This problem started "out of the blue" a couple of months ago. I had a tech look at it, and the only solution he came up with was to create a new user account, which worked. The problem has just come back. I can't find anything online to resolve it, so hopefully somebody here can help.
When trying to save a document (could be from OpenOffice or LibreOffice or even a PDF), the Save As dialog opens and then immediately freezes. There is no way to escape--I have to "X" out of it and the document app crashes.
No new software has been installed since creating the new user account. We use Norton 360 and also Malware Bytes for protection.
This is a business computer, so obviously we need to get this resolved ASAP. Please help!
When trying to save a document (could be from OpenOffice or LibreOffice or even a PDF), the Save As dialog opens and then immediately freezes. There is no way to escape--I have to "X" out of it and the document app crashes.
No new software has been installed since creating the new user account. We use Norton 360 and also Malware Bytes for protection.
This is a business computer, so obviously we need to get this resolved ASAP. Please help!
My Computer
System One
-
- OS
- Windows 8
- Computer type
- PC/Desktop
- System Manufacturer/Model
- ASUS all-in-one (NOT touch screen)
- Antivirus
- Norton 360