF), the Save As dialog opens and then immediately freezes. There is no way to escape--I have to "X" out of it and the document app crashes.

    No new software has been installed since creating the new user account. We use Norton 360 and also Malware Bytes for protection.

    This is a business computer, so obviously we need to get this resolved ASAP. Please help!

      My System SpecsSystem Spec

  2. #2


    Sloe Deth, Californicatia
    Posts : 3,908
    Windows 8 Pro with Media Center/Windows 7


    I thought LibreOffice was a Ubuntu-only program?

    There is a known issue with this happening in LibreOffice on Ubuntu- Try upgrading to the latest version.

    Also, get the absolute latest version of Acrobat or Acrobat Reader you can find

    I found this, which is related:

    Save/Print as PDF crashes Word - Microsoft Community

    Make the error show up again, force the program out, and show us the Event Logs from exactly when it happened, maybe there is something in there that can tell us why it is happening.

    I know OpenOffice has a Windows version, is that the same as LibreOffice? You might be better off just buying a stand alone version of Microsoft Word, if you can- That way you can save to PDF's and there won't be any problems. Both Office 2010 and 2013 have good Save to PDF functions.
      My System SpecsSystem Spec

  3. #3


    Sloe Deth, Californicatia
    Posts : 3,908
    Windows 8 Pro with Media Center/Windows 7


    Oh yes, with LibreOffice, you should try EXPORT as PDF, not Save As PDF:

    LibreOffice 3.5 Writer crashes when making PDF - Ask LibreOffice

    btw Welcome to Windows 8 Forums!
      My System SpecsSystem Spec

  4. #4


    Posts : 15
    Windows 8


    Thanks for your quick response AweUponX. To clarify a few things for you and others:
    • LibreOffice runs on Windows
    • I am not trying to save as a PDF from LibreOffice - I am just trying to save the document to disk.
    • It happens with BOTH LibreOffice and OpenOffice, AND ALSO when saving an existing Adobe PDF file "As..."
    • The issue is with Windows File Explorer, not these applications
      My System SpecsSystem Spec

  5. #5


    Sloe Deth, Californicatia
    Posts : 3,908
    Windows 8 Pro with Media Center/Windows 7


    Actually I think it is an issue with LibreOffice. I doubt it is actually File Explorer per se, but the combination of Programs you have.

    I just spent half an hour reading posts where "Save As" or "Save as PDF" caused it to crash, the most common solution is to export rather than "Save As".

    But if as you say, LibreOffice and OpenOffice - They BOTH crash? One is affecting the other, and my guess it is Libreoffice. I'd take it out and just keep using OpenOffice: There are DEFINITE Conflicts between the programs:

    OpenOffice.org Vs LibreOffice: questions (View topic) ? Apache OpenOffice Community Forum

    So I would take them both out, and re-install them one at a time to see which one is causing it. I wouldn't have them both in at once, put one in, then put the other in, and see which one causes the problem. For now, just try Exporting rather than Saving.

    I'll install these programs myself and check this out firsthand, but my first impression is that they are affecting each other and your copy of Windows.

    The only other thing you can try is running "SFC /SCANNOW" from an Admin Command Prompt- Run it 3 times in a row to make sure it gets whatever it finds cleared up.

    Do that while I install LibreOffice and Open Office.
      My System SpecsSystem Spec

  6. #6


    Sloe Deth, Californicatia
    Posts : 3,908
    Windows 8 Pro with Media Center/Windows 7


    I'm going to make another guess here, that Norton 360 has a firewall service in addition to the Windows Firewall? Try disabling it temporarily, and while it is off, try saving something.

    Ok yes, I think I am onto something, Norton 360 actually deletes important files from LibreOffice.

    https://community.norton.com/t5/Nort...-0/td-p/995801

    So - SHUT OFF Norton, and try re-installing LibreOffice.

    Here is another:

    https://community.norton.com/t5/Nort...ck/td-p/794524

    You don't have to uninstall Norton, just disable it while installing, and RESTORE any Files related to LibreOffice from its Quarantine and mark them as Excluded in future scans.

    (Edit - Ok I have them both, latest versions for each, they are going in now...)
    Last edited by XweAponX; 01 Nov 2013 at 14:12.
      My System SpecsSystem Spec

  7. #7


    Posts : 15
    Windows 8


    I'll try the re-installs, but you should know that when this problem first occurred, we only had OpenOffice installed. I thought that it was the problem, so I uninstalled it and installed LibreOffice. That is ho I know that they have BOTH experienced the issue.

    Acrobat Reader, opening a PDF and then doing a Save As, is also causing File Explorer to hang. That's why I believe it is File Explorer that is the common element, and therefore, the culprit.

    Anyway, I'll try your suggestions as soon as I can get to them, and report back.
      My System SpecsSystem Spec

  8. #8


    Sloe Deth, Californicatia
    Posts : 3,908
    Windows 8 Pro with Media Center/Windows 7


    I see an issue immediately that may have a bearing - OpenOffice requires Visual C++ 2008.

    If this gets corrupted it could cause problems, maybe even this crash.

    Here is the name of the package, but the one I found is a 32 bit package. There may be a 64 bit for 64 bit machines.

    Microsoft Visual C++ 2008 Redistributable
      My System SpecsSystem Spec

  9. #9


    Posts : 15
    Windows 8


    A couple of other things:


    • I have been running LibreOffice and Norton together ever since the first issue without any problems until yesterday.
    • Windows firewall is OFF and only Norton's is ON.
      My System SpecsSystem Spec

  10. #10


    Sloe Deth, Californicatia
    Posts : 3,908
    Windows 8 Pro with Media Center/Windows 7


    Start with the SFC /Scannow, if this doesn't help, we'll move on to the DISM command. Remember to sun SFC /Scannow three times in a row at least.

    Obviously something has gotten corrupted, now whether it is Windows, or either one of these programs, or the Visual C++ they both need, or something else. And also the False Positive report from Norton, that may also have a bearing on it.

    These programs are almost identical, so whatever is causing the crash in one, WILL cause the crash in the other.

    While we are at it, we'll check your Java package, use IE while it is not in Enhanced Protection mode, go to the Java page and check your Java installation, they may be something there as well.
      My System SpecsSystem Spec

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File explorer freezes when saving a document
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