Windows 8 and 8.1 Forums


File explorer freezes when saving a document

  1. #11


    Sloe Deth, Californicatia
    Posts : 3,908
    Windows 8 Pro with Media Center/Windows 7


    I am guessing that you are running a 64 bit version of Windows - Download this, and try re-installing it

    Download Microsoft Visual C++ 2008 Redistributable Package (x64) from Official Microsoft Download Center

    They also have a 32 bit package.

      My System SpecsSystem Spec

  2. #12


    Posts : 15
    Windows 8


    While we are at it, we'll check your Java package, use IE while it is not in Enhanced Protection mode, go to the Java page and check your Java installation, they may be something there as well.
    I don't use IE, and I don't know how do what you're asking.
      My System SpecsSystem Spec

  3. #13


    Posts : 15
    Windows 8


    I am running Win8 64-bit. Is the link you sent the correct one for this version?
      My System SpecsSystem Spec

  4. #14


    Sloe Deth, Californicatia
    Posts : 3,908
    Windows 8 Pro with Media Center/Windows 7


    Ok, then do it in Chrome - Just go to the main Java website and make sure you have the most recent package.

    Verify Java Version

    Just check to see if you have it, if you do, then make sure it is the latest version. There is a tool for removing old versions as well.

    I don't know if Soffice uses it, it might.
      My System SpecsSystem Spec

  5. #15


    Sloe Deth, Californicatia
    Posts : 3,908
    Windows 8 Pro with Media Center/Windows 7


    Quote Originally Posted by terrykiwi View Post
    I am running Win8 64-bit. Is the link you sent the correct one for this version?
    Thats the 64 bit version. Open Office would have installed it right before installing the Program.
      My System SpecsSystem Spec

  6. #16


    Posts : 15
    Windows 8


    try is running "SFC /SCANNOW" from an Admin Command Prompt
    How do I get to the command prompt in Win8?
      My System SpecsSystem Spec

  7. #17


    Posts : 15
    Windows 8


    OK, here's a new twist...
    I just tried to download a fresh copy of Acrobat Reader (since that is also crashing when attempting to 'Save As' an open file, and guess what? As soon as the dialog opened to save the downloaded file, it froze exactly the same way. Took down Chrome as well. I'm convinced the issue is the Windows File Explorer.
      My System SpecsSystem Spec

  8. #18


    Posts : 15
    Windows 8


    OK, here's a new twist...
    I just tried to download a fresh copy of Acrobat Reader (since that is also crashing when attempting to 'Save As' an open file, and guess what? As soon as the dialog opened to save the downloaded file, it froze exactly the same way. Took down Chrome as well. I'm convinced the issue is the Windows File Explorer.

    So I just tried to get to the Java update, but Windows 8 won't let you do crap. Tried to install the plugin -- CRASH. So now I can't even download a file. I'm screwed.
      My System SpecsSystem Spec

  9. #19


    Sloe Deth, Californicatia
    Posts : 3,908
    Windows 8 Pro with Media Center/Windows 7


    OK, seems like you are right, this is a this is a system wide issue, lets get you started on SFC

    Move the Cursor down to the very Lower Left and right click it, you'll see a window and in it "Admin Command Prompt. You can also get to that by hitting "Windows Key + X"

    Actually is says "Command Prompt (Admin) - Click n that, and type "SFC /scannow" in there.

    Run it 3 times in a row.

    We may need your Windows 8 install DVD, you'll have to get that from your Admin/Tech. If SFC does not fix it, then we'll have to do an In-Place Install. Well save this for last, we'll try DISM if SFC does not work. Then if that doesn't well have to do the In Place Install. Just get all these things ready cos we'll do them one by one.

    There is also a good probability you have a virus called Sirefef, I'll show you how to check for that after we do SFC. Norton cannot get rid of it.

    We have to get that SFC running before we try any of this though, go ahead and start that now.
      My System SpecsSystem Spec

  10. #20


    Posts : 15
    Windows 8


    OK, I am running scannow. Just so you know, I purchased this PC from Best Buy and there is no Windows install CD.
      My System SpecsSystem Spec

Page 2 of 4 FirstFirst 1234 LastLast
File explorer freezes when saving a document
Related Threads
Hello Everyone. I use Windows 8.1. Until few days ago, everything was working fine. No idea what happened but whenever I open the File Explorer/Windows Explorer, it always opens minimized. Earlier I just needed to maximize it and close it so that when the next time I open it, it opens...
Hi there , I've been struggling trying to find out how I can change the Selected File color , in File Explorer since I switched to Windows 8. Looks like it's now a setting in the registry under control panel - colors - and have to enter values manually ??? I am sick of the always...
Solved Saving a Font File in Software and Apps
How do I save a font file to give to someone else to use (so they can do something for me on their computer)? I knew how to do this on my old XP machine, but can't seem to do it on 8.1. I've found the fonts under C:/Windows/Fonts, but can't figure out how to save them - right click doesn't...
Greetings, I recently installed Win 8.1 Pro...there's some things I like and some I don't. I'm learning about File History and the System Image tools. Why MS went backwards in their backup tools from Win7 is a topic for another day...but I have a question about getting File History to backup...
Hi, I was working on a document that was located in a zip archive. I have 7-zip installed on my computer. I’m running Windows 8. I repeatedly saved the file in Word while I was working on it. However, I’ve since rebooted the computer and my file is missing. All of the “saves” I’ve made didn’t...
How do I get this nasty file browser to never show up? I'd really much rather a normal file explorer window pop up. For example, using Paint Free, I made a nice little picture, then click "Save As". The screen I attached popped up. How do I get this bulky explorer to be replaced by a nice normal...
Guest Account File Saving and File Details in User Accounts and Family Safety
I would like a friend to be able to use my guest account to create occasional word documents etc. Could he save files to the computer and, if so, what would the produced and saved by details boxes in the properties information say? I cannot check this myself now, as I have had problems arising from...
Eight Forums Android App Eight Forums IOS App Follow us on Facebook