Hi,
I have a 'HP Envy m6-1158ca Notebook PC' running Windows 8 Pro and everything was good until I upgraded to Windows 8.1 Pro.
Immediately after that, it failed to recognize my second monitor (HP Pavilion 23fi 23-inch Diagonal IPS LED Backlit Monitor). I restarted several times assuming OS should recognize that. Device Manager did not show any driver for that new monitor.
Did a hardware troubleshooting and it found some errors. I rebooted the PC and now NOTHING SHOWS UP IN THE SCREEN. JUST A BLANK SCREEN!
After spending hours, I could not do anything. Finally with the help of HP customer support, I was able to access HP recovery mode (F11) and went back to default OS (Windows 8). Lost my data (was not able to backup a lot) and now having all other issues! By the way, F8 or Shift+F8 did not help me to boot in safe mode.
Now every time I restart, it takes forever and randomly removes different drivers (audio etc.)! I now have two OS (Windows 8 and a recovery OS) and don't know how to remove that!
My question is what could happen when I upgraded to Windows 8.1 Pro? Everything was great before that upgrade.
I am a long time Windows user and seems this 8.1 is the worst!
I am really frustrated with this.
Thanks,
Sur
I have a 'HP Envy m6-1158ca Notebook PC' running Windows 8 Pro and everything was good until I upgraded to Windows 8.1 Pro.
Immediately after that, it failed to recognize my second monitor (HP Pavilion 23fi 23-inch Diagonal IPS LED Backlit Monitor). I restarted several times assuming OS should recognize that. Device Manager did not show any driver for that new monitor.
Did a hardware troubleshooting and it found some errors. I rebooted the PC and now NOTHING SHOWS UP IN THE SCREEN. JUST A BLANK SCREEN!
After spending hours, I could not do anything. Finally with the help of HP customer support, I was able to access HP recovery mode (F11) and went back to default OS (Windows 8). Lost my data (was not able to backup a lot) and now having all other issues! By the way, F8 or Shift+F8 did not help me to boot in safe mode.
Now every time I restart, it takes forever and randomly removes different drivers (audio etc.)! I now have two OS (Windows 8 and a recovery OS) and don't know how to remove that!
My question is what could happen when I upgraded to Windows 8.1 Pro? Everything was great before that upgrade.
I am a long time Windows user and seems this 8.1 is the worst!
I am really frustrated with this.
Thanks,
Sur
Last edited:
My Computer
System One
-
- OS
- Windows 8
- Computer type
- PC/Desktop
- System Manufacturer/Model
- Dell
- Screen Resolution
- 1366x768