Windows 8 and 8.1 Forums


Keyboard Mute Button Doesn't Work

  1. #1


    Posts : 22
    Windows 7, Service Pack 1

    Keyboard Mute Button Doesn't Work


    I have Windows 8.1 Pro and a Logitech K800 Keyboard (wireless/illuminated) and I'm continuing to be frustrated by the fact that the Mute button does not work. Oddly enough, I had the same problem with a previous Windows 8.0 Pro install -- it went away when I upgraded to Windows 8.1. But the problem started again shortly afterward (maybe a week or two). I have the latest drivers and apps installed from Logitech.

    After a reboot, the first time I hit the Mute key momentarily mutes the sound but then the sound returns (maybe after 1 second). After that, hitting the Mute key has no effect at all.

    I have searched Google for a solution but nothing matches my problem. Oddly there are reports of all volume-related keys not working, but the Volume up and Volume down keys still work for me.

    I'm wondering if anyone else is having these problems, and/or if anyone has suggestions.

      My System SpecsSystem Spec

  2. #2


    Sloe Deth, Californicatia
    Posts : 3,908
    Windows 8 Pro with Media Center/Windows 7


    There should be software for that keyboard. Some Keyboards that have extra keys work without added software, if they are a PS/2 KB. I don't have any USB KB's that have extra keys like that, the one I got is an old HP keyboard.

    Check the Logitech site, see if there are drivers for that particular KB.

    Try this:

    Support + Downloads: Wireless Illuminated Keyboard K800 - Logitech
      My System SpecsSystem Spec

  3. #3


    Posts : 34
    Win 8.1 Pro x64


    Just guessing here. But do you have windows update to install updates automatically? If so and use the notify me option instead. Maybe incorrect microsoft generic drivers are being installed without you knowing it and causing conflicts with the proper drivers.
      My System SpecsSystem Spec

  4. #4


    china
    Posts : 6
    Windows 8.1 Pro WMC


    Your Mute key is broken i guess? try other keyboard see if it works.

    cause you Volume up and Volume down keys still working ...(strange)

    if none works , you should look for Human interface Device Sevice is Enabled.

      My System SpecsSystem Spec

  5. #5


    Sloe Deth, Californicatia
    Posts : 3,908
    Windows 8 Pro with Media Center/Windows 7


    Since there is a specific package for that Keyboard, I would start with that before venturing into these other areas. Also, if you do have MS updates running, they MAY have sent you a new driver for the KB, and you know how bad MS is with Drivers, very rarely does one work that gets downloaded via Windows Updates. So you should also try to roll back the Driver for the Device.
      My System SpecsSystem Spec

  6. #6


    Posts : 22
    Windows 7, Service Pack 1


    Actually, the physical key is fine. It worked after I updated to Windows 8.1 but stopped working after a week or two. It was previously not responding under Windows 8.


    Quote Originally Posted by Ugonier View Post
    Your Mute key is broken i guess? try other keyboard see if it works.

    cause you Volume up and Volume down keys still working ...(strange)

    if none works , you should look for Human interface Device Sevice is Enabled.

      My System SpecsSystem Spec

  7. #7


    Posts : 22
    Windows 7, Service Pack 1


    Quote Originally Posted by XweAponX View Post
    Since there is a specific package for that Keyboard, I would start with that before venturing into these other areas. Also, if you do have MS updates running, they MAY have sent you a new driver for the KB, and you know how bad MS is with Drivers, very rarely does one work that gets downloaded via Windows Updates. So you should also try to roll back the Driver for the Device.
    Yes, I see in device manager that I have a couple dozen device drivers for Human Interface, including four for keyboards. I'll try to triage those down and see if one of these is the culprit...

    Thanks to everyone who offered suggestions.
      My System SpecsSystem Spec

  8. #8


    Sloe Deth, Californicatia
    Posts : 3,908
    Windows 8 Pro with Media Center/Windows 7


    You should also check your Audio Drivers, see if they are running in "Exclusive Mode" - It's in the Properties Sheet for your Audio Device, try unchecking the boxes:

    Click image for larger version
      My System SpecsSystem Spec

  9. #9


    Posts : 22
    Windows 7, Service Pack 1


    Thanks, X -- but that didn't fix my problem...
      My System SpecsSystem Spec

  10. #10


    Sloe Deth, Californicatia
    Posts : 3,908
    Windows 8 Pro with Media Center/Windows 7


    It was just a stab in the dark, that particular setting has caused me problems in the past.

    Did you try downloading the driver package from the link? Maybe they don't have a driver set for 8.1 yet, in which case keep your eye on that page for updates.

    There is a new feature called "Click Delay" that might also be interfering, you can get to it in PC settings, 'Devices and PCs' - Look for your mouse and disable the click delay. Maybe there is even a setting for your Keyboard in there.
      My System SpecsSystem Spec

Page 1 of 3 123 LastLast
Keyboard Mute Button Doesn't Work
Related Threads
so i cant click the windows start button to get to tiles,nor use the charm to search. i have had this happend before on another system. ive read that it can be caused by an update but i havent downloaded nor installed an update. my anti virus is avast but i do have malware antibytes...
Hi all, The apostrophe key on my keyboard stops working when I set input method to UK English. However I know this isn't a fault with my keyboard since I also type Chinese and the apostrophe key works fine when I'm using the Chinese input method. I have read some posts regarding keyboard...
I created a new user account on my PC (running Win 8.1), and the mute button on my wireless keyboard does not work on the new account. Pressing the mute button causes "Mute" or "Unmute" to appear on the screen briefly, but the sound does not mute or un-mute. The volume up and down buttons work,...
I have one of the strangest issues I have come across. After upgrading to 8.1 my power button doesn't always work when trying to enter sleep mode. It's how I send my computer to sleep and wake it up. If the computer is off or asleep and I press the button it works every time, but if it is on and I...
My Internet is fine. I can connect with my iPhone, and with Ubuntu OS. It's just the button in the bottom right hand corner (the wireless signal bars) doesn't do anything after I click it on my windows laptop.. It happens every so often disallowing me from connecting to the Internet in times...
My Internet connection icon/button (either on the desktop to the right of the task bar or on the settings when you slide in from right) doesn't work... I mean when I click it it does absolutely nothing. Also, when I open the network and sharing center after clicking change adapter settings it...
It was working ,but after installing Windows 8 Pro in my desktop the keyboard doesn't work at all !! note : the keyboard doesn't have usb port
Eight Forums Android App Eight Forums IOS App Follow us on Facebook