Windows 8 and 8.1 Forums


File explorer freezes when saving a document

  1. #21


    Sloe Deth, Californicatia
    Posts : 3,908
    Windows 8 Pro with Media Center/Windows 7


    Ok let that run. When it is done, I want to try this:

    Go to the Desktop and Right Click on My Computer (Or This Computer) and choose "Properties" - That will open the System Information window.

    On the left side you'll see "System Protection" - Open that. Choose "System Restore" by clicking the button.

    See If you have a restore point set for before this started happening, go back a couple of weeks if you can. Select that Restore Point, then hit Restore.

    See if that resolves it.

    As far as not having an install disk, you might be able to get one from the maker of the PC, you'll have to go to their site and see if you can get one. It will have to be the exact version you have installed. Try to find a phone number for Support, you can ask them for it from there.

    Basically, you stick it in the drive while Windows is running and you can use the Command Prompt to type in "D:\Setup.exe" or whatever the driver letter is. This will start a Windows install, you will be asked to do a Custom Install or an Upgrade, you choose Upgrade and it re-installs the exact version you had, repairing all of the problems.

    I use that as a last resort solution but it requires an install disk, but before we worry about that we'll do SFC a couple more times, if successful it will restore your System files.

    You might be able to get or make a Windows 8 install disk using the method here:

    https://www.eightforums.com/tutorials...ad-create.html

    I'll ask Shawn, there may be some place to download a Windows 8 installer. Most people have upgraded to 8.1 - With this problem happening, I don't encourage that.

    OK, I asked for some help, not being able to save anything prevents a lot of solutions.
    Last edited by XweAponX; 01 Nov 2013 at 17:25.

      My System SpecsSystem Spec

  2. #22


    Posts : 15
    Windows 8


    OK, I have run scannow 3 times. Each time it said there are corrupt files, but was not able to repair them. I have the log file if it's of any use to you--I can't open it (access denied).


    • Will choosing "System Restore" from a week ago cause a loss of data?
    • As for the install disk, how will it be the same version when my computer has been receiving Windows updates for months?
    • And if I do install or upgrade from the disk, won't that remove all my programs & data?
      My System SpecsSystem Spec

  3. #23


    Sloe Deth, Californicatia
    Posts : 3,908
    Windows 8 Pro with Media Center/Windows 7


    As long as the Disk you get is the exact version of Windows 8 that was originally installed, it will allow you to re-install. You will have to re-install the updates, do it a few at a time because by now there are maybe a hundred, don't ever do that many at once.

    Do you know which version is in there, it will say in System Properties and maybe on your desktop as well. You will need to know, Pro or Home, and if Pro, did it come with Media Center.

    The maker of the system should be able to get you the exact disk they used, and that wold be the best bet, cos I could give you links on the net I have found, but it would just bne a guess if it is the same version on your system. There should also be a sticker on the system box that has your key and what version it is, that is what you look for - As long as you have not updated to 8.1 you should be able to restore.

    And if you choose "Custom Install" it WILL delete everything and shunt it into your "Windows.Old" folder which it will create. All of your old Programs and Docs will be in there, but the programs will not be installed and you cant move them back. This is why you always choose "Upgrade" - Even if it is the same version, "Upgrade" is how you perform an In-Place Install.

    If you do a system restore, it WILL put your system into an earlier state, but in your case you need to make sure your documents are saved. System Restore is not supposed to affect Documents and Images, but sometimes it does.

    I half expected SFC to fail, so now the next step is try using system restore, before you do it, copy all of your docs to another location, if you can make a new folder off of the C drive, do it, otherwise, copy the whole Documents folder by dragging and dropping to the C drive. Don't copy the whole Library folder just the Documents folder.

    If the system restore fails to fix it, then we try the next thing. At this point, I don't know if the restore will succeed, but we need to try it. So, open System Restore like I told you how, and look for a restore point from before this happened, a week, 2 weeks, depending on if a point is available. Lets do this for now, and then we'll try the DISM command if it fails.
      My System SpecsSystem Spec

  4. #24


    Sloe Deth, Californicatia
    Posts : 3,908
    Windows 8 Pro with Media Center/Windows 7


    Can you tell me the make and model of your computer, there may be a panel on the box, on the front or back. I'll try to find out about getting an install disk for you.

    Also, if you consider bringing it back to Best Buy... Most likely they would just run your Recovery partition, that's when you press F11 while booting. You could do that yourself, but it will erase everything on your hard drive. If you have any kind of warranty from them, they may just re-install windows 8, deleting your whole OS. So we have to get your Documents SAFE, in case that happens in the future, Programs can be re-installed, but Docs when lost can't be replaced.. You might be able to save them onto DVDs or CDs, if that still works, or drag them and drop em into an external drive.

    I'm sure we can fix this, IF we can get an install disk, I'll walk you through it step by step, I've done it 100 times, with Windows 2000, XP, Vista, 7 and 8.

    (edit) I was just discussing this with my "Boss" on this board, he suggests removing Norton, at least temporarily.

    If you have your Norton 365 installer saved, or if it is on disk, then I would suggest deleting it, see if this stops the crashing. So try a system restore first, if it still acts up then remove Norton.
      My System SpecsSystem Spec

  5. #25


    Posts : 15
    Windows 8


    Thanks for hanging with me XweApunX. Here's an update:


    • I uninstalled Norton 360 as you suggested, rebooted, and it still froze on saving.
    • I had trouble reinstalling Norton, so I called them. While on the phone, they told me I can get free virus support because I am a Norton 1 Premier member, so I did.
    • There was not serious threat on the computer.
    • He then ran sfc /scannow, and of course it showed there were errors and couldn't fix them.
    • He then ran dism /Online /Cleanup-Image /RestoreHealth, and it appears to have fixed the issue.
    • He ran a bunch of Norton Utilities and found 100's of issues (nothing serious I think).
    • Another reboot, and tested again OK.


    I'll leave this thread open for a while in case it comes back, and report back later.

    Thanks again.
      My System SpecsSystem Spec

  6. #26


    Sloe Deth, Californicatia
    Posts : 3,908
    Windows 8 Pro with Media Center/Windows 7


    Well, thats great then, we would have done the DISM command, that was the best step - I don't like System Restore, unless it is necessary, and with this error it may not have worked. I'm glad you had that level of support, and you had nothing serious on your system, but we should find you a Windows 8 install disk just so you an run some of the automated repair from that, it's handy to have and sometimes necessary. We can't do the Teamviewer thing here, we just try to explain how to do it. But if you watched what he did, now you know, so that's good. I have about 20 systems around town connected to Teamviewer for repairing the OSes I maintain, it's a great program and saves me from having to drive out there - Sometimes!

    It was probably just a glitch, maybe an update or program install didn't go in right, but as long as you know the steps to take in case this happens again it's all documented here. Both of the Programs, OpenOffice and LibreOffice, seem to be great Office programs, I havent had one problem with either of them.

    Also I appreciate your patience, it is hard to make suggestions unless we can see how the system is behaving. Normally, at least one person around here has experienced the issues we come across, but this File Explorer crash is one of the more rare occurrences.
      My System SpecsSystem Spec

  7. #27


    Posts : 15
    Windows 8


    Oops! Guess what?
    I think I'm going to need that disk.
      My System SpecsSystem Spec

  8. #28


    Sloe Deth, Californicatia
    Posts : 3,908
    Windows 8 Pro with Media Center/Windows 7


    It's still crashing? After DISM, you are supposed to run SFC one more time- Try doing that.

    I'll need to know the version number ie "Microsoft Windows [Version 6.2.9200]"

    The link to download an 8 iso is up above, but we need to know, Home or Pro, Media Center or Not.
      My System SpecsSystem Spec

  9. #29


    Posts : 15
    Windows 8


    I ran sfc again: "...found corrupt files and successfully repaired them..."
    I then opened a PDF file in Acrobat and tried a "Save As..."
    Acrobat Reader (or more correctly, the save dialog) froze again and crashed Reader.
    Rebooted and tested again... Reader crashed. OpenOffice saved OK once, then crashed. I restarted it, and then was able to save every time after that. At best, the system is unreliable.
    I don't know my way around Win8... how do I find the version info?
      My System SpecsSystem Spec

  10. #30


    Sloe Deth, Californicatia
    Posts : 3,908
    Windows 8 Pro with Media Center/Windows 7


    Sorry, this post got buried on the 2nd page. Open a Command Prompt and type "Ver" to get the version number, then use System Info (right click on My Computer and choose Properties) to find out, Home, Pro and if Media Center is included.

    But I think you should run DISM again and then run SFC a few more times. All of the upper mods here say to run SFC at least 3 times.

    Try uninstalling LibreOffice for now, also reinstall whatever Adobe Reader or Acrobat Pro you have, or do a "repair install" if it lets you - Do this before you try to save anything. Also try re-installing Norton as well. One of these programs may be causing it, even though the DISM fixed it. So try to reinstall all of the programs involved as well.

    I think, do a new DISM and SFC, then try to download a file from the net right away, see if you can do it. After that, then re-install all of the involved programs, anything that deals with a PDF file.

    Someone posted a link to an ISO, but I don't know if its what you need.
      My System SpecsSystem Spec

Page 3 of 4 FirstFirst 1234 LastLast
File explorer freezes when saving a document
Related Threads
Hello Everyone. I use Windows 8.1. Until few days ago, everything was working fine. No idea what happened but whenever I open the File Explorer/Windows Explorer, it always opens minimized. Earlier I just needed to maximize it and close it so that when the next time I open it, it opens...
Hi there , I've been struggling trying to find out how I can change the Selected File color , in File Explorer since I switched to Windows 8. Looks like it's now a setting in the registry under control panel - colors - and have to enter values manually ??? I am sick of the always...
Solved Saving a Font File in Software and Apps
How do I save a font file to give to someone else to use (so they can do something for me on their computer)? I knew how to do this on my old XP machine, but can't seem to do it on 8.1. I've found the fonts under C:/Windows/Fonts, but can't figure out how to save them - right click doesn't...
Greetings, I recently installed Win 8.1 Pro...there's some things I like and some I don't. I'm learning about File History and the System Image tools. Why MS went backwards in their backup tools from Win7 is a topic for another day...but I have a question about getting File History to backup...
Hi, I was working on a document that was located in a zip archive. I have 7-zip installed on my computer. I’m running Windows 8. I repeatedly saved the file in Word while I was working on it. However, I’ve since rebooted the computer and my file is missing. All of the “saves” I’ve made didn’t...
How do I get this nasty file browser to never show up? I'd really much rather a normal file explorer window pop up. For example, using Paint Free, I made a nice little picture, then click "Save As". The screen I attached popped up. How do I get this bulky explorer to be replaced by a nice normal...
Guest Account File Saving and File Details in User Accounts and Family Safety
I would like a friend to be able to use my guest account to create occasional word documents etc. Could he save files to the computer and, if so, what would the produced and saved by details boxes in the properties information say? I cannot check this myself now, as I have had problems arising from...
Eight Forums Android App Eight Forums IOS App Follow us on Facebook